We know how important it is for patients and families to be able to see visitors. Please help us keep our patients and staff as safe as possible by checking the guidance below before you visiting.
We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication. Our ward staff are keeping in touch with patients’ next of kin directly and our Voluntary Services team can help pass on personal messages from family and friends.
After suspending visiting earlier in the year, we are now able to offer limited visiting to some wards at the discretion of the nurse in-charge.”
We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication. Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.
The Queen Alexandra Hospital is located just on the hill slopes of Portsdown Hill overlooking Portsmouth. It is conveniently situated for both the M27 and A3M.
Family members and carers play an important role in supporting patients during an episode of ill health. We are committed to the active involvement of family members, friends and carers during a hospital stay. Family members and carers play an important role in supporting patients during an episode of ill health.
More information on visiting hospital for an appointment.
If you've had experience of using our services and would like to make a comment then please contact the Patient Advice and Liaison Service (PALS). Your views are very important to us and we would like to hear where you think improvements are needed or where things have gone so well that you would like to share your thanks or gratitude with the staff involved. When things have not gone so well then you can be sure that we want to hear from you, so please get in touch with PALS.
During your stay in hospital you will meet a number of different members of staff. All members of staff wear name badges, but if you are not sure who someone is or what they do, please feel free to ask them to introduce themselves and explain what they do.
If you have any questions about your treatment, please ask a doctor or a nurse.
There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.
We welcome and value your feedback and use the views you share with us in a number of ways to learn and make improvements as well as sharing best practice. Feedback can be provided in a number of ways.
Last updated: 08 September 2023
What is an Urgent Treatment Centre?
Urgent Treatment Centres (UTCs) can help with urgent illnesses or injuries but that are not life-threatening.
Other types of urgent care services are called minor injuries units or walk-in centres. They offer some of the same help as urgent treatment centres.
How can an Urgent Treatment Centre help me?
Urgent Treatment Centres can diagnose and deal with many of the most common problems people go to the Emergency Department (ED) for.
These are things like:
If a doctor decides you need a prescription, they can organise one for you. Emergency contraception is also available.
Please note that UTCs can only do x-rays for limbs.
How do I find my nearest Urgent Treatment Centre?
Your closest UTCs are:
Visit My Journey Portsmouth to find out how you can get to your closest UTC - https://myjourneyportsmouth.com/
Do I need an appointment?
You do not need an appointment to visit most urgent care services.
You do not need to be registered with a GP or have a fixed address to use any urgent care service.
If you use NHS 111 and an urgent care service is recommended, they may book you an attendance time so the UTC know you are coming.
Although this is not a booked appointment, it should save time booking in when you get there.
I am not sure if I need urgent help?
NHS 111 online can help if you are not sure what service you might need. If an urgent care service is not right for your problem, you will be offered alternative services.