A stay in hospital can be a daunting time for anyone whether it is for a short or long time. But having someone with you can help you recover and make you feel more at ease.
Keeping in contact with friends and family is important to patients. It is recognised that a balance is needed between maintaining that contact and allowing for rest and recuperation. In response to feedback from patients, families and carers wards and departments have local guidelines about visiting times so please do check before visiting.
At Portsmouth Hospitals NHS Trust, we are proud to provide expert, compassionate care.
We are here for our local population of about 675,000 residents across Portsmouth and south east Hampshire and care for many people beyond, including providing some tertiary services to a catchment area of more than 2m people.
The Queen Alexandra Hospital is located just on the hill slopes of Portsdown Hill overlooking Portsmouth. It is conveniently situated for both the M27 and A3M.
Family members and carers play an important role in supporting patients during an episode of ill health. We are committed to the active involvement of family members, friends and carers during a hospital stay. Family members and carers play an important role in supporting patients during an episode of ill health.
More information on visiting hospital for an appointment.
If you've had experience of using our services and would like to make a comment then please contact the Patient Advice and Liaison Service (PALS). Your views are very important to us and we would like to hear where you think improvements are needed or where things have gone so well that you would like to share your thanks or gratitude with the staff involved. When things have not gone so well then you can be sure that we want to hear from you, so please get in touch with PALS.
During your stay in hospital you will meet a number of different members of staff. All members of staff wear name badges, but if you are not sure who someone is or what they do, please feel free to ask them to introduce themselves and explain what they do.
If you have any questions about your treatment, please ask a doctor or a nurse.
There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.
We welcome and value your feedback and use the views you share with us in a number of ways to learn and make improvements as well as sharing best practice. Feedback can be provided in a number of ways.
Last updated: 13 January 2020
Preparing for your appointment
Before your outpatient appointment there are a few items we suggest you bring with you:
When you arrive at the hospital
After my appointment
When you arrive at the clinic/department
If you need to have a follow up appointment, we will arrange this with you before you leave.
If the doctor tells you, you do not need to come back to outpatients or you will be admitted as an inpatient please tells the receptionist who will make a note on your records.
Where do I get my prescription?
If you are prescribed new or different medication, your doctor will either write and inform your GP or give you a prescription to take to the hospital pharmacy.
The pharmacy at the Queen Alexandra Hospital is open at the following times:
Wednesday: 9.15am- 5.15pm
Saturday: 9.00am – 4.00pm
Sunday: 9.00am – 4.00pm
Out of hours pharmacies
If any medications or prescriptions are needed outside of these times there are pharmacies with late opening hours. The following chemists will operate a late duty between 6pm and 7pm unless stated:
Bursledon: Instore pharmacy, Tesco (9am to 9pm)
Chichester: Sainsbury's Westhampnett Road (10am to 10pm), Boots East Street (8.30am to 5.50pm)
Clanfield: Rowlands White Dirt Lane (till 6.30pm)
Drayton: Rowlands Havant Road
Emsworth: Lloyds West Street
Fareham: Superdrug Thackeray Square (till 5.30pm), Lloyds Highland Road (till 6.30pm), Sainsbury's Wallington Way Broadcut (till 11pm) Tesco Quay Street (Monday 8am to 10.30pm, Tuesday - Friday 6.30am to 10.30pm)
Farlington: Sainsbury's Fitzherbert Road (8am to 10pm)
Havant: Asda (7am to 11pm), Boots Solent Road (8am to midnight), Tesco Solent Road (Monday 8am to 10.30pm, Tuesday - Friday 6.30am to 10.30pm)
Gosport: Morrisons Walpole Road (till 8pm), Day Lewis Pharmacy Jacantha Court Mumby Road (8am to 11pm)
Hayling Island: Lloyds Elm Grove (till 6.30pm)
Hedge End: Sainsbury's (8am to 10pm)
Horndean: Morrisons Lakesmere Road (till 9pm)
Leigh Park: Rowlands Middle Park Way (till 6.30pm)
Locks Heath: HJ Everett Locks Heath District Centre
Petersfield: Boots Swan Street (until midnight)
Portchester: Lloyds Westlands Grove (till 6.30pm) Rowlands West Street
Portsmouth: Goldchem Albert Road Southsea (till 6.30pm) B Laly Kingston Road; Rowlands Fratton Road (8.30am to 8pm) Boots Commercial Road (till 6pm) R J Berry Sultant Road (till 6.30pm) Asda Pharmacy Bridge Centre Fratton (7am to 11pm)
Waterlooville: Alliance Pharmacy; Waitrose Dukes Walk Stakes Hill Road; Rowlands Milton Road (till 6.30pm)