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Visiting suspended at Queen Alexandra Hospital (QA)

 

A stay in hospital can be a daunting time for anyone whether it is for a short or long time. But having someone with you can help you recover and make you feel more at ease.

Keeping in contact with friends and family is important to patients. It is recognised that a balance is needed between maintaining that contact and allowing for rest and recuperation. In response to feedback from patients, families and carers wards and departments have local guidelines about visiting times so please do check before visiting. 

Visiting suspended at Queen Alexandra Hospital (QA)

 

At Portsmouth Hospitals NHS Trust, we are proud to provide expert, compassionate care.

We are here for our local population of about 675,000 residents across Portsmouth and south east Hampshire and care for many people beyond, including providing some tertiary services to a catchment area of more than 2m people.

During your stay in hospital you will meet a number of different members of staff.  All members of staff wear name badges, but if you are not sure who someone is or what they do, please feel free to ask them to introduce themselves and explain what they do. 

If you have any questions about your treatment, please ask a doctor or a nurse.

There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.

Have Your Say

Last updated: 03 April 2020

If you've had experience of using our services and would like to make a comment then please contact PALS (Patient Advice and Liaison Service).  

Your views are very important to us and we would like to hear where you think improvements are needed or where things have gone so well that you would like to share your thanks or gratitude with the staff involved.  When things have not gone so well then you can be sure that we want to hear from you, so please get in touch with PALS.

PALS is a support service set up within Queen Alexandra Hospital to allow patients and visitors to share their experience and be given advice or support needed to help resolve any problems quickly. 

PALS can liaise with the staff at the Service / Department / Ward involved on your behalf if you feel that you need some support in resolving problems or finding answers about your care or that of a family member or close friend.

The Trust’s Senior Executive Team regularly review the contacts that PALS receive so they can see where there are any recurring problems and make any improvements needed to try to make sure that everyone has a positive experience.

We are committed to providing our patients and visitors with services of the highest standard and, although we work hard to achieve these standards of service and care, at all times things can sometimes go wrong. Should this happen we want to know and we will do all that we can to put it right and make sure that the same thing doesn’t happen again, to you or someone else.
 
All comments and complaints are taken very seriously and we try very hard to learn from what you tell us.  There are several ways to contact PALS. 

 

Telephone: (Free phone) 0800 917 6039 or 023 9228 6309

 

E-mail: PHT.PALS@porthosp.nhs.uk and PHT.PALS2@porthosp.nhs.uk

 

 

Write to us at:  PALS, Portsmouth Hospitals NHS Trust, Queen Alexandra Hospital, Southwick Hill Road, Cosham, Portsmouth PO6 3LY

 

Out of Hours: There is an answer phone service at the PALS office, please leave a message and a member of the Team will get back to you as soon as possible. In an emergency, or when the Office is closed please ask a member of staff or contact the hospital switchboard (023 9228 6000) and ask for the 'Duty Manager'.  Whatever your concerns, please be assured that high standards of care will be provided at all times.

 

 
 

Patient Rights

As a patient at Portsmouth Hospitals NHS Trust,  you have certain rights and protections guaranteed by UK law.  These exist to help ensure the quality and safety of your hospital care.

To find out more information on what rights you as a patient have click on the links below.

Freedom of information

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Queen Alexandra Hospital,
Cosham,
Portsmouth,
PO6 3L

© 2020, Portsmouth Hospitals NHS Trust