We know how important it is for patients and families to be able to see visitors. Please help us keep our patients and staff as safe as possible by checking the guidance below before you visiting.
We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication. Our ward staff are keeping in touch with patients’ next of kin directly and our Voluntary Services team can help pass on personal messages from family and friends.
After suspending visiting earlier in the year, we are now able to offer limited visiting to some wards at the discretion of the nurse in-charge.”
We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication. Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.
The Queen Alexandra Hospital is located just on the hill slopes of Portsdown Hill overlooking Portsmouth. It is conveniently situated for both the M27 and A3M.
Family members and carers play an important role in supporting patients during an episode of ill health. We are committed to the active involvement of family members, friends and carers during a hospital stay. Family members and carers play an important role in supporting patients during an episode of ill health.
More information on visiting hospital for an appointment.
If you've had experience of using our services and would like to make a comment then please contact the Patient Advice and Liaison Service (PALS). Your views are very important to us and we would like to hear where you think improvements are needed or where things have gone so well that you would like to share your thanks or gratitude with the staff involved. When things have not gone so well then you can be sure that we want to hear from you, so please get in touch with PALS.
Our Strategy – Working Together, Improving Together
Our strategy sets out our vision, values, strategic aims and most importantly, how we will deliver against these ambitions for our patients, communities, and people in the future.
It is not just a document, it is for and about everyone at PHU, building on what we have achieved with a renewed focus on continuous improvement and the need to continue to work together and improve together to achieve our goals.
A full copy of the strategy can be downloaded here.
For more information, please visit our strategy webpage.
There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.
We welcome and value your feedback and use the views you share with us in a number of ways to learn and make improvements as well as sharing best practice. Feedback can be provided in a number of ways.
The Acute Medical unit (AMU) at Queen Alexandra Hospital takes admissions from the Emergency Department, Ambulatory Emergency Care and direct from GPs.
ALERT® is a multi-professional course to train staff in recognising patient deterioration and act appropriately in treating the acutely unwell.
The Anaesthesia team provides anaesthesia to enable patients to tolerate operations and procedures in comfort and safety. This may be a local anaesthetic where the patient may remain awake, a local anaesthetic with sedation to make the patient drowsy or a full general anaesthetic where the patient will be asleep. We aim to provide safe, effective and personalised care to every patient we see, 24 hours a day, seven days a week.
We are a team of professional, qualified and experienced counsellors and psychotherapists based at Queen Alexandra Hospital.
Audiology outpatient consultations with diagnostic testing for adults and children. The audiology department also test, fit and repair hearing aids.
This service offers outpatient consultations and cover vertigo, dizziness, imbalance, hearing loss and tinnitus.
The Breast and Endocrine team within Portsmouth Hospitals University NHS Trust works very closely with clinical colleagues such as Plastic Surgery, Oncology, Endocrinology, Dermatology and Breast Imaging to provide an extensive service, including the following:
We provide a unified service with the Isle Of Wight Cardiac Department.
Clinical Coding provides a clinical coding service for all inpatient and daycase episodes across the Trust, to abstract clinical information from the patient’s medical records and assign ICD10 and OPCS 4-8codes. Clinical Coding is used for both clinical and statistical purposes, these include the national tariff scheme where each individual episode is paid on the complexity of the patient and the treatment given to the patient, patients outcome data, clinical audit, casemix planning to name a few.
The team is headed by Sally Daniels, Coding Improvement Manager. Jan Rickard is the Deputy Coding Manager. There are 28 coders and five clerks that make up the team.
Clinical Engineering (CE) is responsible for maintaining medical devices used within the Trust and provides management services on other medical devices which are maintained under external contract. CE also provides training on the use of a range of medical devices and runs a Medical Equipment Library service which provides a pool of generic equipment that can be loaned for use by the wards.
Microbiology provides the following services:
- Diagnostic services for hospital clinical staff and general practitioners working in the community. This includes bacterial culture, identification, and susceptibility testing, Mycobacteriology, infectious disease serology, parasitology, mycology, and molecular diagnostics for infectious diseases.
- Support to consultants in communicable disease control and their colleagues in public health medicine.
- Local surveillance and special studies in infectious diseases.
- Provision of specialist tests for neighbouring NHS Trust laboratories.
- Investigation and support in community and national outbreaks of communicable disease.
Colposcopy clinics run Monday to Friday with morning and afternoon sessions and an evening clinic on Tuesdays.
We offer the following services:
Our complaints department manage all formal complaints about the services provided by Portsmouth Hospitals University NHS Trust.
PALS offer support to patients, relatives and visitors who have concerns or enquiries that can be resolved quickly.
