We know how important it is for patients and families to be able to see visitors. Please help us keep our patients and staff as safe as possible by checking the guidance below before you visiting.
Read more on visiting times...
We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication. Our ward staff are keeping in touch with patients’ next of kin directly and our Voluntary Services team can help pass on personal messages from family and friends.
After suspending visiting earlier in the year, we are now able to offer limited visiting to some wards at the discretion of the nurse in-charge.”
Read more on visiting times...
We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication. Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.
The Queen Alexandra Hospital is located just on the hill slopes of Portsdown Hill overlooking Portsmouth. It is conveniently situated for both the M27 and A3M.
Family members and carers play an important role in supporting patients during an episode of ill health. We are committed to the active involvement of family members, friends and carers during a hospital stay. Family members and carers play an important role in supporting patients during an episode of ill health.
More information on visiting hospital for an appointment.
If you've had experience of using our services and would like to make a comment then please contact the Patient Advice and Liaison Service (PALS). Your views are very important to us and we would like to hear where you think improvements are needed or where things have gone so well that you would like to share your thanks or gratitude with the staff involved. When things have not gone so well then you can be sure that we want to hear from you, so please get in touch with PALS.
Our Strategy – Working Together, Improving Together
Our strategy sets out our vision, values, strategic aims and most importantly, how we will deliver against these ambitions for our patients, communities, and people in the future.
It is not just a document, it is for and about everyone at PHU, building on what we have achieved with a renewed focus on continuous improvement and the need to continue to work together and improve together to achieve our goals.
A full copy of the strategy can be downloaded here.
For more information, please visit our strategy webpage.
There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.
We welcome and value your feedback and use the views you share with us in a number of ways to learn and make improvements as well as sharing best practice. Feedback can be provided in a number of ways.
Last updated: 19 December 2023
Ensuring our patients have the best possible experience when they come into our hospital is our absolute priority. We are committed to listening to patients, families and carers to understand what matters most and responding by using their feedback to improve our services.
It is important that we know when things have gone well so that we can feed back to our teams and share good practice across the organisation. It is also important that we know when things have not gone well so that we can identify and act on areas for improvement.
To help you during your visit or stay the Patient Experience team will:
Your feedback is important to us and is used in many ways to help us share best practice, learn and act on areas for improvement. We share your feedback at our Board meetings which are held in public and regular team meetings held across the Trust.
Patient, Family and Carer Collaborative
Our Patient, Family and Carer Collaborative aims to improve the involvement of patients, their families and carers and members of our local communities in the design and delivery of our services.
The majority of the collaborative are volunteers. We are extremely grateful to have more than 20 members including patients, families, carers and veterans. We also have representation from Healthwatch Portsmouth, local community groups and Portsmouth City Council.
The collaborative leads on delivery of our Patient Engagement Strategy. Members are trained to support quality monitoring, teaching and education. They act as advisors and specialists, sharing their experiences of care to help improve the services we provide to our patients.
Our valued members were presented with a special recognition award by our Chairman Melloney Poole at our AGM in recognition of their efforts.
The collaborative meets every six weeks. To find out more email the Chair Person at voluntary.services@porthosp.nhs.uk
Click here for information and to contact our Patient Advice and Liaison Service (PALS)