We recently made the difficult decision to suspend visiting to our hospital until further notice except in the below exceptional circumstances, to help reduce the spread of COVID-19.
We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication. Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.
The Queen Alexandra Hospital is located just on the hill slopes of Portsdown Hill overlooking Portsmouth. It is conveniently situated for both the M27 and A3M.
Family members and carers play an important role in supporting patients during an episode of ill health. We are committed to the active involvement of family members, friends and carers during a hospital stay. Family members and carers play an important role in supporting patients during an episode of ill health.
More information on visiting hospital for an appointment.
If you've had experience of using our services and would like to make a comment then please contact the Patient Advice and Liaison Service (PALS). Your views are very important to us and we would like to hear where you think improvements are needed or where things have gone so well that you would like to share your thanks or gratitude with the staff involved. When things have not gone so well then you can be sure that we want to hear from you, so please get in touch with PALS.
During your stay in hospital you will meet a number of different members of staff. All members of staff wear name badges, but if you are not sure who someone is or what they do, please feel free to ask them to introduce themselves and explain what they do.
If you have any questions about your treatment, please ask a doctor or a nurse.
There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.
We welcome and value your feedback and use the views you share with us in a number of ways to learn and make improvements as well as sharing best practice. Feedback can be provided in a number of ways.
Last updated: 03 April 2020
If you've had experience of using our services and would like to make a comment then please contact PALS (Patient Advice and Liaison Service).
Your views are very important to us and we would like to hear where you think improvements are needed or where things have gone so well that you would like to share your thanks or gratitude with the staff involved. When things have not gone so well then you can be sure that we want to hear from you, so please get in touch with PALS.
PALS is a support service set up within Queen Alexandra Hospital to allow patients and visitors to share their experience and be given advice or support needed to help resolve any problems quickly.
PALS can liaise with the staff at the Service / Department / Ward involved on your behalf if you feel that you need some support in resolving problems or finding answers about your care or that of a family member or close friend.
The Trust’s Senior Executive Team regularly review the contacts that PALS receive so they can see where there are any recurring problems and make any improvements needed to try to make sure that everyone has a positive experience.
Telephone: (Free phone) 0800 917 6039 or 023 9228 6309
Write to us at: PALS, Portsmouth Hospitals NHS Trust, Queen Alexandra Hospital, Southwick Hill Road, Cosham, Portsmouth PO6 3LY
Out of Hours: There is an answer phone service at the PALS office, please leave a message and a member of the Team will get back to you as soon as possible. In an emergency, or when the Office is closed please ask a member of staff or contact the hospital switchboard (023 9228 6000) and ask for the 'Duty Manager'. Whatever your concerns, please be assured that high standards of care will be provided at all times.
As a patient at Portsmouth Hospitals NHS Trust, you have certain rights and protections guaranteed by UK law. These exist to help ensure the quality and safety of your hospital care.
To find out more information on what rights you as a patient have click on the links below.