Your feedback is important to us and is used in many ways to help us share best practice, learn and improve our services across the hospital. Patients, their relatives or carers can complete the Friends and Family Test (FFT) on behalf of a patient. We share your feedback at our Board meetings which are held in public and regular team meetings held across the Trust.
On the FFT survey, you will be asked; ‘Overall, how would you rate your experience of our service?’. You can chose from five options ranging from ‘Very good’ to ‘Very poor’, plus ‘Don’t know’. You can also leave comments about your experience to share further information.
For the NHS to deliver safe and high quality services, listening to patients is of vital importance. One of the ways we achieve this is through the nationwide Friends and Family Test (FFT), which was implemented in all NHS hospitals in 2013. Results are published each month on the NHS England website.