If you have an outpatient appointment booked with us, we will write to you to confirm its date, time and location. Please check the details on your appointment letter carefully and contact us if you are unable to attend.

Preparing for your appointment

Before your outpatient appointment there are a few items we suggest you bring with you:

  • Your appointment letter or appointment card
  • Information about you; including your address, your GP’s address and for children, their school address.
  • Medicines and allergy treatments; the names of the medication, what you’re taking it for and how often you take it.

When you arrive at the hospital

  • Your appointment letter or appointment card should tell you where to go when you arrive.
  • If not, please ask at the hospital reception located at the main entrance on Level A to find out where you should go. We also have a number of volunteer helpers who will be happy to help you.
  • Please use the self-service kiosks located throughout the hospital to register that you have arrived at the hospital.  The kiosks will print a ticket which will provide you with a queue number. 
  • Please arrive 10 minutes before your appointment. Every missed appointment costs the NHS £160. On arrival, please speak to the clinic receptionist, who will explain what you need to do next.
  • PHU works in close partnership with local universities to train our health professionals of the future. This means that sometimes a student nurse, doctor or therapist, may be present during your care or treatment. If you have any concerns about this, please speak to the ward or department team.

If you need to have a follow up appointment, we will arrange this with you before you leave.

If the doctor tells you, you do not need to come back to outpatients or you will be admitted as an inpatient please tells the receptionist who will make a note on your records.  

If you are prescribed new or different medication, your doctor will either write and inform your GP or give you a prescription to take to the hospital pharmacy.

The pharmacy at the Queen Alexandra Hospital is open at the following times:

Monday: 8.30am-5.15pm

Tuesday: 8.30am-5.15pm

Wednesday: 9.15am- 5.15pm

Thursday: 8.30am-5.15pm

Friday: 8.30am-5.15pm

Saturday: 9.00am – 4.00pm

Sunday: 9.00am – 4.00pm

Out of hours pharmacies

If any medications or prescriptions are needed outside of these times there are pharmacies with late opening hours. The following chemists will operate a late duty between 6pm and 7pm unless stated:

Bursledon: Instore pharmacy, Tesco (9am to 9pm)

Chichester: Sainsbury's Westhampnett Road (10am to 10pm), Boots East Street (8.30am to 5.50pm)

Clanfield: Rowlands White Dirt Lane (till 6.30pm)

Drayton: Rowlands Havant Road

Emsworth: Lloyds West Street

Fareham: Superdrug Thackeray Square (till 5.30pm), Lloyds Highland Road (till 6.30pm), Sainsbury's Wallington Way Broadcut (till 11pm) Tesco Quay Street (Monday 8am to 10.30pm, Tuesday - Friday 6.30am to 10.30pm)

Farlington: Sainsbury's Fitzherbert Road (8am to 10pm)

Havant: Asda (7am to 11pm), Boots Solent Road (8am to midnight), Tesco Solent Road (Monday 8am to 10.30pm, Tuesday - Friday 6.30am to 10.30pm)

Gosport: Morrisons Walpole Road (till 8pm), Day Lewis Pharmacy Jacantha Court Mumby Road (8am to 11pm)

Hayling Island: Lloyds Elm Grove (till 6.30pm)

Hedge End: Sainsbury's (8am to 10pm)

Horndean: Morrisons Lakesmere Road (till 9pm)

Leigh Park: Rowlands Middle Park Way (till 6.30pm)

Locks Heath: HJ Everett Locks Heath District Centre

Petersfield: Boots Swan Street (until midnight)

Portchester: Lloyds Westlands Grove (till 6.30pm) Rowlands West Street

Portsmouth: Goldchem Albert Road Southsea (till 6.30pm) B Laly Kingston Road; Rowlands Fratton Road (8.30am to 8pm) Boots Commercial Road (till 6pm) R J Berry Sultant Road (till 6.30pm) Asda Pharmacy Bridge Centre Fratton (7am to 11pm)

Waterlooville: Alliance Pharmacy; Waitrose Dukes Walk Stakes Hill Road; Rowlands Milton Road (till 6.30pm)

If you need to cancel or change an outpatient appointment, please get in touch as soon as possible.

We recognise that it is sometimes difficult to contact us by telephone to cancel or rearrange an appointment, so we have an online facility to allow you to do so quickly and easily.

Using the online cancellation service to cancel / re-book your appointment will allow the hospital to quickly offer the appointment to another patient or re-book a further appointment at an alternative date.

Please click here to cancel your appointment online or alternatively you can call the phone number on your original appointment letter.