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A stay in hospital can be a daunting time for anyone whether it is for a short or long time. But having someone with you can help you recover and make you feel more at ease.

Keeping in contact with friends and family is important to patients. It is recognised that a balance is needed between maintaining that contact and allowing for rest and recuperation. In response to feedback from patients, families and carers wards and departments have local guidelines about visiting times so please do check before visiting.

At Portsmouth Hospitals NHS Trust, we are proud to provide expert, compassionate care.

We are here for our local population of about 675,000 residents across Portsmouth and south east Hampshire and care for many people beyond, including providing some tertiary services to a catchment area of more than 2m people.

During your stay in hospital you will meet a number of different members of staff.  All members of staff wear name badges, but if you are not sure who someone is or what they do, please feel free to ask them to introduce themselves and explain what they do. 

If you have any questions about your treatment, please ask a doctor or a nurse.

There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.

Your outpatient appointment

Last updated: 22 January 2020

Your outpatient appointment

Preparing for your appointment

Before your outpatient appointment there are a few items we suggest you bring with you:

  • Your appointment letter or appointment card
  • Information about you; including your address, your GP’s address and for children, their school address.
  • Medicines and allergy treatments; the names of the medication, what you’re taking it for and how often you take it.

When you arrive at the hospital

  • Your appointment letter or appointment card should tell you where to go when you arrive.
  • If not, please ask at the hospital reception located on either A level or C level to find out where you should go. We also have a number of volunteer helpers who will be happy to help you.
  • Please use the Self-Service Kiosks located throughout the hospital to register that you have arrived at the hospital.  The kiosks will print a ticket which will provide you with a queue number. 
  • Please arrive 10 minutes before your appointment. Every missed appointment costs the NHS £160. On arrival, please speak to the clinic receptionist, who will explain what you need to do next.
  • Portsmouth Hospitals NHS Trust works in close partnership with local universities to train our health professionals of the future. This means that sometimes a student nurse, doctor or therapist, may be present during your care or treatment. If you have any concerns about this, please speak to the ward or department team.

After my appointment

If you need to have a follow up appointment, we will arrange this with you before you leave.

If the doctor tells you, you do not need to come back to outpatients or you will be admitted as an inpatient please tells the receptionist who will make a note on your records.  

Where do I get my prescription?

If you are prescribed new or different medication, your doctor will either write and inform your GP or give you a prescription to take to the hospital pharmacy.

The pharmacy at the Queen Alexandra Hospital is open at the following times:

Monday: 8.30am-5.15pm

Tuesday: 8.30am-5.15pm

Wednesday: 9.15am- 5.15pm

Thursday: 8.30am-5.15pm

Friday: 8.30am-5.15pm

Saturday: 9.00am – 4.00pm

Sunday: 9.00am – 4.00pm

Out of hours pharmacies

If any medications or prescriptions are needed outside of these times there are pharmacies with late opening hours. The following chemists will operate a late duty between 6pm and 7pm unless stated:

Bursledon: Instore pharmacy, Tesco (9am to 9pm)

Chichester: Sainsbury's Westhampnett Road (10am to 10pm), Boots East Street (8.30am to 5.50pm)

Clanfield: Rowlands White Dirt Lane (till 6.30pm)

Drayton: Rowlands Havant Road

Emsworth: Lloyds West Street

Fareham: Superdrug Thackeray Square (till 5.30pm), Lloyds Highland Road (till 6.30pm), Sainsbury's Wallington Way Broadcut (till 11pm) Tesco Quay Street (Monday 8am to 10.30pm, Tuesday - Friday 6.30am to 10.30pm)

Farlington: Sainsbury's Fitzherbert Road (8am to 10pm)

Havant: Asda (7am to 11pm), Boots Solent Road (8am to midnight), Tesco Solent Road (Monday 8am to 10.30pm, Tuesday - Friday 6.30am to 10.30pm)

Gosport: Morrisons Walpole Road (till 8pm), Day Lewis Pharmacy Jacantha Court Mumby Road (8am to 11pm)

Hayling Island: Lloyds Elm Grove (till 6.30pm)

Hedge End: Sainsbury's (8am to 10pm)

Horndean: Morrisons Lakesmere Road (till 9pm)

Leigh Park: Rowlands Middle Park Way (till 6.30pm)

Locks Heath: HJ Everett Locks Heath District Centre

Petersfield: Boots Swan Street (until midnight)

Portchester: Lloyds Westlands Grove (till 6.30pm) Rowlands West Street

Portsmouth: Goldchem Albert Road Southsea (till 6.30pm) B Laly Kingston Road; Rowlands Fratton Road (8.30am to 8pm) Boots Commercial Road (till 6pm) R J Berry Sultant Road (till 6.30pm) Asda Pharmacy Bridge Centre Fratton (7am to 11pm)

Waterlooville: Alliance Pharmacy; Waitrose Dukes Walk Stakes Hill Road; Rowlands Milton Road (till 6.30pm)

Changing or cancelling your appointment

       

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Queen Alexandra Hospital,
Cosham,
Portsmouth,
PO6 3L

© 2020, Portsmouth Hospitals NHS Trust