Employee Assistance Programme

Last updated: 07 June 2021


Who are Care first?

With ever increasing pressures at work and home, there are times when we all need some extra support to balance the demands of everyday life. Care first are an independent, leading provider of professional employee support services. Care first employ professionally qualified Counsellors and Information Specialists, who are experienced in helping people to deal with all kinds of practical and emotional issues such as Wellbeing, family matters, relationships, debt management, workplace issues, and much more…


How do I use the service?

The service is free of charge for you to use and you don’t need to ask your manager to use Care first, just call 0800 174319 and you can speak to a professional counsellor or information specialist in confidence. Care first is available 24 hours a day, 7 days a week, 365 days a year and is accessible by phone or online. The EAP can provide information booklets, articles, resource information on support services in your local area and even short term face-to-face counselling to help get you back on track.


Online Services 

The Care first Lifestyle website offers extensive resources including articles on health, issues at home, issues at work, management support tools, stress questionnaires and online counselling in real-time.


 Please contact us on being.well@porthosp.nhs.uk for the login details


What do I use the service for? Care first is designed to help you with a wide range of work, family and personal issues. From work-life balance to childcare information, relationships to workplace issues, health and well-being, let your EAP support you on the issues that affect all of us at some point in our lives. Topics include, but are not limited to:

Work-life balance - Relationships - Childcare information - Health and wellbeing - Debt - Disability and illness - Careers - Bereavement and loss - Stress - Elder care information - Life events - Immigration - Anxiety and depression - Family issues - Bullying and harassment - Education - Consumer rights - Workplace pressure


The New Wellbeing Platform for a happier, healthier you!

Our Wellbeing Assessment combines expert guidance and clinically validated questionnaires. Covering three pillars of wellbeing - mind, body and connection - it gives a holistic overview of the relationship between them and gives you a benchmark to track and improve your wellbeing.

The Today dashboard brings all the active elements of the platform together so that everything remains relevant to you. Inspiration is the place to go for ideas, support and guidance. See content personally selected for you or browse from the extensive library of articles, videos and more.

Set yourself goals by Activating a Quick Win and track your progress over the duration. These small changes can lead to big improvements to your wellbeing. Log your exercise, calories, hydration, caffeine, alcohol, mood and much more.

Check out the latest posts and activity from your groups and challenges in the Community Feed. You can create posts, share photos and ideas. Join in as many Challenges as you like. Enjoy friendly competition or join a collaborative Challenge, and work together to achieve a goal.

Please contact us on being.well@porthosp.nhs.uk for more details of where to find zest and how to register your own account!