Temporary visiting restrictions due to COVID-19

We recently made the difficult decision to suspend visiting to our hospital until further notice except in the below exceptional circumstances, to help reduce the spread of COVID-19.

Read more information about restrictions…


Messages for loved ones and keeping in touch

We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication.  Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.

Read more information about messages for loved ones…

Temporary visiting restrictions due to COVID-19

We recently made the difficult decision to suspend visiting to our hospital until further notice except in the below exceptional circumstances, to help reduce the spread of COVID-19.

Read more information about restrictions…


Messages for loved ones and keeping in touch

We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication.  Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.

Read more information about messages for loved ones…

During your stay in hospital you will meet a number of different members of staff.  All members of staff wear name badges, but if you are not sure who someone is or what they do, please feel free to ask them to introduce themselves and explain what they do. 

If you have any questions about your treatment, please ask a doctor or a nurse.

There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.

Friends and Family Test

Last updated: 28 October 2019

For the NHS to deliver safe and high quality services, listening to patients is of vital importance. One of the ways we achieve this is through the nationwide Friends and Family Test (FFT), which was implemented in all NHS hospitals in 2013. Results are published each month on the NHS choices and NHS England websites and links to these are listed in the related content section. It allows you to have your say, to make an improvement in the way our services are provided.

Results

Results can be found on the NHS England website. Click here to be taken there automatically

What does the test involve?

It consists of a simple question asking "How likely are you to recommend our ward/department to friends and family if they needed similar treatment or care?", with graded options from Extremely likely to Extremely unlikely. You will be given a paper survey on discharge, or you may be sent a text message or automated voice message from our provider Healthcare Communications. Please let our staff know if you would prefer not to receive a survey.

This simple question provides patients with an opportunity to provide us with feedback about their recent hospital experience. A written comment can be added which helps us really understand what matters most during a hospital stay or visit. The results are published monthly on NHS Choices letting people know how we are doing. For a link to this website please see the related content section at the bottom of this page.

We use the feedback to identify and act on areas of care which need improving and also to share where things are being done really well.

The Friends and Family Test is just one way in which the voice of the patient is improving the services we offer. For more information on the Friends and Family Test, click the link in the related content section at the bottom of this page.

Live reviews

The direct live feed below is from the "iWantGreatCare" website, showing the most recent reviews for Queen Alexandra Hospital. Click on one comment to take you to the full comment list which is visible on their website. Please be patient as it may take a moment to load.

 

*All reviews that are published on the PHT friends and family pages are done so with the permission of the patients completing them.

Back to top
Working together to drive excellence in care for our patients and communities Page feedback Tell us what you think

Get in touch

Queen Alexandra Hospital,
Cosham,
Portsmouth,
PO6 3LY

© 2020, Portsmouth Hospitals NHS Trust