Current visiting times

We know how important it is for patients and families to be able to see visitors. Please help us keep our patients and staff as safe as possible by checking the guidance below before you visiting. 

Read more on visiting times...


Messages for loved ones and keeping in touch

We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication.  Our ward staff are keeping in touch with patients’ next of kin directly and our Voluntary Services team can help pass on personal messages from family and friends.

Read more information about messages for loved ones…

Current visiting times

After suspending visiting earlier in the year, we are now able to offer limited visiting to some wards at the discretion of the nurse in-charge.”

Read more on visiting times...


Messages for loved ones and keeping in touch

We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication.  Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.

Read more information about messages for loved ones…

Our Strategy – Working Together, Improving Together

Our strategy sets out our vision, values, strategic aims and most importantly, how we will deliver against these ambitions for our patients, communities, and people in the future.

It is not just a document, it is for and about everyone at PHU, building on what we have achieved with a renewed focus on continuous improvement and the need to continue to work together and improve together to achieve our goals. 

A full copy of the strategy can be downloaded here.

For more information, please visit our strategy webpage.

There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.

Have Your Say

Last updated: 19 December 2023

If you've had experience of using our services and would like to make a comment then please contact PALS (Patient Advice and Liaison Service).  

Your views are very important to us and we would like to hear where you think improvements are needed or where things have gone so well that you would like to share your thanks or gratitude with the staff involved.  When things have not gone so well then you can be sure that we want to hear from you, so please get in touch with PALS.

PALS is a support service set up within Queen Alexandra Hospital to allow patients and visitors to share their experience and be given advice or support needed to help resolve any problems quickly. 

PALS can liaise with the staff at the Service / Department / Ward involved on your behalf if you feel that you need some support in resolving problems or finding answers about your care or that of a family member or close friend.

The Trust’s Senior Executive Team regularly review the contacts that PALS receive so they can see where there are any recurring problems and make any improvements needed to try to make sure that everyone has a positive experience.

We are committed to providing our patients and visitors with services of the highest standard and, although we work hard to achieve these standards of service and care, at all times things can sometimes go wrong. Should this happen we want to know and we will do all that we can to put it right and make sure that the same thing doesn’t happen again, to you or someone else.
 
All comments and complaints are taken very seriously and we try very hard to learn from what you tell us.  There are several ways to contact PALS:

 

  • Telephone: (Free phone) 0800 917 6039 or 023 9228 6309
  • E-mail: PHT.PALS@porthosp.nhs.uk
  • Write to us:  PALS, Portsmouth Hospitals University NHS Trust, Queen Alexandra Hospital, Southwick Hill Road, Cosham, Portsmouth PO6 3LY

 

Out of Hours: There is an answer phone service at the PALS office, please leave a message and a member of the Team will get back to you as soon as possible. In an emergency, or when the Office is closed please ask a member of staff or contact the hospital switchboard (023 9228 6000) and ask for the 'Duty Manager'.  Whatever your concerns, please be assured that high standards of care will be provided at all times.

Click here to read our complaints policy.

Patient Rights

As a patient at Portsmouth Hospitals University NHS Trust,  you have certain rights and protections guaranteed by UK law.  These exist to help ensure the quality and safety of your hospital care.

To find out more information on what rights you as a patient have click on the link below.

Freedom of information

 

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Get in touch

Queen Alexandra Hospital,
Cosham,
Portsmouth,
PO6 3LY

  • 023 9228 6000

© 2024, Portsmouth Hospitals University NHS Trust