Ensuring our patients have the best possible experience when they come into our hospital is our absolute priority. We are committed to listening to patients, families and carers to understand what matters most and responding by using their feedback to improve our services.

It is important that we know when things have gone well so that we can feed back to our teams and share good practice across the organisation. It is also important that we know when things have not gone well so that we can identify and act on areas for improvement.

To help you during your visit or stay the Patient Experience team will:

  • Listen and respond to your comments, concerns and complaints, helping us to understand what matters to you, what we need to do better and what we already do well
  • Work with people in our local communities including patients, families and carers to co-design, develop and deliver our services
  • Support wards and departments to support you and families through our volunteer roles and volunteer recruitment programme
  • Provide pastoral, spiritual and practical support to you, your family, carers and staff and support bereaved families with the process of certification after death.

Your feedback is important to us and is used in many ways to help us share best practice, learn and act on areas for improvement. We share your feedback at our Board meetings which are held in public and regular team meetings held across the Trust.

As a patient at Portsmouth Hospitals University NHS Trust,  you have certain rights and protections guaranteed by UK law.  These exist to help ensure the quality and safety of your hospital care.

To find out more information on what rights you as a patient have click on the link below.

Freedom of information

Subject Access Request 

Small Claims