Current visiting times

We know how important it is for patients and families to be able to see visitors. Please help us keep our patients and staff as safe as possible by checking the guidance below before you visiting. 

Read more on visiting times...


Messages for loved ones and keeping in touch

We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication.  Our ward staff are keeping in touch with patients’ next of kin directly and our Voluntary Services team can help pass on personal messages from family and friends.

Read more information about messages for loved ones…

Current visiting times

After suspending visiting earlier in the year, we are now able to offer limited visiting to some wards at the discretion of the nurse in-charge.”

Read more on visiting times...


Messages for loved ones and keeping in touch

We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication.  Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.

Read more information about messages for loved ones…

During your stay in hospital you will meet a number of different members of staff.  All members of staff wear name badges, but if you are not sure who someone is or what they do, please feel free to ask them to introduce themselves and explain what they do. 

If you have any questions about your treatment, please ask a doctor or a nurse.

There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.

Patient Transport

Last updated: 20 April 2021

Patient transport at Portsmouth Hospitals University NHS Trust is provided by South Central Ambulance Service (SCAS) NHS Foundation Trust, using a fleet of purpose built vehicles and trained, uniformed staff for patients registered with GPs in:

NHS Fareham & Gosport Clinical Commissioning Group
NHS Isle of Wight Clinical Commissioning Group
NHS North Hampshire Clinical Commissioning Group
NHS Portsmouth Clinical Commissioning Group
NHS Southampton City Clinical Commissioning Group
NHS South Eastern Hampshire Clinical Commissioning Group
NHS West Hampshire Clinical Commissioning Group
More information on the service can be found at www.scas.nhs.uk.

What journeys does the SCAS Patient Transport Service undertake?

The service is available to eligible, non-emergency patients:

  • attending hospital outpatient clinics
  • being admitted to or discharged from hospital wards
  • needing life-saving treatments such as radiotherapy, chemotherapy or renal dialysis or DVT treatment.

The Non-Emergency Patient Transport Service (NEPTS) provider will only be responsible for the transport of patients between their place of residence and the healthcare facility, between healthcare facilities, and from the healthcare facility to their place of residence. Transport must not deviate from the contracted planned journey.

Who can use the service?

The service is only available to eligible patients. Patients are considered eligible if:

  • Your medical condition is such that you require the skills and support of PTS staff during or after your journey and/or it would be detrimental to your condition or recovery to travel by other means.
  • Your medical condition affects your mobility to such an extent that you would be unable to access healthcare and/or it would be detrimental to your condition or recovery to travel by other means.

When does the service operate?

All services are available seven days a week, including bank holidays, during the following hours:

Outpatient appointments and admissions

6am to 10pm

Outpatient appointment bookings are accepted until 3pm the day prior to travel.

 

Discharges

6am to 10pm

Short notice discharges and transfers can be requested up to 7pm the day before travel.

Pre-planned discharges and transfers can be requested up to 6pm the day prior to travel. Requests after this time will be classed as an on-the-day request.

 

Renal patients attending dialysis at QA Hospital or satellite sites

6am to 11pm

Repatriation of patients registered with a GP in Hampshire from elsewhere in England, Wales and Scotland

8am to 6pm


Booking patient transport

Book online at https://pts.scas.nhs.uk/ptsonlinenew.

To use the online booking you must register to receive a username and password by emailing our online trainers via nepts.online@scas.nhs.uk.  Details on online training sessions can be found at:

http://staffnet/Patientfocus/Patientcareandexperience/Patienttransport/Onlinetrainingsessions.aspx

Transport for bariatric patients (who may require an assessment before travel) should be booked via the contact centre on 0300 100 0024 option 1

 

Further information

  • If you have an issue with the booking of patient transport, please call the SCAS contact centre on 0300 100 0024.
  • To obtain Estimated Time of Arrivals (ETAs) for your patients, please call the dedicated ETA phone number 0300 0135 003.
  • Non Hampshire CCG registered patients - SCAS PTS may be able to assist with repatriations however these bookings are classed as extra contractual and therefore prior authorisation is required prior to conveyance. If the journey request is out of core hours then authorisation will need to be discussed with the operations centre.
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Queen Alexandra Hospital,
Cosham,
Portsmouth,
PO6 3LY

  • 023 9228 6000

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