Employee Assistance Programme

Last updated: 14 February 2023

Who are Care first?

With ever increasing pressures at work and home, there are times when we all need some extra support to balance the demands of everyday life. Care first are an independent, leading provider of professional employee support services. Care first employ professionally qualified Counsellors and Information Specialists, who are experienced in helping people to deal with all kinds of practical and emotional issues such as Wellbeing, family matters, relationships, debt management, workplace issues, and much more…


How do I use the service?

The service is free of charge for you to use and you don’t need to ask your manager to use Care first, just call 0800 174319 and you can speak to a professional counsellor or information specialist in confidence. Care first is available 24 hours a day, 7 days a week, 365 days a year and is accessible by phone or online. The EAP can provide information booklets, articles, resource information on support services in your local area and even short term face-to-face counselling to help get you back on track.


Online Services 

The Care first Lifestyle website offers extensive resources including articles on health, issues at home, issues at work, management support tools, stress questionnaires and online counselling in real-time.


 Please contact us on being.well@porthosp.nhs.uk for the login details

What do I use the service for? Care first is designed to help you with a wide range of work, family and personal issues. From work-life balance to childcare information, relationships to workplace issues, health and well-being, let your EAP support you on the issues that affect all of us at some point in our lives. Topics include, but are not limited to:

Work-life balance - Relationships - Childcare information - Health and wellbeing - Debt - Disability and illness - Careers - Bereavement and loss - Stress - Elder care information - Life events - Immigration - Anxiety and depression - Family issues - Bullying and harassment - Education - Consumer rights - Workplace pressure


 Create your account and try your first guided series today!

We’re excited to tell you that you have access to the all-new Care first Zest platform provided by My Possible Self. This has been provided by your company and it’s completely free to use!

Using recognised psychological strategies and clinically backed methods from Priory Healthcare the new Care first Zest app will teach users coping mechanisms to handle situations life may throw their way.

But that’s not all - whilst you discover our interactive tools, helpful tips, visual and mental exercises and engaging activities. Each designed with you in mind. These include meditation exercises, mindfulness exercises, breathing exercises, toolkits to identify behaviours and monitor progress, mood trackers and much more. 

The app is completely confidential - your use of the app or any personal information given will not be shared with your employer or any third party.

To start using the app:

  1. Download the app - available on iTunes or Google Play – search for My possible self: Mental Health. If you’d prefer to use the programme from your desktop, follow this link www.my-possible-self.com
  2. Log into your company page with the registration code below
  3. Create your personal account
  4. Log in with your personal account information

Here are your company registration credentials:

Company Link:            https://portal.my-possible-self.com/portsmouthnhstrust/my-possible-self/register

Passcode:                   P0NHSTR21!


Please contact us on being.well@porthosp.nhs.uk for more details if you need any further support with this. 


That’s it, you’re all ready to start your journey to becoming the best version of you.