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Visiting suspended at Queen Alexandra Hospital (QA)


A stay in hospital can be a daunting time for anyone whether it is for a short or long time. But having someone with you can help you recover and make you feel more at ease.

Keeping in contact with friends and family is important to patients. It is recognised that a balance is needed between maintaining that contact and allowing for rest and recuperation. In response to feedback from patients, families and carers wards and departments have local guidelines about visiting times so please do check before visiting. 

Visiting suspended at Queen Alexandra Hospital (QA)


At Portsmouth Hospitals NHS Trust, we are proud to provide expert, compassionate care.

We are here for our local population of about 675,000 residents across Portsmouth and south east Hampshire and care for many people beyond, including providing some tertiary services to a catchment area of more than 2m people.

During your stay in hospital you will meet a number of different members of staff.  All members of staff wear name badges, but if you are not sure who someone is or what they do, please feel free to ask them to introduce themselves and explain what they do. 

If you have any questions about your treatment, please ask a doctor or a nurse.

There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.

Reception Services

Last updated: 28 October 2019

Main Reception

Main reception is the first point of call for all patients, visitors, carers and members of the public visiting the hospital. Members of staff are happy to help with any enquiry that you have about the hospital and its services. Some enquiries they can assist with are:

  • Directions to all areas of the hospital site
  • General enquiries including patient or telephone enquiries
  • Car parking validations (NOT complaints)  - relevant documentation is required
  • Accessing portering services
  • Limited lost property enquiries
  • Out of hours staff residence accommodation

For other direction enquiries, please download the "Way finding leaflet final" located at the bottom of this page to assist you on your visit.

North Reception

This reception is located at the North entrance on C Level. Many roles of Main Reception are available at this reception. When out of opening hours, car parking ticket validation must be completed at the Main Reception.

Paediatric Security Entrance

This is a high security region of the hospital, with admittance being strictly monitored. The entrance is located in the atrium of the main entrance at A Level. The reception is on the right of the entrance to the Unit. When this reception is closed, admittance is still strictly monitored via the main reception.

Health Information Services

The centre provides free confidential information about health related issues. This service aims to provide up to date information on health related issues and healthy lifestyles as well as illnesses and treatments. We are here to help you in a relaxed and informal environment. There are leaflets and fact-sheets available for you to take away. The Patient Advice And Liaison Service (PALS) can also be accessed via the centre.

Do not hesitate to drop in to speak to someone at the centre, opening times and contact details are located under the contact information section.

Health information desk1


Who the service is for

The service is for Patients, Relatives, Carers, Staff and Members of the public who would like some help in finding more information on health related issues.

Level A

Related leaflets and downloads

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