After suspending visiting earlier in the year, we are now able to offer limited visiting to some wards at the discretion of the nurse in-charge.”
Read more on visiting times...
We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication. Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.
After suspending visiting earlier in the year, we are now able to offer limited visiting to some wards at the discretion of the nurse in-charge.”
Read more on visiting times...
We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication. Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.
The Queen Alexandra Hospital is located just on the hill slopes of Portsdown Hill overlooking Portsmouth. It is conveniently situated for both the M27 and A3M.
Family members and carers play an important role in supporting patients during an episode of ill health. We are committed to the active involvement of family members, friends and carers during a hospital stay. Family members and carers play an important role in supporting patients during an episode of ill health.
More information on visiting hospital for an appointment.
If you've had experience of using our services and would like to make a comment then please contact the Patient Advice and Liaison Service (PALS). Your views are very important to us and we would like to hear where you think improvements are needed or where things have gone so well that you would like to share your thanks or gratitude with the staff involved. When things have not gone so well then you can be sure that we want to hear from you, so please get in touch with PALS.
During your stay in hospital you will meet a number of different members of staff. All members of staff wear name badges, but if you are not sure who someone is or what they do, please feel free to ask them to introduce themselves and explain what they do.
If you have any questions about your treatment, please ask a doctor or a nurse.
There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.
We welcome and value your feedback and use the views you share with us in a number of ways to learn and make improvements as well as sharing best practice. Feedback can be provided in a number of ways.
Last updated: 03 August 2022
To improve our consent process and so that the Trust meets the National standards for obtaining patient’s consent as well as supporting patient decision making about their treatment, a number of specialties at Portsmouth Hospitals University NHS Trust (PHU) are using a new digital consent application by Concentric Health.
The Trust expects the following benefits implementing this:
Concentric Health are a UK based company with headquarters in Cardiff, Wales.
Concentric Health Ltd.
Registration number: 10733991.
Address: Tramshed Tech, Pendyris Street, Cardiff, CF11 6BH
You can find out more information on the Concentric website.
Data is entered into the Concentric digital consent application by a doctor or other appropriately qualified Healthcare Professional to share information with patients about proposed treatments or procedures. They modify the consent information to meet the needs of the individual patient and then either share it with the patient immediately or send it to them to via e-mail or SMS to review later.
After reviewing the information provided, the patient can document their consent to the proposed treatment or ask their Healthcare professional for further information.
You may receive genuine communication from your clinician via Concentric, either as an email from the email address notifications@concentric.health, or as an SMS from a mobile contact named ‘Concentric’
Concentric Health uses Google Cloud Platform (GCP) for all hosting and data processing, within a data centre in the UK. GCP is compliant with all healthcare information governance requirements.
Once the consent episode is completed, a pdf version of the consent form is automatically transferred into the Trust’s electronic patient record systems.
All data is protected following industry best practice with regard to access controls and encryption.
The Trust manages clinician’s access and password strengths rules are enforced. Patients are sent an email with a unique link and enter their date of birth in order to verify their identity.
All data is stored using leading encryption methods and is transferred securely.
GDPR defines different types of data (See this link).
Concentric uses ‘Personal data’ which is data that can be used to directly identify someone and ‘Special category data’ which is sensitive data that usually requires more protection.
The following personal data is processed: title, given name, family name, date of birth, gender, patient identification number (e.g. NHS number), mobile phone number and email address. This data is required for clinical safety purposes, as (with the exception of email address) it needs to be displayed on-screen during all clinical interactions. It is best practice to share consent information with patients, and therefore an email address and mobile phone number is stored to allow communication of the consent process.
The following special category data, i.e. data relating to health, is also processed: name of treatment, indication and purpose of treatment, alternatives and risks discussed, and name and job title of clinicians who have been involved in providing care. This information is required as it is documented on the consent form.
Under the General Data Protection Regulation (GDPR), organisations can only process personal data if there is a lawful basis for doing so. Where Concentric is used, Portsmouth Hospitals University NHS Trust is the data controller, and Concentric Health is the data processor for the Trust.
The legal basis for processing is that of ‘direct care’. Healthcare organisations have a requirement to receive and record procedural consent as part of providing care. The contract between the healthcare organisation and Concentric Health to deliver a digital consent platform provides Concentric Health’s ‘direct care’ legal basis for processing.
The data will only ever be used by PHU to manage the consent process as part of your treatment. It will not be used for any other purposes, such as research or population health management, unless we contact you and specifically ask for permission to do so.
