Frequently Asked Questions

For the latest vacancies at PHU or to chat to our recruitment teams, please visit our careers website.

Has an individual or team at PHU gone above and beyond for you or your loved ones?

• Post a message on our Thank You Padlet
• You can also nominate them for Employee or Team of the Month on our website 
• Send us your comments via social media and we can share with the teams and on our channels.

Please try and speak with the health care professional in charge of your care. They should be able to help and talk through any questions you have. 

If you would like further help, please to our Patient Advice and Liaison Service (PALS). This is a support service within the hospital that will listen to your feedback and assist with your query. The team liaises with the service, department or ward involved on behalf of a patient or relative to help resolve any issues. You can contact PALS via the different ways below: 

• Email: PHT.PALS@porthosp.nhs.uk
• Telephone: 02392 286309 or free phone 0800 917 6309 

Information about our visiting hours can be found here: Visiting 

If you are unable to visit in person, we have a number of ways you can stay in touch with loved ones who are in the hospital, including sending in letters, arranging video calls and playing messages and songs on the QA Hospital radio.  Find out more here. 

If you need to cancel or re-book an outpatient appointment, you can do so via our online form if it is more than 24 hours in advance.

If it less than 24 hours or a department not on the list, please get in touch with the department directly. You can find a list of departments and services with contact numbers here. 

For information on the car parks at the QA hospital please see our car parking page. 

If you have had trouble paying or received a PCN you can find out more information from the parking management company at: Parking Enforcement Agency