Ensuring our patients have the best possible experience when they come into our hospital is our absolute priority. We are committed to listening to patients, families and carers to understand what matters most and responding by using their feedback to improve our services.

It is important that we know when things have gone well so that we can feed back to our teams and share good practice across the organisation. It is also important that we know when things have not gone well so that we can identify and act on areas for improvement.

To help you during your visit or stay the Patient Experience team will:

  • Listen and respond to your comments, concerns and complaints, helping us to understand what matters to you, what we need to do better and what we already do well
  • Work with people in our local communities including patients, families and carers to co-design, develop and deliver our services
  • Support wards and departments to support you and families through our volunteer roles and volunteer recruitment programme
  • Provide pastoral, spiritual and practical support to you, your family, carers and staff and support bereaved families with the process of certification after death.

Feedback can be provided through a number of ways:

Your feedback is important to us and is used in many ways to help us share best practice, learn and act on areas for improvement. We share your feedback at our Board meetings which are held in public and regular team meetings held across the Trust.

Our Patient, Family and Carer Collaborative aims to improve the involvement of patients, their families and carers and members of our local communities in the design and delivery of our services.

The majority of the collaborative are volunteers. We are extremely grateful to have more than 20 members including patients, families, carers and veterans. We also have representation from Healthwatch Portsmouth, local community groups and Portsmouth City Council.

The collaborative leads on delivery of our Patient Engagement Strategy. Members are trained to support quality monitoring, teaching and education. They act as advisors and specialists, sharing their experiences of care to help improve the services we provide to our patients.

Our valued members were presented with a special recognition award by our Chairman Melloney Poole at our AGM in recognition of their efforts.

The collaborative meets every six weeks. To find out more email the Chair Person at voluntary.services@porthosp.nhs.uk

Your feedback is important to us and is used in many ways to help us share best practice, learn and improve our services across the hospital. Patients, their relatives or carers can complete the Friends and Family Test (FFT) on behalf of a patient. We share your feedback at our Board meetings which are held in public and regular team meetings held across the Trust.

On the FFT survey, you will be asked; ‘Overall, how would you rate your experience of our service?’. You can chose from five options ranging from ‘Very good’ to ‘Very poor’, plus ‘Don’t know’. You can also leave comments about your experience to share further information.

For the NHS to deliver safe and high quality services, listening to patients is of vital importance. One of the ways we achieve this is through the nationwide Friends and Family Test (FFT), which was implemented in all NHS hospitals in 2013. Results are published each month on the NHS choices and NHS England websites and links to these are listed in the related content section. It allows you to have your say, to make an improvement in the way our services are provided.

Results can be found on the NHS England website. Click here to be taken there automatically

 

 

 

As a patient at Portsmouth Hospitals University NHS Trust,  you have certain rights and protections guaranteed by UK law.  These exist to help ensure the quality and safety of your hospital care.

To find out more information on what rights you as a patient have click on the link below.

Freedom of information

Subject Access Request 

Small Claims