After suspending visiting earlier in the year, we are now able to offer limited visiting to some wards at the discretion of the nurse in-charge.”
We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication. Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.
The Queen Alexandra Hospital is located just on the hill slopes of Portsdown Hill overlooking Portsmouth. It is conveniently situated for both the M27 and A3M.
Family members and carers play an important role in supporting patients during an episode of ill health. We are committed to the active involvement of family members, friends and carers during a hospital stay. Family members and carers play an important role in supporting patients during an episode of ill health.
More information on visiting hospital for an appointment.
If you've had experience of using our services and would like to make a comment then please contact the Patient Advice and Liaison Service (PALS). Your views are very important to us and we would like to hear where you think improvements are needed or where things have gone so well that you would like to share your thanks or gratitude with the staff involved. When things have not gone so well then you can be sure that we want to hear from you, so please get in touch with PALS.
During your stay in hospital you will meet a number of different members of staff. All members of staff wear name badges, but if you are not sure who someone is or what they do, please feel free to ask them to introduce themselves and explain what they do.
If you have any questions about your treatment, please ask a doctor or a nurse.
There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.
We welcome and value your feedback and use the views you share with us in a number of ways to learn and make improvements as well as sharing best practice. Feedback can be provided in a number of ways.
Last updated: 23 March 2022
When a family member or friend becomes unable to cope on their own, you may find yourself looking after them without being paid for the support. Common causes of this situation can be long term conditions, mental health problems or a disability. This may become overwhelming and the support team based at Queen Alexandra Hospital are here to help you.
These services include:
The support workers are based in the hospital during the week, offering help and advise to people who look after someone. To get in contact with the team please speak to the ward or use the contact details on the right hand side. You can also find lots of information at the 'Carers Corner' located at the main entrance on A Level, in the Health Information Area.
Family carers and visitors play an important role in supporting patients during an episode of ill health. Portsmouth Hospitals University NHS Trust is committed to the active involvement of family carers during a hospital stay of the person they care for and enabling patients to keep in contact with friends and family.
We have written 'You Are Welcome' visiting guidance based on the principles of John’s Campaign, which gives the right to stay with someone with dementia combined with feedback from patients and the local family carer community. Patients have told us a more flexible and inclusive approach to visiting would improve the overall experience of patients and there is a need to better recognise the valuable contribution that family carers make.
Arrangements can be made between the ward staff and yourself as the carer on admission to hospital which ensures you all understand the role you will wish to have in the participation of caring for your loved one or friend. All carers are offered a referral to the QA Carers team, details of which can be found below.
While you are in our care, there are a number of principles we aim to meet for support you:
Family carers are welcomed during the hospital stay of the person they care for
They will be supported to participate in care to the extent they, and the person they care for, wishes
Carers will be offered a carer’s assessment and a referral to the QA Carers team to ensure appropriate support during hospital stay and in preparation for discharge
Carers will be actively involved in care and discharge planning to ensure the safe, effective and timely discharge of patients
Visitors are encouraged to help patients maintain contact with their friends and family
Wards and departments will provide local visiting times based on the needs of their patients
Out of hours visiting may be agreed with the ward team
You also told us you would like to have a tangible passport that you could keep with you that would support any agreements made with the ward staff. We wrote the 'This Is Us' carers passport to do just that.
A copy of 'This Is Us' can be downloaded HERE
A copy of the guiding principles can be downloaded HERE
For further information, please contact or visit the Portsmouth Carers Centre if you live within PO1 - PO6 and if you live outside of PO1 - PO6, please contact the Princess Royal Trust. Andover Mind can also offer support across Hampshire.
Telephone: 023 9285 1864
Website: Search for 'Carers' on www.portsmouth.gov.uk
Come and visit at:
117 Orchard Road
Download the Portsmouth Carers Centre referral leaflet by clicking HERE
Telephone: 01264 835246
Emergency Planning Helpline: 0800 169 1577
Download the Princess Royal Trust referral leaflet by clicking HERE
Download the Princess Royal Trust emergency planning leaflet by clicking HERE
The Carer Support and Dementia Advice Service provides advice, information and support to all carers aged 18 and above who provide care for an adult. The service also supports people with dementia and memory problems and is available throughout Hampshire. If you need support, they welcome self-referrals as well as referrals from health and social care professionals.
Telephone: 01264 332297