We know how important it is for patients and families to be able to see visitors. Please help us keep our patients and staff as safe as possible by checking the guidance below before you visiting.
We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication. Our ward staff are keeping in touch with patients’ next of kin directly and our Voluntary Services team can help pass on personal messages from family and friends.
After suspending visiting earlier in the year, we are now able to offer limited visiting to some wards at the discretion of the nurse in-charge.”
We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication. Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.
The Queen Alexandra Hospital is located just on the hill slopes of Portsdown Hill overlooking Portsmouth. It is conveniently situated for both the M27 and A3M.
Family members and carers play an important role in supporting patients during an episode of ill health. We are committed to the active involvement of family members, friends and carers during a hospital stay. Family members and carers play an important role in supporting patients during an episode of ill health.
More information on visiting hospital for an appointment.
If you've had experience of using our services and would like to make a comment then please contact the Patient Advice and Liaison Service (PALS). Your views are very important to us and we would like to hear where you think improvements are needed or where things have gone so well that you would like to share your thanks or gratitude with the staff involved. When things have not gone so well then you can be sure that we want to hear from you, so please get in touch with PALS.
During your stay in hospital you will meet a number of different members of staff. All members of staff wear name badges, but if you are not sure who someone is or what they do, please feel free to ask them to introduce themselves and explain what they do.
If you have any questions about your treatment, please ask a doctor or a nurse.
There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.
We welcome and value your feedback and use the views you share with us in a number of ways to learn and make improvements as well as sharing best practice. Feedback can be provided in a number of ways.
Last updated: 20 April 2021
Patient transport at Portsmouth Hospitals University NHS Trust is provided by South Central Ambulance Service (SCAS) NHS Foundation Trust, using a fleet of purpose built vehicles and trained, uniformed staff for patients registered with GPs in:
NHS Fareham & Gosport Clinical Commissioning Group
NHS Isle of Wight Clinical Commissioning Group
NHS North Hampshire Clinical Commissioning Group
NHS Portsmouth Clinical Commissioning Group
NHS Southampton City Clinical Commissioning Group
NHS South Eastern Hampshire Clinical Commissioning Group
NHS West Hampshire Clinical Commissioning Group
More information on the service can be found at www.scas.nhs.uk.
The service is available to eligible, non-emergency patients:
The Non-Emergency Patient Transport Service (NEPTS) provider will only be responsible for the transport of patients between their place of residence and the healthcare facility, between healthcare facilities, and from the healthcare facility to their place of residence. Transport must not deviate from the contracted planned journey.
The service is only available to eligible patients. Patients are considered eligible if:
All services are available seven days a week, including bank holidays, during the following hours:
Outpatient appointments and admissions
6am to 10pm
Outpatient appointment bookings are accepted until 3pm the day prior to travel.
6am to 10pm
Short notice discharges and transfers can be requested up to 7pm the day before travel.
Pre-planned discharges and transfers can be requested up to 6pm the day prior to travel. Requests after this time will be classed as an on-the-day request.
Renal patients attending dialysis at QA Hospital or satellite sites
6am to 11pm
Repatriation of patients registered with a GP in Hampshire from elsewhere in England, Wales and Scotland
8am to 6pm
Book online at https://pts.scas.nhs.uk/ptsonlinenew.
To use the online booking you must register to receive a username and password by emailing our online trainers via email@example.com. Details on online training sessions can be found at:
Transport for bariatric patients (who may require an assessment before travel) should be booked via the contact centre on 0300 100 0024 option 1