We know how important it is for patients and families to be able to see visitors. Please help us keep our patients and staff as safe as possible by checking the guidance below before you visiting.
We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication. Our ward staff are keeping in touch with patients’ next of kin directly and our Voluntary Services team can help pass on personal messages from family and friends.
After suspending visiting earlier in the year, we are now able to offer limited visiting to some wards at the discretion of the nurse in-charge.”
We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication. Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.
The Queen Alexandra Hospital is located just on the hill slopes of Portsdown Hill overlooking Portsmouth. It is conveniently situated for both the M27 and A3M.
Family members and carers play an important role in supporting patients during an episode of ill health. We are committed to the active involvement of family members, friends and carers during a hospital stay. Family members and carers play an important role in supporting patients during an episode of ill health.
More information on visiting hospital for an appointment.
If you've had experience of using our services and would like to make a comment then please contact the Patient Advice and Liaison Service (PALS). Your views are very important to us and we would like to hear where you think improvements are needed or where things have gone so well that you would like to share your thanks or gratitude with the staff involved. When things have not gone so well then you can be sure that we want to hear from you, so please get in touch with PALS.
Our Strategy – Working Together, Improving Together
Our strategy sets out our vision, values, strategic aims and most importantly, how we will deliver against these ambitions for our patients, communities, and people in the future.
It is not just a document, it is for and about everyone at PHU, building on what we have achieved with a renewed focus on continuous improvement and the need to continue to work together and improve together to achieve our goals.
A full copy of the strategy can be downloaded here.
For more information, please visit our strategy webpage.
There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.
We welcome and value your feedback and use the views you share with us in a number of ways to learn and make improvements as well as sharing best practice. Feedback can be provided in a number of ways.
Last updated: 21 October 2020
The Bereavement Service provides a medical certificate of cause of death when a death has occurred at Queen Alexandra Hospital. This certificate is needed for a death to be legally registered. The team offer information and guidance to the bereaved on the registration of a death. It is recognised that it is a very difficult time and the team has extensive experience of working with families and carers, allowing support to be based on their individual needs.
Families will also be contacted, by telephone, by a Medical Examiner or Medical Examiner Officer to discuss the deceased care, to answer any clinical questions that the next of kin may have, and raise any other concerns.
Support is provided by a Bereavement Officer who will discuss the content of the documents you will receive and what to expect next. During this time of Government restrictions this support will be offered over the telephone. This will include the type of questions they may be asked when registering the death at the local register office. If the deceased patient had any clothing or valuables, these will be given to the bereaved for which a signature and a form of your personal identification is required, and will take place in the main entrance atrium.
Death certificates are subsequently issued by the Register Office. The bereavement office will send the certificate electronically to the registry office who will then contact you to register the death over the telephone. The telephone number for Portsmouth Registry office is 023 9275 6597.
As per Government Legislation, this service is provided over the telephone only. There are a number of documents that must be completed before the provision of a certificate and this typically takes three - five days. Contact should be made directly with the Bereavement Office on 023 9228 6175.
The Bereavement Service is open from 8am to 4pm, Monday to Friday. The office is closed at weekends and during Bank and national holidays.
Our Bereavement office is on A Level, next to the Chapel (See No. 4 on the map). In main reception, staff and volunteers are available to provide further directions if necessary.
023 9228 6175
Death certificates are issued by the register office. For contact details see below.
023 9275 6597
More than 10,000 people in the UK currently need a transplant. Of these, 1000 each year - that's three a day - will die because there are not enough organs available.
Please help to turn people’s good intentions about organ donation into action by registering on the NHS Organ Donor Register
Organ donation is the process of a person donating their organs for transplant. These are given to someone with damaged organs that need to be replaced. An organ transplant may save a person's life, or significantly improve their health and quality of life.
Between April 1 2011 and March 31 2012, 3,960 organ transplants were carried out in the UK thanks to the generosity of 2,143 donors. Unfortunately the amount of people that require an organ transplant is significantly higher than the amount of potential suitable donors. This means we must identify and offer all potential donors the opportunity to donate organs.
There are three different ways of donating an organ. These are known as:
Most people waiting for a donated organ need to have a kidney, heart, lung or liver transplant. One deceased donor may be able to help several people because a single deceased donor can donate a number of organs, including:
Tissues that can also be donated include:
All donors have the choice of which organs and tissues they wish to donate.
At Queen Alexandra Hospital, we offer kidney transplant services and renal dialysis services for patients with end stage kidney failure. About 300 people per year die whilst on the kidney transplant list. The remainder are awaiting other organs. Or In the UK over a 1000 people a year die waiting for an organ transplant. About 300 of those people are on the kidney transplant list
Queen Alexandra Hospital accounted for 2.6 % of all kidney transplant operations carried out across the UK and performed 78 kidney transplants in 2012-13. We also performed the highest number of altruistic kidney donations (someone giving a kidney to a complete stranger) in the UK at our hospital for 2012.
The NHS Organ Donor Register is a confidential national database that holds the details of more than 19 million people who want to donate their organs when they die.
By adding your name to the NHS Organ Donor Register, everyone will be aware of your wishes, making it easier for them to agree to your donation. You can join the register in a number of ways, including:
By completing an online form here
By calling the NHS Donor Line on 0300 123 23 23 (lines are open 24 hours a day all year round. Calls are charged at your contracted rate for local calls)
By texting SAVE to 62323
Most deceased organ donations are from brain stem dead donors. This means the patient (and potential donor) has been confirmed brain stem dead following a severe brain injury. The circulation is supported by artificial ventilation until the donated organs have been retrieved. Organs transplanted from brain stem dead donations have a high success rate usually working immediately. Tissues other than organs can also be donated from these donors.
Organs and tissue can also be donated after circulatory death. In the UK, almost all donors of this type are people who are in intensive care units following severe brain injuries, but who are not brain stem dead. The very significant brain injury sustained means they have no prospect of a meaningful, independent quality of life, will almost certainly die in any case.
In these cases, the organs must be retrieved within a few minutes of the heart stopping to prevent them being damaged by a lack of oxygenated blood. Organs transplanted from circulatory dead donations also have a high success rate but usually do not work immediately with the transplant recipients often needing on going support for a few days.
A live organ donation usually involves a family member or friend donating an organ to someone they know well. Examples of “directed” live donations would be a parent to a child, husband to wife and between work colleagues/friends.
Following changes in the law in 2006, it is now possible to be an altruistic or “non-directed” live donor. These live donors are unknown to the recipient but become donors as an act of personal generosity to help someone less well than themselves. There have been more than two hundred altruistic donors in the UK between June 2007 and June 2013.
Over 1000 live kidney donations are performed in the UK every year. The majority are donated to friends and family. This is only possible due to the generosity of healthy individuals and the use of modern surgical and anaesthetic techniques which ensure the donation is as safe as possible and recovery is rapid. A healthy person can lead a completely normal life with only one working kidney.