The Fraud and Security Management Service is a shared service hosted by Hampshire and Isle of Wight Partnership of Clinical Commissioning Groups, and located at Wickham Surgery near Fareham.
We are one of the largest Intensive Care Units (ICU) in the UK, admitting around 1500 patients every year. Our new state of the art unit was built in 2009. It offers a purpose designed, high quality 24 bed intensive care unit. We have a large team (over 140 staff) of experienced doctors, nurses, physiotherapists, radiographers, pharmacists and other allied health professionals.
Our enthusiastic and diverse team at the Portsmouth Dermatology Centre, which is based at the St Mary's Health Community Campus, receive referrals for patients with a wide range of skin problems, such as long-term conditions like psoriasis and eczema, through to skin cancers. Treatments for these problems vary from prescription medicines to dressings, day treatments and specialised light therapies given within the department. Skin cancers such as basal cell carcinoma, squamous cell carcinoma and melanoma may require surgical treatments. These range from small biopsies to large excisions, and we also carry out more complex Mohs micrographic surgery in some instances.
Services provided include:
Outpatient clinics for those with Type 1 diabetes, including educational groups
Outpatient services for a range of Endocrinology conditions
Active research team working in conjunction with Trust and Wessex research networks.
Radiology is the specialty which uses technology to create internal images of the body to diagnose and sometimes treat diseases. In the past, images were created by x-ray machines but today other imaging technologies such as ultrasound, computed tomography (CT) and magnetic resonance imaging (MRI), nuclear medicine and mammography are used singularly or in combination for best diagnosis, treatment, planning and follow up.
The Ear, Nose and Throat (ENT) Department will see both adults and children for consultations and surgery, if required.
Outpatient clinics are held at Gosport, Chichester, Petersfield, Bognor and Fareham.
This service provides care for women who experience pain/bleeding in early pregnancy between six and 12 weeks’ gestation. Women may also be referred to the unit if they are pregnant and have a previous history of recurrent miscarriage, molar or ectopic pregnancy.
The Emergency Department (ED) offers emergency assessment and treatment to patients with serious injuries or illnesses. Generally, you should only visit your nearest ED or call 999 for life-threatening emergencies, such as, loss of consciousness, acute confused state and fits that are not stopping, persistent, severe chest pain, breathing difficulties or severe bleeding that cannot be stopped.
The Endoscopy Unit at Queen Alexandra Hospital is a seven-day service which provides a wide range of diagnostic and therapeutic procedures supporting inpatients, outpatients, emergency and tertiary referrals. The unit has three spacious procedure suites on site and a further suite at Gosport War Memorial Hospital, where unsedated, diagnostic procedures are performed.
No direct patient involvement.
Welcome from Ophthalmology specialist research team based at Queen Alexandra Hospital.
The PHT eye department has a dedicated team of research staff working collaboratively to run research studies involving patients with a variety of ophthalmic pathologies. The team consists of ophthalmic consultants, junior doctors, research nurse, optometrist, ophthalmic photographer and clinical trial assistant who work to successfully conduct clinical trials and other research activities.
Facilities Management (FM) services, is the term used for a team of staff who provide a range of non-clinical functions to ensure that the maintenance and operation of the site runs smoothly for the clinical staff, patients and visitors.
Under the Governments PFI, (Private Finance Initiative), The Hospital Company (THC) was awarded the contract to build and provide the FM services for a period of 30 years. As from April 2018, Engie were approved as the FM provider here at QA Hospital.
The department deals with all types of Orthopaedic conditions as well as fractures and a wide range of traumatic injuries.
The gastroenterology service offers full investigation and management of all gastroenterological conditions and liver disease including inflammatory bowel disease, coeliac disease, dyspepsia and Barrett’s oesophagus amongst many others.
This service offers inpatient care for patients with general internal medical issues across two wards at Queen Alexandra Hospital, Portsmouth. The service also has an outpatient clinic for patients discharged from hospital.
The Minor Injuries Unit at Gosport War Memorial Hospital has experienced nurse practitioners on hand every day to treat a range of minor injuries.
Services provided for all patients, relatives, carers, staff and external partners include:
The gynaecological oncology service aims to diagnose and treat cancers and pre-cancers of the endometrium (womb lining), ovaries, cervix (neck of the womb), vulva, and vagina.
All patients with a suspected or confirmed cancer are discussed at a weekly multi- disciplinary Team (MDT) meeting. The Gynaecological oncology multidisciplinary team (MDT) comprises of experts including oncological surgeons, clinical and medical oncologists, radiologists and pathologists, two clinical nurse specialists.(Key Workers) and research nurses.
