Current visiting times

After suspending visiting earlier in the year, we are now able to offer limited visiting to some wards at the discretion of the nurse in-charge.”

Read more on visiting times...


Messages for loved ones and keeping in touch

We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication.  Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.

Read more information about messages for loved ones…

Current visiting times

After suspending visiting earlier in the year, we are now able to offer limited visiting to some wards at the discretion of the nurse in-charge.”

Read more on visiting times...


Messages for loved ones and keeping in touch

We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication.  Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.

Read more information about messages for loved ones…

During your stay in hospital you will meet a number of different members of staff.  All members of staff wear name badges, but if you are not sure who someone is or what they do, please feel free to ask them to introduce themselves and explain what they do. 

If you have any questions about your treatment, please ask a doctor or a nurse.

There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.

Patient Transport

Last updated: 22 September 2020

Patient transport at Portsmouth Hospitals University NHS Trust is provided by South Central Ambulance Service (SCAS) NHS Foundation Trust, using a fleet of purpose built vehicles and trained, uniformed staff for patients registered with GPs in:

NHS Fareham & Gosport Clinical Commissioning Group
NHS Isle of Wight Clinical Commissioning Group
NHS North Hampshire Clinical Commissioning Group
NHS Portsmouth Clinical Commissioning Group
NHS Southampton City Clinical Commissioning Group
NHS South Eastern Hampshire Clinical Commissioning Group
NHS West Hampshire Clinical Commissioning Group
More information on the service can be found at www.scas.nhs.uk.

What journeys does the SCAS Patient Transport Service undertake?

The service is available to eligible, non-emergency patients:

  • attending hospital outpatient clinics
  • being admitted to or discharged from hospital wards
  • needing life-saving treatments such as radiotherapy, chemotherapy or renal dialysis or DVT treatment.

Who can use the service?

The service is only available to eligible patients. Patients are considered eligible if:

  • Your medical condition is such that you require the skills and support of PTS staff during or after your journey and/or it would be detrimental to your condition or recovery to travel by other means.
  • Your medical condition affects your mobility to such an extent that you would be unable to access healthcare and/or it would be detrimental to your condition or recovery to travel by other means.

When does the service operate?

All services are available seven days a week, including bank holidays, during the following hours:

  • 06:00 – 22:00 outpatient appointments, admissions to and discharges from hospital
  • Outpatient appointments bookings are accepted until 1500 the day prior to travel.
  • 06:00 – 23:00 Renal patients attending dialysis at Queen Alexandra Hospital, Portsmouth, or one of its six satellite sites
  • 08:00 – 18:00 Repatriation of patients registered with a GP in Hampshire from elsewhere in England, Wales or Scotland

Booking patient transport

Book online at https://pts.scas.nhs.uk/ptsonlinenew.

To use the online booking you must register to receive a username and password by emailing  our on line trainers  via nepts.online@scas.nhs.uk.  Details on online training sessions can be found at:

http://staffnet/Patientfocus/Patientcareandexperience/Patienttransport/Onlinetrainingsessions.aspx

Transport for bariatric patients (who may require an assessment before travel) should be booked via the contact centre on 0300 100 0024 option 1

Please refer to the Patient Transport Booking Guidelines and other helpful information on this page to help you make your booking.

Further information

  • If you have an issue with the booking of patient transport, please call the SCAS contact centre on 0300 100 0024.
  • To obtain Estimated Time of Arrivals (ETAs) for your patients, please call the dedicated ETA phone number 0300 0135 003.
  • Non Hampshire CCG registered patients - SCAS PTS may be able to assist with repatriations however these bookings are classed as extra contractual and therefore prior authorisation is required prior to conveyance. If the journey request is out of core hours then authorisation will need to be discussed with the operations centre.
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