Current visiting times

We know how important it is for patients and families to be able to see visitors. Please help us keep our patients and staff as safe as possible by checking the guidance below before you visiting. 

Read more on visiting times...


Messages for loved ones and keeping in touch

We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication.  Our ward staff are keeping in touch with patients’ next of kin directly and our Voluntary Services team can help pass on personal messages from family and friends.

Read more information about messages for loved ones…

Current visiting times

After suspending visiting earlier in the year, we are now able to offer limited visiting to some wards at the discretion of the nurse in-charge.”

Read more on visiting times...


Messages for loved ones and keeping in touch

We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication.  Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.

Read more information about messages for loved ones…

Our Strategy – Working Together, Improving Together

Our strategy sets out our vision, values, strategic aims and most importantly, how we will deliver against these ambitions for our patients, communities, and people in the future.

It is not just a document, it is for and about everyone at PHU, building on what we have achieved with a renewed focus on continuous improvement and the need to continue to work together and improve together to achieve our goals. 

A full copy of the strategy can be downloaded here.

For more information, please visit our strategy webpage.

There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.

Reception Services

Last updated: 28 October 2019

Main Reception

Main reception is the first point of call for all patients, visitors, carers and members of the public visiting the hospital. Members of staff are happy to help with any enquiry that you have about the hospital and its services. Some enquiries they can assist with are:

  • Directions to all areas of the hospital site
  • General enquiries including patient or telephone enquiries
  • Car parking validations (NOT complaints)  - relevant documentation is required
  • Accessing portering services
  • Limited lost property enquiries
  • Out of hours staff residence accommodation

For other direction enquiries, please download the "Way finding leaflet final" located at the bottom of this page to assist you on your visit.

North Reception

This reception is located at the North entrance on C Level. Many roles of Main Reception are available at this reception. When out of opening hours, car parking ticket validation must be completed at the Main Reception.

Paediatric Security Entrance

This is a high security region of the hospital, with admittance being strictly monitored. The entrance is located in the atrium of the main entrance at A Level. The reception is on the right of the entrance to the Unit. When this reception is closed, admittance is still strictly monitored via the main reception.

Health Information Services

The centre provides free confidential information about health related issues. This service aims to provide up to date information on health related issues and healthy lifestyles as well as illnesses and treatments. We are here to help you in a relaxed and informal environment. There are leaflets and fact-sheets available for you to take away. The Patient Advice And Liaison Service (PALS) can also be accessed via the centre.

Do not hesitate to drop in to speak to someone at the centre, opening times and contact details are located under the contact information section.

Health information desk1

 

Who the service is for

The service is for Patients, Relatives, Carers, Staff and Members of the public who would like some help in finding more information on health related issues.

Level A

Related leaflets and downloads


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Get in touch

Queen Alexandra Hospital,
Cosham,
Portsmouth,
PO6 3LY

  • 023 9228 6000

© 2023, Portsmouth Hospitals University NHS Trust