The benefit of this approach is that the team members plan and agree a recommended pathway of treatment. This could include investigations such as MRI/ CT scans or biopsies specifically to individual patient‘s needs, delivering patient centered care as timely as possible.
The team works collaboratively with other specialties such as colorectal, urology and anaesthetics. We also have good links with the hospital based palliative care team and their colleagues in the community.
The team is pleased to be able to offer the patient the opportunity to take part in current clinical trials - screening for cervical, womb and ovarian cancers and treatment for ovarian cancers. There is also another study looking at quality of life, and living with and beyond cancer.
This department covers colposcopy, hysteroscopy, gynae oncology, urogynae, endometriosis, gynae consultations and PMB.
The Health Records Department is located at a facility at Mitchell Way, Portsmouth. This facility houses approximately 800,000 records, receiving an average of 115,000 requests for health records every year.
The Occupational Health, Safety and Wellbeing Service aims to promote and maintain the health and wellbeing of all employees and is concerned with the effects of work on health and vice versa. We liaise and communicate with staff and management and maintain complete confidentiality of occupational health records.
Heart failure patients care including management of symptoms and heart failure medications, education on self care, counseling and support for patients and families and Carers.
The Portsmouth Liver Centre provides specialist care to people with liver conditions living in Portsmouth and it's surrounding area.
We offer a comprehensive service which includes:
Specialist inpatient and outpatient care for patients with complex liver disease
Community and hospital based Viral hepatitis treatment service
The Hospital Sterilisation and Disinfection Unit (HSDU) offers a comprehensive decontamination service to theatres for surgical instrumentation, as well as endoscopy decontamination and cleaning.
The Decontamination service offers a high quality service compliant with all standards currently in use in the UK. The department is in the to 10% for efficiency and service bench marked against its peer units.
This service is for inpatients, outpatients, staff and visitors.
There are 4 domains to the service we provide:
Surveillance and Data Management
Our Inflammatory Bowel Disease service offers inpatient and outpatient support to people with IBD in Portsmouth and surrounding areas.
Portsmouth Hospitals University NHS Trust (the Trust) takes the confidentiality and privacy of your personal information very seriously. The Trust receives, records and when necessary shares your personal confidential information in order to provide you with quality care and treatment.
As part of the Trust's Cyber Security strategy we have developed this web page to increase of the threats posted to the Trust, resulting from poor cyber security practices.
We are open Monday-Friday, 10am-4pm for pre-booked and drop-in appointments offering emotional support and information to anyone affected by cancer. We can listen to your worries and concerns and offer advice. We can also sign-post you to other services. These appointments will be arranged to coincide with your next hospital visit.
The Medical Photography and Illustration Team provide services at QA hospital and to the wider Healthcare community. This includes both clinical and non-clinical photography, graphic design and large and small format printing.
The Medical Physics Dept. comprises Radiotherapy Physics, Radiological Sciences, and Nuclear Medicine Physics sections. It also includes Bone Densitometry and a Radiation Protection function. Services of the Medical Physics Dept. may be referred to by any of these names.
Medical intensive care, high dependency care and special care to babies born prematurely at all viable gestations or for term babies who require medical attention.
Tertiary referral unit within the Thames Valley and Wessex Neonatal Network.
Bliss Baby Charter.
Outpatient clinics for patients with general neurological symptoms, and specialist clinics for epilepsy, Parkinson’s disease, neuromuscular disorders and Multiple Sclerosis.
We also provide advice and support for patients with neurological problems admitted to Queen Alexandra Hospital.
EEG (Electroencephalography) Tests aka Brain Wave Tests
EMG (Electromyography) Tests aka Muscle Tests
NCS (Nerve Conduction Studies) Tests aka Nerve Tests
Visual Field Tests
The Nuclear Medicine Physics section comprises of Clinical Scientists, Medical Physicists, Medical Physics Technicians along with a number of trainees & students. The section provides services to: Renal and Oncology patients, Nuclear Medicine Imaging and Theatres.
Nutritional advice for both adults, children on weight management, diabetes, eating disorders, texture modification, enteral and parenteral nutrition, energy supplementation, renal replacement therapy and renal disease management, oncology, inborn errors of metabolism, allergies, gastrointestinal issues eg IBS, IBD etc., bariatric management, nutritional assessment, weaning advice and other advice on feeding children. Also offer nutritional advice on menus, large scale catering, diet cookery, access to the Integrated Complex Obesity Service for Portsmouth.
Specialist nursing service for patients requiring artificial feeding via a tube. Management of tube access and supplies for all patients at home with feeding tubes.
