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Visiting suspended at Queen Alexandra Hospital (QA)


A stay in hospital can be a daunting time for anyone whether it is for a short or long time. But having someone with you can help you recover and make you feel more at ease.

Keeping in contact with friends and family is important to patients. It is recognised that a balance is needed between maintaining that contact and allowing for rest and recuperation. In response to feedback from patients, families and carers wards and departments have local guidelines about visiting times so please do check before visiting. 

Visiting suspended at Queen Alexandra Hospital (QA)


At Portsmouth Hospitals NHS Trust, we are proud to provide expert, compassionate care.

We are here for our local population of about 675,000 residents across Portsmouth and south east Hampshire and care for many people beyond, including providing some tertiary services to a catchment area of more than 2m people.

During your stay in hospital you will meet a number of different members of staff.  All members of staff wear name badges, but if you are not sure who someone is or what they do, please feel free to ask them to introduce themselves and explain what they do. 

If you have any questions about your treatment, please ask a doctor or a nurse.

There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.

Patient Experience

Last updated: 13 December 2019

Ensuring our patients have the best possible experience when they come into our hospital is our absolute priority. We are committed to listening to patients, families and carers to understand what matters most and responding by using their feedback to improve our services.

It is important that we know when things have gone well so that we can feed back to our teams and share good practice across the organisation. It is also important that we know when things have not gone well so that we can identify and act on areas for improvement.

To help you during your visit or stay the Patient Experience team will:

  • Listen and respond to your comments, concerns and complaints, helping us to understand what matters to you, what we need to do better and what we already do well
  • Work with people in our local communities including patients, families and carers to co-design, develop and deliver our services
  • Support wards and departments to support you and families through our volunteer roles and volunteer recruitment programme
  • Provide pastoral, spiritual and practical support to you, your family, carers and staff and support bereaved families with the process of certification after death.
  • Feedback can be provided through a number of ways:
  • You can also email our Patient Experience Team at
  • For more information about volunteering opportunities, or email

Your feedback is important to us and is used in many ways to help us share best practice, learn and act on areas for improvement. We share your feedback at our Board meetings which are held in public and regular team meetings held across the Trust.

Patient, Family and Carer Collaborative

Our Patient, Family and Carer Collaborative aims to improve the involvement of patients, their families and carers and members of our local communities in the design and delivery of our services.

The majority of the collaborative are volunteers. We are extremely grateful to have more than 20 members including patients, families, carers and veterans. We also have representation from Healthwatch Portsmouth, local community groups and Portsmouth City Council.

The collaborative leads on delivery of our Patient Engagement Strategy. Members are trained to support quality monitoring, teaching and education. They act as advisors and specialists, sharing their experiences of care to help improve the services we provide to our patients.

Our valued members were presented with a special recognition award by our Chairman Melloney Poole at our AGM in recognition of their efforts.

The collaborative meets every six weeks. To find out more email Chairman Sally Ann Sines at Sally is also a patient and a volunteer at the hospital.

Patient Advice and Liaison Service (PALS)

Our Patient Advice and Liaison Service (PALS) is a support service within the hospital that will listen to any concerns or questions you may have. The team liaises with the service, department or ward involved on behalf of a patient or relative to help resolve any questions or problems that have arisen.

PALS can also offer on-the-spot advice about how to deal with concerns in the hospital and provide information about other organisations or groups that may be helpful.

The team will assist you to resolve situations as quickly as possible. Unfortunately sometimes PALS may not be able to resolve your problem. If the problem is of a more serious nature and requires investigation, then they may suggest that a formal complaint is the most appropriate way of handling a particular concern and will advise you on how to go about this.

If you have comments or feedback for Patient Advice and Liaison Service Team (PALS), please do not hesitate to contact the team:


023 9228 6309

0800 917 6039



Visit in person:

A drop-in service is available Monday to Thursday 10.00am to 3.00pm. Located in main reception at Queen Alexandra hospital

In writing:

PALS Portsmouth Hospitals NHS Trust Queen Alexandra Hospital Southwick Hill Road Cosham PO6 3LY

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