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Visiting suspended at Queen Alexandra Hospital (QA)


A stay in hospital can be a daunting time for anyone whether it is for a short or long time. But having someone with you can help you recover and make you feel more at ease.

Keeping in contact with friends and family is important to patients. It is recognised that a balance is needed between maintaining that contact and allowing for rest and recuperation. In response to feedback from patients, families and carers wards and departments have local guidelines about visiting times so please do check before visiting. 

Visiting suspended at Queen Alexandra Hospital (QA)


At Portsmouth Hospitals NHS Trust, we are proud to provide expert, compassionate care.

We are here for our local population of about 675,000 residents across Portsmouth and south east Hampshire and care for many people beyond, including providing some tertiary services to a catchment area of more than 2m people.

During your stay in hospital you will meet a number of different members of staff.  All members of staff wear name badges, but if you are not sure who someone is or what they do, please feel free to ask them to introduce themselves and explain what they do. 

If you have any questions about your treatment, please ask a doctor or a nurse.

There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.

Bereavement Services

Last updated: 03 November 2019

The Bereavement Service provides a medical certificate of cause of death when a death has occurred at Queen Alexandra Hospital. This certificate is needed for a death to be legally registered. The team offer information and guidance to the bereaved on the registration of a death. It is recognised that it is a very difficult time and the team has extensive experience of working with families and carers, allowing support to be based on their individual needs.

Support is provided by a Bereavement Officer who will discuss the content of the documents you will receive and what to expect next. This will include the type of questions they may be asked when registering the death at the local register office. If the deceased patient had any clothing or valuables, these will be given to the bereaved for which a signature and a form of your personal identification is required.

Death certificates are subsequently issued by the Register Office. You will be asked to present the medical certificate of cause of death and personal identification. The telephone number for this service is 023 9275 6597.

Making an appointment with the Bereavement Services

The service is provided by appointment only. There are a number of documents that must be completed before the provision of a certificate and this typically takes three - five days. Appointments should be made directly with the Bereavement Office on 023 9228 6175.

Services to the Emergency Department

Our services to this department are limited due to the circumstances being quite sudden. A leaflet will be given to the bereaved by the nursing staff to explain what will happen next in this situation and the Coroner will determine whether a certificate can be issued or not. If a certificate can be issued, then you will be able to telephone the Bereavement Office the next working day.

How to find us

A level map

The Bereavement Service is open from 9am to 4pm, Monday to Friday. The office is closed at weekends and during Bank and national holidays.

Our Bereavement office is on A Level, next to the Chapel (See No. 4 on the map). In main reception, staff and volunteers are available to provide further directions if necessary.


Contact Information

023 9228 6175

Opening Hours

Monday 10am 4pm
Tuesday 10am 4pm
Wednesday 10am 4pm
Thursday 10am 4pm
Friday 10am 4pm
Saturday Closed 
Sunday Closed 
We will also be closed during Bank and National holidays


Register Office

Death certificates are issued by the register office. For contact details see below.

023 9275 6597


Would you take an organ if you needed one? Nearly everyone would. But only 31% of us have joined the Organ Donor Register.

More than 10,000 people in the UK currently need a transplant. Of these, 1000 each year - that's three a day - will die because there are not enough organs available.

Please help to turn people’s good intentions about organ donation into action by registering on the NHS Organ Donor Register

What is organ donation?

Organ donation is the process of a person donating their organs for transplant. These are given to someone with damaged organs that need to be replaced. An organ transplant may save a person's life, or significantly improve their health and quality of life.

Between April 1 2011 and March 31 2012, 3,960 organ transplants were carried out in the UK thanks to the generosity of 2,143 donors.  Unfortunately the amount of people that require an organ transplant is significantly higher than the amount of potential suitable donors. This means we must identify and offer all potential donors the opportunity to donate organs.

Types of donations

There are three different ways of donating an organ. These are known as:

  • Donation after brain stem death  (deceased donation)
  • Donation after circulatory death  (deceased donation)
  • Live organ donation

Most people waiting for a donated organ need to have a kidney, heart, lung or liver transplant. One deceased donor may be able to help several people because a single deceased donor can donate a number of organs, including:

  • Kidneys
  • Liver
  • Heart
  • Lungs
  • Small bowel
  • Pancreas

Tissues that can also be donated include:

  • The cornea (the transparent layer at the front of the eye)
  • Bone
  • Skin
  • Heart valves
  • Tendons
  • Cartilage

All donors have the choice of which organs and tissues they wish to donate.

At Queen Alexandra Hospital, we offer kidney transplant services and renal dialysis services for patients with end stage kidney failure. About 300 people per year die whilst on the kidney transplant list. The remainder are awaiting other organs.  Or In the UK over a 1000 people a year die waiting for an organ transplant. About 300 of those people are on the kidney transplant list

Queen Alexandra Hospital accounted for 2.6 % of all kidney transplant operations carried out across the UK and performed 78 kidney transplants in 2012-13. We also performed the highest number of altruistic kidney donations (someone giving a kidney to a complete stranger) in the UK at our hospital for 2012.

How do I donate?

The NHS Organ Donor Register is a confidential national database that holds the details of more than 19 million people who want to donate their organs when they die. 

By adding your name to the NHS Organ Donor Register, everyone will be aware of your wishes, making it easier for them to agree to your donation. You can join the register in a number of ways, including: 

By completing an online form here

By calling the NHS Donor Line on 0300 123 23 23 (lines are open 24 hours a day all year round. Calls are charged at your contracted rate for local calls) 

By texting SAVE to 62323 

Donation after brain stem death 

Most deceased organ donations are from brain stem dead donors. This means the patient (and potential donor) has been confirmed brain stem dead following a severe brain injury. The circulation is supported by artificial ventilation until the donated organs have been retrieved. Organs transplanted from brain stem dead donations have a high success rate usually working immediately. Tissues other than organs can also be donated from these donors. 

Donation after cardiac death 

Organs and tissue can also be donated after circulatory death. In the UK, almost all donors of this type are people who are in intensive care units following severe brain injuries, but who are not brain stem dead. The very significant brain injury sustained means they have no prospect of a meaningful, independent quality of life, will almost certainly die in any case.

In these cases, the organs must be retrieved within a few minutes of the heart stopping to prevent them being damaged by a lack of oxygenated blood. Organs transplanted from circulatory dead donations also have a high success rate but usually do not work immediately with the transplant recipients often needing on going support for a few days.

Live organ donation

A live organ donation usually involves a family member or friend donating an organ to someone they know well. Examples of “directed” live donations would be a parent to a child, husband to wife and between work colleagues/friends. 

Following changes in the law in 2006, it is now possible to be an altruistic or “non-directed” live donor. These live donors are unknown to the recipient but become donors as an act of personal generosity to help someone less well than themselves. There have been more than two hundred altruistic donors in the UK between June 2007 and June 2013. 

Over 1000 live kidney donations are performed in the UK every year. The majority are donated to friends and family. This is only possible due to the generosity of healthy individuals and the use of modern surgical and anaesthetic techniques which ensure the donation is as safe as possible and recovery is rapid. A healthy person can lead a completely normal life with only one working kidney. 

How to become a Donor.

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