The focus of our Community Geriatric Service is to provide assistance with the management of the frail elderly in the community, avoid unnecessary admission to an acute hospital bed and promote independence and wellbeing in older people by a range of means. These services are for patients aged 65 years and over.
Outpatient consultations following GP referral and subsequent treatment if appropriate.
The Outpatient Booking Centre manages referrals for new and follow up appointments for the following care groups:
The Paediatric Department is based on Level A at Queen Alexandra Hospital by the main entrance. We recognise that having a child in hospital can be a stressful time for both the child and their family and the following information will hopefully provide you with an introduction to the unit and answer any questions you may have.
Our Pathology department provides a range of diagnostic services, specialist regional screening and general practitioner services from a purpose-built laboratory complex located on the Queen Alexandra Hospital site.
The primary role of the pharmacy department at Portsmouth NHS Trust is to care for patients, by providing the right medicines, ensuring the best use, and providing information and advice about medicines to both patients and to the professionals who treat them.
Aseptic preparation of pharmaceuticals and parenteral nutrition, cytotoxics and PCA in a variety of administration devices.
The Physiotherapy and Occupational Therapy Departments provide a service of assessment and treatment for patients with either permanent or temporary disabilities, with the aim of maximising function and preventing further disability.
The Plastic Surgery Department is now in QA Hospital, Cosham.
Out Patient Services are available mainly at QA, however, it should be noted that patients will be booked to see a Consultant Plastic Surgeon with reference to their sub specialism and therefore it may not be possible to be seen in all localities.
The centre provides a regional prosthetic service to people living in Portsmouth, Southampton, Hampshire and some areas of West Sussex. It is one of over 40 such centres across the UK and is also one of nine enhanced Veterans Care Centres which provide specialist prosthetic and rehabilitation services for veterans whose amputation is attributed to their military service.
Portsmouth Hospitals Charity is a registered UK Charity which supports the work of Portsmouth Hospitals University NHS Trust to help enhance patient care.
We fund a range of projects including improvement to existing facilities, the purchase of new and state-of-the-art equipment, staff training and helps foster research and innovation.
This would not be possible without kind donations from the local community, legacies, corporate donations and grants including money from NHS Charities Together.
Find out more at www.porthosp.nhs.uk/charity/
Service for adult patients (16 years of age and above) - medical and Social History taking for patients to determine fitness for surgery.
Welcome to The Harbour Suite
Established in 2012, The Harbour Suite is a dedicated private patient centre of excellence situated on the 5th floor of the Queen Alexandra Hospital, boasting panoramic skyline views across the historical naval city of Portsmouth.
The Harbour Suite aims to provide the best personalised healthcare available in the market, giving its patients access to world leading specialist services, as well as bringing a breadth of surgical and medical expertise to the South West region and beyond.
The facility is comprised of 14 en-suite rooms, 2 consultation rooms and a treatment room. The unit also has access to imaging and diagnostic facilities as well as a state of the art 24 bed ICU (Intensive Care Unit). Our healthcare and patient experience standards are exceptionally high and it is for that reason that we work only with industry recognised specialists. This helps us to ensure that our patients are given the best and safest treatment available. Private rooms are also available for NHS patients in The Harbour Suite upon enquiry. Our corporate mission is based on one agenda; our commitment to reinvesting the unit’s financial surplus straight back into The Portsmouth Hospital NHS Foundation Trust to help improve healthcare for all of our patients across the NHS. These investments focus upon improving our patients’ experiences at Queen Alexandra Hospital. This is delivered through ongoing investment into the latest medical technology and facilities, as well as innovative treatments and the development of trust staff.
Our Values The Harbour Suite welcomes patients from across an array of medical specialties with fixed price packages and payment plans that make private healthcare affordable and accessible to the general public.
We believe in working together to help our patients through diagnostic, treatment and recovery pathways. It is the level effort and attention to detail that our staff put into delivery of patient care that truly makes The Harbour Suite such a unique private patient centre.
Quality Our healthcare and patient experience standards are exceptionally high. It is for that reason, we work only with industry recognised specialist experts. This helps us to ensure that our patients are placed the best and safest treatment available in the world.
As a private patient centre of acute surgical services, we aim to provide the highest patient experience and clinical standards possible. This includes ensuring rigorous hygiene and infection control regimes.
Find out more about the Radiotherapy Department and how it uses linear accelerators to treat and control cancer cells.
The Wessex Kidney Centre (WKC) at Queen Alexandra Hospital is a regional renal and transplant centre, looking after more than 1,500 patients on renal replacement therapy (transplant, haemodialysis and peritoneal dialysis) and performing around 100 kidney transplants a year.
