We recently made the difficult decision to suspend visiting to our hospital until further notice except in the below exceptional circumstances, to help reduce the spread of COVID-19.
We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication. Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.
The Queen Alexandra Hospital is located just on the hill slopes of Portsdown Hill overlooking Portsmouth. It is conveniently situated for both the M27 and A3M.
Family members and carers play an important role in supporting patients during an episode of ill health. We are committed to the active involvement of family members, friends and carers during a hospital stay. Family members and carers play an important role in supporting patients during an episode of ill health.
More information on visiting hospital for an appointment.
If you've had experience of using our services and would like to make a comment then please contact the Patient Advice and Liaison Service (PALS). Your views are very important to us and we would like to hear where you think improvements are needed or where things have gone so well that you would like to share your thanks or gratitude with the staff involved. When things have not gone so well then you can be sure that we want to hear from you, so please get in touch with PALS.
During your stay in hospital you will meet a number of different members of staff. All members of staff wear name badges, but if you are not sure who someone is or what they do, please feel free to ask them to introduce themselves and explain what they do.
If you have any questions about your treatment, please ask a doctor or a nurse.
There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.
We welcome and value your feedback and use the views you share with us in a number of ways to learn and make improvements as well as sharing best practice. Feedback can be provided in a number of ways.
Last updated: 03 April 2020
Ensuring our patients have the best possible experience when they come into our hospital is our absolute priority. We are committed to listening to patients, families and carers to understand what matters most and responding by using their feedback to improve our services.
It is important that we know when things have gone well so that we can feed back to our teams and share good practice across the organisation. It is also important that we know when things have not gone well so that we can identify and act on areas for improvement.
To help you during your visit or stay the Patient Experience team will:
Your feedback is important to us and is used in many ways to help us share best practice, learn and act on areas for improvement. We share your feedback at our Board meetings which are held in public and regular team meetings held across the Trust.
Patient, Family and Carer Collaborative
Our Patient, Family and Carer Collaborative aims to improve the involvement of patients, their families and carers and members of our local communities in the design and delivery of our services.
The majority of the collaborative are volunteers. We are extremely grateful to have more than 20 members including patients, families, carers and veterans. We also have representation from Healthwatch Portsmouth, local community groups and Portsmouth City Council.
The collaborative leads on delivery of our Patient Engagement Strategy. Members are trained to support quality monitoring, teaching and education. They act as advisors and specialists, sharing their experiences of care to help improve the services we provide to our patients.
Our valued members were presented with a special recognition award by our Chairman Melloney Poole at our AGM in recognition of their efforts.
The collaborative meets every six weeks. To find out more email Chairman Sally Ann Sines at Sallyann.firstname.lastname@example.org. Sally is also a patient and a volunteer at the hospital.
Our Patient Advice and Liaison Service (PALS) is a support service within the hospital that will listen to any concerns or questions you may have. The team liaises with the service, department or ward involved on behalf of a patient or relative to help resolve any questions or problems that have arisen.
PALS can also offer on-the-spot advice about how to deal with concerns in the hospital and provide information about other organisations or groups that may be helpful.
The team will help to resolve situations as quickly as possible. If the problem is of a more serious nature and requires investigation, then PALS may suggest that a formal complaint is the most appropriate way of handling this and they will advise you on how to go about this.
If you have comments or feedback about the services provided by the Trust, please do not hesitate to contact PALS:
Telephone: 023 9228 6309 or Free phone 0800 917 6039
A drop-in service is available Monday to Thursday 10.00am to 3.00pm. Located in main reception at Queen Alexandra Hospital
(THE DROP IN SERVICE IS TEMPORARILY UNAVAILABLE)
In writing: PALS, Portsmouth Hospitals NHS Trust, Queen Alexandra Hospital, Southwick Hill Road, Cosham PO6 3LY