We know how important it is for patients and families to be able to see visitors. Please help us keep our patients and staff as safe as possible by checking the guidance below before you visiting.
We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication. Our ward staff are keeping in touch with patients’ next of kin directly and our Voluntary Services team can help pass on personal messages from family and friends.
After suspending visiting earlier in the year, we are now able to offer limited visiting to some wards at the discretion of the nurse in-charge.”
We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication. Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.
The Queen Alexandra Hospital is located just on the hill slopes of Portsdown Hill overlooking Portsmouth. It is conveniently situated for both the M27 and A3M.
Family members and carers play an important role in supporting patients during an episode of ill health. We are committed to the active involvement of family members, friends and carers during a hospital stay. Family members and carers play an important role in supporting patients during an episode of ill health.
More information on visiting hospital for an appointment.
If you've had experience of using our services and would like to make a comment then please contact the Patient Advice and Liaison Service (PALS). Your views are very important to us and we would like to hear where you think improvements are needed or where things have gone so well that you would like to share your thanks or gratitude with the staff involved. When things have not gone so well then you can be sure that we want to hear from you, so please get in touch with PALS.
Our Strategy – Working Together, Improving Together
Our strategy sets out our vision, values, strategic aims and most importantly, how we will deliver against these ambitions for our patients, communities, and people in the future.
It is not just a document, it is for and about everyone at PHU, building on what we have achieved with a renewed focus on continuous improvement and the need to continue to work together and improve together to achieve our goals.
A full copy of the strategy can be downloaded here.
For more information, please visit our strategy webpage.
There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.
We welcome and value your feedback and use the views you share with us in a number of ways to learn and make improvements as well as sharing best practice. Feedback can be provided in a number of ways.
Last updated: 28 October 2019
For the NHS to deliver safe and high quality services, listening to patients is of vital importance. One of the ways we achieve this is through the nationwide Friends and Family Test (FFT), which was implemented in all NHS hospitals in 2013. Results are published each month on the NHS choices and NHS England websites and links to these are listed in the related content section. It allows you to have your say, to make an improvement in the way our services are provided.
Results can be found on the NHS England website. Click here to be taken there automatically
It consists of a simple question asking "How likely are you to recommend our ward/department to friends and family if they needed similar treatment or care?", with graded options from Extremely likely to Extremely unlikely. You will be given a paper survey on discharge, or you may be sent a text message or automated voice message from our provider Healthcare Communications. Please let our staff know if you would prefer not to receive a survey.
This simple question provides patients with an opportunity to provide us with feedback about their recent hospital experience. A written comment can be added which helps us really understand what matters most during a hospital stay or visit. The results are published monthly on NHS Choices letting people know how we are doing. For a link to this website please see the related content section at the bottom of this page.
We use the feedback to identify and act on areas of care which need improving and also to share where things are being done really well.
The Friends and Family Test is just one way in which the voice of the patient is improving the services we offer. For more information on the Friends and Family Test, click the link in the related content section at the bottom of this page.
The direct live feed below is from the "iWantGreatCare" website, showing the most recent reviews for Queen Alexandra Hospital. Click on one comment to take you to the full comment list which is visible on their website. Please be patient as it may take a moment to load.
*All reviews that are published on the PHT friends and family pages are done so with the permission of the patients completing them.