Services provided include:
Our rheumatology department is dedicated to the diagnosis and management of arthritis, connective tissue and soft tissue diseases.
Safeguarding means protecting a citizen's health, wellbeing and human rights; enabling them to live free from harm, abuse and neglect.
It is an integral part of providing high-quality healthcare. Safeguarding children, young people and adults is a collective responsibility.
Portsmouth Hospitals Simulation Centre is a dedicated training environment providing realistic and interactive education, delivering a diverse range of courses and realistic scenario-based education for healthcare professionals.
We are predominantly a service to diagnose and treat patients with Obstructive Sleep Apnoea. We will occasionally diagnose other sleep disorders but don’t accept referrals directly for other disorders. We are sorry but we do not accept referrals or treat insomnia.
We encourage our current patients to contact us either by
If no one answers, please leave a message and someone from the team will get back to you. We aim to answer the messages on daily basis. We endeavour to return the call within 24 hours.
(BSGE Accredited Centre)
The endometriosis clinic at Queen Alexandra Hospital will see patients from all over the southern region, many who have been referred from their GP because they require a specialist opinion. We work with a variety of patients, including those awaiting diagnosis or others who may have a long history of the condition.
On your first visit, you will be seen by a specialist consultant or their registrar who will take a detailed history from you, including current medications and previous surgery. If any further investigations are required the consultant can organise these for you.
We offer Endometriosis specialist clinics. Clear treatment pathways are agreed with women affected with the condition; this may mean surgery but could also involve pain medication, hormonal treatments or lifestyle advice.
The Speech and Language Therapy team aim to provide a patient-centred, safe and efficient service to patients who have speech, language and swallowing needs.
We can provide a fast, convenient service for those who have a minor injury or illness.
Our team of multidisciplinary practitioners can offer treatment, advice and information for a range of minor injuries and illnesses. Our waiting times can be considerably less than emergency departments and we work with our local emergency department to help patients make the appropriate choice for the care they need.
If you’re unsure of where to go and require further advice, please call 111. In an emergency, always dial 999.
The majority of patients can be seen and treated by our skilled nurse practitioners and paramedic practitioners. We will assess your clinical need and allocate you to the appropriate clinician.
We treat both adults and children, and we have a separate children’s waiting area with play facilities and children’s TV.
A focal point for all general surgical referrals via GP, Emergency Department or Outpatients. Incorporated within Surgical Assessment Unit is our Ambulatory Service.
It facilities enable rapid assessment, diagnosis, stabilisation and / or treatment of the patient’s condition, prior to operation, investigation, transfer or discharge.
This unit accommodates patients post operatively requiring a higher level of support than that can be provided on a general ward. SHCU also accepts patients from general wards who have deteriorated and need closer monitoring as well as transfers from Intensive Care Unit as a step down.
Admission on day of surgery for both inpatient and day case patients. Adult patients (16 years of age and above).
Elective and emergency surgery both inpatient and day cases covering a variety of specialties.
Portsmouth Hospitals University NHS Trust (PHU) offers a very wide range of day surgery options, we also offer state-of-the-art robotic surgery covering Surgery and Orthopaedics.
Tissue Viability provides a clinically effective, patient focused service that empowers the multidisciplinary team (MDT) to implement pressure ulcer prevention strategies and give effective wound care that enhances the overall experience of patients and their carers.
The service is underpinned with evidenced based policies and guidelines that embeds in clinical practice.
Upper GI Surgery specialises in looking after patients with benign and malignant conditions affecting the gullet, stomach, gallbladder and liver.
The team has expertise in keyhole surgery for hernias, gallstones and heartburn/reflux disease.
The service is based in Gynaecology Outpatients at Queen Alexandra Hospital and provides care, assessment and treatment for women with bladder conditions, prolapse and associated problems such as incontinence.
The Urology Department aims to represent a modern, flexible, forward looking service offering an efficient, high quality and patient centred approach. The ethos of the department is based on the quality of care provided and accessibility of services.
For patients with significant arterial, aortic or venous disease.
Traditionally, all patients who sustain a broken bone (fracture) are given an appointment for a virtual fracture clinic (VFC). This often happens on the days following the injuries. These clinics were often busy and can be quite bewildering. As a result of VFC, A patient may have to attend the fracture clinic in outpatients multiple times during the resolution of their injury.
Coming to a fracture clinic in the first few days after an injury is unnecessary in many cases, as no change is required to treatment. Visits in the first few days are often the most difficult as pain, swelling and immobility are greatest.