Your outpatient appointment
If you have an outpatient appointment booked at our hospital, we will write to you to confirm its date, time and location. Please check the details on your appointment letter carefully and contact us if you are unable to attend.
Whether you have a virtual appointment via telephone or video, or if you are coming to the hospital for a face to face appointment, you will be sent a letter letting you know what the date and time of the appointment is. You will also be sent a text message reminder about your appointment if we have your contact number on file.
If you are coming to the hospital for your face to face appointment please take note of the date and time of your appointment and which department you are due to attend.
Preparing for your appointment
Before your outpatient appointment there are a few items we suggest you bring with you:
- Your appointment letter or appointment card
- Information about you; including your address, your GP’s address and for children, their school address.
- Medicines and allergy treatments; the names of the medication, what you’re taking it for and how often you take it.
When you arrive at the hospital
- Your appointment letter or appointment card should tell you where to go when you arrive.
- If not, please ask at the hospital reception located on either A level or C level to find out where you should go. We also have a number of volunteer helpers who will be happy to help you.
- Please use the Self-Service Kiosks located throughout the hospital to register that you have arrived at the hospital. The kiosks will print a ticket which will provide you with a queue number.
- Please arrive 10 minutes before your appointment. Every missed appointment costs the NHS £160. On arrival, please speak to the clinic receptionist, who will explain what you need to do next.
- Portsmouth Hospitals University NHS Trust works in close partnership with local universities to train our health professionals of the future. This means that sometimes a student nurse, doctor or therapist, may be present during your care or treatment. If you have any concerns about this, please speak to the ward or department team.
After my appointment
If you need to have a follow up appointment, we will arrange this with you before you leave.
If the doctor tells you, you do not need to come back to outpatients or you will be admitted as an inpatient please tells the receptionist who will make a note on your records.
Please have the following information available whether your appointment is virtual or in person:
- Your appointment letter
- Information about you - address, telephone number and GP details
- Your GP will send relevant information to the specialist as part of your referral, however, please bring with you any information about your past medical history that the doctor or nurse will need to know. This is really important so we can ensure that you can make the right decisions about your care.
- Information about the medicines you are taking. We will need to know what you are taking and how often you take it. This includes tablets, injections, liquids, creams, inhalers and eye drops.
- Information about any allergies you have.
Where do I get my prescription?
Our pharmacy for outpatients, run and managed by Lloyds Pharmacy, is located near North Entrance, includes a retail outlet for patients, visitors and colleagues.
The opening times are:
- Monday to Friday: 8.30am to 5pm
- Saturday to Sunday: 9am to 4pm
Out of hours pharmacies
If any medications or prescriptions are needed outside of these times there are pharmacies with late opening hours. The following chemists will operate a late duty between 6pm and 7pm unless stated:
Bursledon: Instore pharmacy, Tesco (9am to 9pm)
Chichester: Sainsbury's Westhampnett Road (10am to 10pm), Boots East Street (8.30am to 5.50pm)
Clanfield: Rowlands White Dirt Lane (till 6.30pm)
Drayton: Rowlands Havant Road
Emsworth: Lloyds West Street
Fareham: Superdrug Thackeray Square (till 5.30pm), Lloyds Highland Road (till 6.30pm), Sainsbury's Wallington Way Broadcut (till 11pm) Tesco Quay Street (Monday 8am to 10.30pm, Tuesday - Friday 6.30am to 10.30pm)
Farlington: Sainsbury's Fitzherbert Road (8am to 10pm)
Havant: Asda (7am to 11pm), Boots Solent Road (8am to midnight), Tesco Solent Road (Monday 8am to 10.30pm, Tuesday - Friday 6.30am to 10.30pm)
Gosport: Morrisons Walpole Road (till 8pm), Day Lewis Pharmacy Jacantha Court Mumby Road (8am to 11pm)
Hayling Island: Lloyds Elm Grove (till 6.30pm)
Hedge End: Sainsbury's (8am to 10pm)
Horndean: Morrisons Lakesmere Road (till 9pm)
Leigh Park: Rowlands Middle Park Way (till 6.30pm)
Locks Heath: HJ Everett Locks Heath District Centre
Petersfield: Boots Swan Street (until midnight)
Portchester: Lloyds Westlands Grove (till 6.30pm) Rowlands West Street
Portsmouth: Goldchem Albert Road Southsea (till 6.30pm) B Laly Kingston Road; Rowlands Fratton Road (8.30am to 8pm) Boots Commercial Road (till 6pm) R J Berry Sultant Road (till 6.30pm) Asda Pharmacy Bridge Centre Fratton (7am to 11pm)
Waterlooville: Alliance Pharmacy; Waitrose Dukes Walk Stakes Hill Road; Rowlands Milton Road (till 6.30pm)