After suspending visiting earlier in the year, we are now able to offer limited visiting to some wards at the discretion of the nurse in-charge.”
We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication. Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.
The Queen Alexandra Hospital is located just on the hill slopes of Portsdown Hill overlooking Portsmouth. It is conveniently situated for both the M27 and A3M.
Family members and carers play an important role in supporting patients during an episode of ill health. We are committed to the active involvement of family members, friends and carers during a hospital stay. Family members and carers play an important role in supporting patients during an episode of ill health.
More information on visiting hospital for an appointment.
If you've had experience of using our services and would like to make a comment then please contact the Patient Advice and Liaison Service (PALS). Your views are very important to us and we would like to hear where you think improvements are needed or where things have gone so well that you would like to share your thanks or gratitude with the staff involved. When things have not gone so well then you can be sure that we want to hear from you, so please get in touch with PALS.
During your stay in hospital you will meet a number of different members of staff. All members of staff wear name badges, but if you are not sure who someone is or what they do, please feel free to ask them to introduce themselves and explain what they do.
If you have any questions about your treatment, please ask a doctor or a nurse.
There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.
We welcome and value your feedback and use the views you share with us in a number of ways to learn and make improvements as well as sharing best practice. Feedback can be provided in a number of ways.
Last updated: 05 November 2019
Our healthcare and patient experience standards are exceptionally high. It is for that reason, we work only with industry recognised specialist experts. This helps us to ensure that our patients are placed the best and safest treatment available in the world.
As a private patient centre of acute surgical services, we aim to provide the highest patient experience and clinical standards possible. This includes ensuring rigorous hygiene and infection control regimes.
We’re also very committed to successful delivery of our key drivers for quality and operational governance, which are:
We’re proud to admit patients from all over the world at the Harbour Suite. We appreciate that seeking medical treatment abroad can be daunting. We have therefore put together a team of highly experienced patient journey coordinators at hand to support and ensure our patients are made to feel at home during their stay at The Harbour Suite.
International patients can access private care at The Harbour Suite through multiple avenues. We accept patients who have their treatment by self-funding, employer/embassy sponsorship or medical insurance providers.
Our team are here to assist you throughout our journey, from start to finish. They’ll be able to provide you with guidance throughout your time with us and can help you to find the right consultant, book appointments and they can even provide recommendations on local tourism activities and destinations during your stay with us.