Admin and Clerical

Last updated: 22 April 2021

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Admin and Clerical Careers

Admin and Clerical staff provide business support to clinical and non-clinical staff. The NHS has to be well-organised and keep detailed records of patients and staff. Patients and other organisations need to be able to contact the NHS, to see or speak to the right person who can give them the help they need. That could be booking an appointment, getting advice or paying an invoice. Some of our admin staff work in wards and are the public face of the trust and others work behind the scenes in one of our many departments, playing a key role in the running of the trust.


A day in the life

Day to day tasks vary depending on which department you choose to work in. However, some of the typical tasks you'd be expected to undertake are:

  • responding to and managing email correspondence 
  • answering telephones and resolving queries
  • data entry
  • attending meetings and taking minutes
  • managing diaries
  • producing reports 

Your development

 At Portsmouth Hospitals University NHS Trust (PHU) we work with apprenticeship providers to ensure our admin and clerical staff can work towards recognised qualifications. You may be able to study for apprenticeships such as:

These qualifications can lead in to a variety of different roles across the Trust, including management positions.


For more information regarding joining our team, please submit a form through the ‘Contact us’ page or contact the Human Resources team, who are more than happy to help, on 02392 286577 or email


Admin Testimonial 1

My story

Chloe Richardson

ESR and Induction Co Ordinator

What made you become an administrator? - I left school and wanted to peruse an apprenticeship. I was offered a business and administration level 2 apprenticeship at QA as a receptionist with HTP apprenticeship colleague. I felt like this would be an exciting opportunity to start my career. Being in learning and development you know about how many Administration job pathways are available at PHU.

How did you become an administrator? - I achieved my Business and Administration Level 2 qualification by working on the Education centre reception. I Then started as a maternity cover for a colleague in the department as a Post Graduate Administrator for just over a year. This gave me the underpinning knowledge for Inductions and new junior doctors starting within the Trust. I was then given the opportunity to cover a colleague’s as ESR and Induction Coordinator in the same department and this has now become my own role.

What do you do on a day to day basis? - I organise and prepare Inductions for all new starters, making sure their first few weeks are as smooth as possible. I prepare the HCSW inductions, Trainee Doctors Inductions and Corporate Inductions. I also deal with ESR queries and transferring new starters competencies compliance matrix. I also organise the MOD, Volunteer, International Nurse and external learner inductions and ESR accounts. 

Why did you choose PHU? - I have a lot of family that work within the hospital and have heard nothing but good things about the career pathways and the employee benefits. It is also very close to where I live. I enjoy working in such a friendly and welcoming environment.

What do you enjoy about being an administrator? - I enjoy meeting new starters joining various departments and welcoming them into PHU.