Current visiting times

After suspending visiting earlier in the year, we are now able to offer limited visiting to some wards at the discretion of the nurse in-charge.”

Read more on visiting times...


Messages for loved ones and keeping in touch

We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication.  Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.

Read more information about messages for loved ones…

Current visiting times

After suspending visiting earlier in the year, we are now able to offer limited visiting to some wards at the discretion of the nurse in-charge.”

Read more on visiting times...


Messages for loved ones and keeping in touch

We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication.  Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.

Read more information about messages for loved ones…

During your stay in hospital you will meet a number of different members of staff.  All members of staff wear name badges, but if you are not sure who someone is or what they do, please feel free to ask them to introduce themselves and explain what they do. 

If you have any questions about your treatment, please ask a doctor or a nurse.

There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.

Patient Experience

Last updated: 12 October 2020

THIS INFORMATION IS CURRENTLY UNDER REVIEW AND MAY NOT BE ACCURATE.

 

Ensuring our patients have the best possible experience when they come into our hospital is our absolute priority. We are committed to listening to patients, families and carers to understand what matters most and responding by using their feedback to improve our services.

It is important that we know when things have gone well so that we can feed back to our teams and share good practice across the organisation. It is also important that we know when things have not gone well so that we can identify and act on areas for improvement.

To help you during your visit or stay the Patient Experience team will:

  • Listen and respond to your comments, concerns and complaints, helping us to understand what matters to you, what we need to do better and what we already do well
  • Work with people in our local communities including patients, families and carers to co-design, develop and deliver our services
  • Support wards and departments to support you and families through our volunteer roles and volunteer recruitment programme
  • Provide pastoral, spiritual and practical support to you, your family, carers and staff and support bereaved families with the process of certification after death.
  • Feedback can be provided through a number of ways:
  • You can also email our Patient Experience Team at patientexperience.team@porthosp.nhs.uk
  • For more information about volunteering opportunities, or email voluntary.services@porthosp.nhs.uk

Your feedback is important to us and is used in many ways to help us share best practice, learn and act on areas for improvement. We share your feedback at our Board meetings which are held in public and regular team meetings held across the Trust.

Patient, Family and Carer Collaborative

Our Patient, Family and Carer Collaborative aims to improve the involvement of patients, their families and carers and members of our local communities in the design and delivery of our services.

The majority of the collaborative are volunteers. We are extremely grateful to have more than 20 members including patients, families, carers and veterans. We also have representation from Healthwatch Portsmouth, local community groups and Portsmouth City Council.

The collaborative leads on delivery of our Patient Engagement Strategy. Members are trained to support quality monitoring, teaching and education. They act as advisors and specialists, sharing their experiences of care to help improve the services we provide to our patients.

Our valued members were presented with a special recognition award by our Chairman Melloney Poole at our AGM in recognition of their efforts.

The collaborative meets every six weeks. To find out more email the Chair Person at voluntary.services@porthosp.nhs.uk

 

Patient Advice and Liaison Service (PALS)

Our Patient Advice and Liaison Service (PALS) is a support service within the hospital that will listen to any concerns or questions you may have. The team liaises with the service, department or ward involved on behalf of a patient or relative to help resolve any questions or problems that have arisen.

PALS can also offer on-the-spot advice about how to deal with concerns in the hospital and provide information about other organisations or groups that may be helpful.

The team will help to resolve situations as quickly as possible. If the problem is of a more serious nature and requires investigation, then PALS may suggest that a formal complaint is the most appropriate way of handling this and they will advise you on how to go about this.

If you have comments or feedback about the services provided by the Trust, please do not hesitate to contact PALS:

Telephone:  023 9228 6309 or Free phone 0800 917 6039

 

Email: PHT.PALS@porthosp.nhs.uk

 

A drop-in service is available Monday to Thursday 10.00am to 3.00pm. Located in main reception at Queen Alexandra Hospital                            

 

In writing:  PALS, Portsmouth Hospitals NHS Trust, Queen Alexandra Hospital, Southwick Hill Road, Cosham PO6 3LY

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Queen Alexandra Hospital,
Cosham,
Portsmouth,
PO6 3LY

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