After suspending visiting earlier in the year, we are now able to offer limited visiting to some wards at the discretion of the nurse in-charge.”
We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication. Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.
The Queen Alexandra Hospital is located just on the hill slopes of Portsdown Hill overlooking Portsmouth. It is conveniently situated for both the M27 and A3M.
Family members and carers play an important role in supporting patients during an episode of ill health. We are committed to the active involvement of family members, friends and carers during a hospital stay. Family members and carers play an important role in supporting patients during an episode of ill health.
More information on visiting hospital for an appointment.
If you've had experience of using our services and would like to make a comment then please contact the Patient Advice and Liaison Service (PALS). Your views are very important to us and we would like to hear where you think improvements are needed or where things have gone so well that you would like to share your thanks or gratitude with the staff involved. When things have not gone so well then you can be sure that we want to hear from you, so please get in touch with PALS.
During your stay in hospital you will meet a number of different members of staff. All members of staff wear name badges, but if you are not sure who someone is or what they do, please feel free to ask them to introduce themselves and explain what they do.
If you have any questions about your treatment, please ask a doctor or a nurse.
There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.
We welcome and value your feedback and use the views you share with us in a number of ways to learn and make improvements as well as sharing best practice. Feedback can be provided in a number of ways.
Last updated: 01 September 2021
Just inside the main entrance of the hospital, on Level A is the largest hospital shop. This is run by 'Amigo' newsagents and sells daily papers, magazines, sweets, crisps, snacks, cards and other items useful for both visiting or staying in hospital. The shop is open seven days a week with the following opening hours:
Monday to Friday 6.30am to 9.30pm, Saturday 7am to 8pm, Sunday 8am - 7.30pm
On Level A, next to Amigo, you can find Costa Coffee selling a range of hot and cold drinks, sandwiches, paninis and snacks to eat in or take away. Costa Coffee is open seven days a week with the following opening hours:
Monday to Friday 6am - 11pm Saturday and Sunday 7am - 9pm
There is also a Costa Cart that can be found by the North Entrance on Level C which is open Monday to Friday 6.30am to 7pm, and Saturday 12pm to 6pm.
On Level B, the restaurant serves a range of hot food, snacks, drinks and confectionery at competitive prices. The restaurant is open 7 days a week from 7.30am until 7pm and offers the following menus:
Breakfast 7.30am to 11.15am
Lunch 11.45am to 1.45pm
Snack Bar 1.45pm to 4.30pm
Evening menu 5pm to 7pm
On Level B of the hospital, the 'League of Friends' charity run a coffee shop selling teas and a limited range of light snacks. The coffee shop is open from:
Monday to Friday, 10am to 2pm
Please be aware that the shop will only be accepting cash payments.
On Level C, next to the North Entrance, the Portsmouth Hospitals Charity Shop sells bric-a-brac, toys, baby clothes, blankets, jams, cakes and puzzles all to raise money for state-of-the-art equipment, facilities and research within the hospital's wards and departments.
The opening times are:
Monday to Friday 8:30am to 4.30pm
The shop is not open at the weekend.
To learn more about the shop and to donate an item, please click here.
Adjacent to the Amigo shop on Level A is a cash point machine. This is a free cash withdrawal machine and accepts most major bankcards. The service is normally available 24hrs. There is also a free cash machine within the Amigo shop.
A further cash machine is located outside the Level B Restaurant .