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Visiting suspended at Queen Alexandra Hospital (QA)

 

A stay in hospital can be a daunting time for anyone whether it is for a short or long time. But having someone with you can help you recover and make you feel more at ease.

Keeping in contact with friends and family is important to patients. It is recognised that a balance is needed between maintaining that contact and allowing for rest and recuperation. In response to feedback from patients, families and carers wards and departments have local guidelines about visiting times so please do check before visiting. 

Visiting suspended at Queen Alexandra Hospital (QA)

 

At Portsmouth Hospitals NHS Trust, we are proud to provide expert, compassionate care.

We are here for our local population of about 675,000 residents across Portsmouth and south east Hampshire and care for many people beyond, including providing some tertiary services to a catchment area of more than 2m people.

During your stay in hospital you will meet a number of different members of staff.  All members of staff wear name badges, but if you are not sure who someone is or what they do, please feel free to ask them to introduce themselves and explain what they do. 

If you have any questions about your treatment, please ask a doctor or a nurse.

There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.

Patient Transport

Last updated: 28 October 2019

Patient transport at Portsmouth Hospitals NHS Trust is provided by South Central Ambulance Service (SCAS) NHS Foundation Trust, using a fleet of purpose built vehicles and trained, uniformed staff for patients registered with GPs in:

NHS Fareham & Gosport Clinical Commissioning Group
NHS Isle of Wight Clinical Commissioning Group
NHS North Hampshire Clinical Commissioning Group
NHS Portsmouth Clinical Commissioning Group
NHS Southampton City Clinical Commissioning Group
NHS South Eastern Hampshire Clinical Commissioning Group
NHS West Hampshire Clinical Commissioning Group
More information on the service can be found at www.scas.nhs.uk.

What journeys does the SCAS Patient Transport Service undertake?

The service is available to eligible, non-emergency patients:

  • attending hospital outpatient clinics
  • being admitted to or discharged from hospital wards
  • needing life-saving treatments such as radiotherapy, chemotherapy or renal dialysis or DVT treatment.

Who can use the service?

The service is only available to eligible patients. Patients are considered eligible if:

  • Your medical condition is such that you require the skills and support of PTS staff during or after your journey and/or it would be detrimental to your condition or recovery to travel by other means.
  • Your medical condition affects your mobility to such an extent that you would be unable to access healthcare and/or it would be detrimental to your condition or recovery to travel by other means.

When does the service operate?

All services are available seven days a week, including bank holidays, during the following hours:

  • 06:00 – 22:00 outpatient appointments, admissions to and discharges from hospital
  • Outpatient appointments bookings are accepted until 1500 the day prior to travel.
  • 06:00 – 23:00 Renal patients attending dialysis at Queen Alexandra Hospital, Portsmouth, or one of its six satellite sites
  • 08:00 – 18:00 Repatriation of patients registered with a GP in Hampshire from elsewhere in England, Wales or Scotland

Booking patient transport

Book online at https://pts.scas.nhs.uk/ptsonlinenew.

To use the online booking you must register to receive a username and password by emailing  our on line trainers  via nepts.online@scas.nhs.uk.  Details on online training sessions can be found at:

http://staffnet/Patientfocus/Patientcareandexperience/Patienttransport/Onlinetrainingsessions.aspx

Transport for bariatric patients (who may require an assessment before travel) should be booked via the contact centre on 0300 100 0024 option 1

Please refer to the Patient Transport Booking Guidelines and other helpful information on this page to help you make your booking.

Further information

  • If you have an issue with the booking of patient transport, please call the SCAS contact centre on 0300 100 0024.
  • To obtain Estimated Time of Arrivals (ETAs) for your patients, please call the dedicated ETA phone number 0300 0135 003.
  • Non Hampshire CCG registered patients - SCAS PTS may be able to assist with repatriations however these bookings are classed as extra contractual and therefore prior authorisation is required prior to conveyance. If the journey request is out of core hours then authorisation will need to be discussed with the operations centre.
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