We know how important it is for patients and families to be able to see visitors. Please help us keep our patients and staff as safe as possible by checking the guidance below before you visiting.
We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication. Our ward staff are keeping in touch with patients’ next of kin directly and our Voluntary Services team can help pass on personal messages from family and friends.
After suspending visiting earlier in the year, we are now able to offer limited visiting to some wards at the discretion of the nurse in-charge.”
We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication. Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.
The Queen Alexandra Hospital is located just on the hill slopes of Portsdown Hill overlooking Portsmouth. It is conveniently situated for both the M27 and A3M.
Family members and carers play an important role in supporting patients during an episode of ill health. We are committed to the active involvement of family members, friends and carers during a hospital stay. Family members and carers play an important role in supporting patients during an episode of ill health.
More information on visiting hospital for an appointment.
If you've had experience of using our services and would like to make a comment then please contact the Patient Advice and Liaison Service (PALS). Your views are very important to us and we would like to hear where you think improvements are needed or where things have gone so well that you would like to share your thanks or gratitude with the staff involved. When things have not gone so well then you can be sure that we want to hear from you, so please get in touch with PALS.
Our Strategy – Working Together, Improving Together
Our strategy sets out our vision, values, strategic aims and most importantly, how we will deliver against these ambitions for our patients, communities, and people in the future.
It is not just a document, it is for and about everyone at PHU, building on what we have achieved with a renewed focus on continuous improvement and the need to continue to work together and improve together to achieve our goals.
A full copy of the strategy can be downloaded here.
For more information, please visit our strategy webpage.
There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.
We welcome and value your feedback and use the views you share with us in a number of ways to learn and make improvements as well as sharing best practice. Feedback can be provided in a number of ways.
Last updated: 16 January 2024
We know how important it is for you to keep connected with your friends and family when they are staying with us and there are number of ways you can keep in touch including our FLO service.
If you are coming to visit a loved one in hospital, please follow the below advice so we can protect our patients and staff:
Visiting is supported on our wards, seven days a week. Depending on the ward you are visiting, there will be different time slots in which you can visit.
You no longer need to book an appointment time before attending or show evidence of a negative lateral flow test, but please call the ward beforehand to find correct visiting times.
If you have symptoms of COVID-19 including cough, loss of taste and smell, or a temperature, or diarrhoea and vomiting, please do not visit until you are better.
Patients can have two visitors at the bedside at one time. Compassionate visiting will remain in place for patients who are end-of-life.
Some departments such as oncology, renal, ITU and patients on elective surgical pathways have different arrangements in place as their patients are particularly vulnerable. Please contact them directly about this if you are unsure of arrangements.
If you arrive at our Emergency Department outside of an ambulance, you can be accompanied by someone to help you during the visit. They must not have any COVID-19 symptoms, flu or diarrhoea or vomiting.
Both parents and/or guardians of children can visit with no restrictions of time in place. You may be asked to wear a mask or face covering.
**Updated maternity visitor guidance - November 2022 **
Maternity Labour - Ward B8
Maternity Labour - B8 Induction of labour
Maternity Postnatal / Antenatal Wards - B6/B7
Mary Rose Birth Centre - B5 Labour
Mary Rose Birth Centre - B5 Postnatal
(including appointments and scans)
If you have any questions or concerns, please speak to your midwife or the midwife in-charge.
You can still use our virtual visiting services and speak to your friend or family member by video call rather than visiting. Our staff will be happy to help arrange a date and time for you through our Family Liaison Service via FLOinbox@porthosp.nhs.uk
You can email a personal message any time by emailing firstname.lastname@example.org or you can call free phone 0800 917 6039. The team will either take down your message or you can leave a voice mail, but please make sure to leave the patient's name and the ward they are on.
Each working day, PALS will print and laminate the messages received so that these can be kept clean. You can also include photographs with your message. The laminated message will then be delivered to your loved one by a team of helpful volunteers.
If a patient would like to send a reply, our Family Liaison team will be able to arrange this for them.
The volunteers from QA Hospital radio are also here to help you keep in touch.
You can request a song to play on the radio or record a personal message and send it across as an MP3 format. Personal messages are to be sent by 12pm, which will then be played on the radio between 6pm and 7pm.
To contact the team, please email email@example.com.
All patients have access to TV and radio units by their bedside, but more information can be obtained by contacting PALS or speaking to the ward team.