We recently made the difficult decision to suspend visiting to our hospital until further notice except in the below exceptional circumstances, to help reduce the spread of COVID-19.
We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication. Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.
The Queen Alexandra Hospital is located just on the hill slopes of Portsdown Hill overlooking Portsmouth. It is conveniently situated for both the M27 and A3M.
Family members and carers play an important role in supporting patients during an episode of ill health. We are committed to the active involvement of family members, friends and carers during a hospital stay. Family members and carers play an important role in supporting patients during an episode of ill health.
More information on visiting hospital for an appointment.
If you've had experience of using our services and would like to make a comment then please contact the Patient Advice and Liaison Service (PALS). Your views are very important to us and we would like to hear where you think improvements are needed or where things have gone so well that you would like to share your thanks or gratitude with the staff involved. When things have not gone so well then you can be sure that we want to hear from you, so please get in touch with PALS.
During your stay in hospital you will meet a number of different members of staff. All members of staff wear name badges, but if you are not sure who someone is or what they do, please feel free to ask them to introduce themselves and explain what they do.
If you have any questions about your treatment, please ask a doctor or a nurse.
There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.
We welcome and value your feedback and use the views you share with us in a number of ways to learn and make improvements as well as sharing best practice. Feedback can be provided in a number of ways.
Last updated: 28 August 2020
Visiting the maternity unit at Queen Alexandra Hospital
We appreciate that the arrival of a baby is a special event and that relatives and friends will wish to visit women who are in hospital both before and after the birth of a baby.
However for a number of reasons, including security, infection control and the privacy and dignity of other women, we need to limit the number of visitors around a bed at any one time.
Therefore the maternity team has agreed that on B5, B6 and B7 wards the patient’s partner plus two other visitors may visit at any one time. In normal circumstances, partners are not able to stay overnight once baby has been born, for the privacy of other women on the unit and the security of the babies.
Visitors are limited to two nominated birth partners only in B8 (the labour Ward)
Visiting hours on B5, B6 and B7 are as follows;
Patients’ own children do not require passes and are permitted to visit but we regret that no other children are permitted to visit.
We are monitoring and adapting this pass system regularly to meet the needs of the patients whilst also complying with Trust requirements.
The Maternity Department reserves the right to request that visitors leave if patient care or safety is compromised.
Patients and visitors are asked to ensure each pass is handed back to Reception before leaving and visitors are also asked to please wait in the refreshment areas of the main hospital if waiting for a pass to become available and not to congregate in the corridor outside the maternity unit.
Visitors will be issued with a coloured pass on arrival at the inpatient reception for B6 and B7 and once both passes have been issued, we regret that no further visitors will be permitted on to the ward.
From Tuesday 1 September, we will also be able to accommodate one partner in the room during prenatal scans. The accompanying partner must wear a face covering or mask.