After suspending visiting earlier in the year, we are now able to offer limited visiting to some wards at the discretion of the nurse in-charge.”
We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication. Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.
The Queen Alexandra Hospital is located just on the hill slopes of Portsdown Hill overlooking Portsmouth. It is conveniently situated for both the M27 and A3M.
Family members and carers play an important role in supporting patients during an episode of ill health. We are committed to the active involvement of family members, friends and carers during a hospital stay. Family members and carers play an important role in supporting patients during an episode of ill health.
More information on visiting hospital for an appointment.
If you've had experience of using our services and would like to make a comment then please contact the Patient Advice and Liaison Service (PALS). Your views are very important to us and we would like to hear where you think improvements are needed or where things have gone so well that you would like to share your thanks or gratitude with the staff involved. When things have not gone so well then you can be sure that we want to hear from you, so please get in touch with PALS.
During your stay in hospital you will meet a number of different members of staff. All members of staff wear name badges, but if you are not sure who someone is or what they do, please feel free to ask them to introduce themselves and explain what they do.
If you have any questions about your treatment, please ask a doctor or a nurse.
There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.
We welcome and value your feedback and use the views you share with us in a number of ways to learn and make improvements as well as sharing best practice. Feedback can be provided in a number of ways.
Last updated: 01 October 2021
We know how important it is for you to keep connected with your loved ones when they are staying with us and that is why we have come up with a number of ways to stay in touch.
You can email a personal message to the Patient Advice Liaison Service (PALS) any time by emailing PHT.PALS2@porthosp.nhs.uk or you can call free phone 0800 917 6039. The team will either take down your message or you can leave a voice mail, but please make sure to leave the patient's name and the ward they are on.
Each working day, PALS will print and laminate the messages received so that these can be kept clean. You can also include photographs with your message. The laminated message will then be delivered to your loved one by a team of helpful volunteers.
If a patient would like to send a reply, our Family Liaison team will be able to arrange this for them.
We have a number of iPads on our wards so we can arrange for you to have an online chat with your loved one via Zoom or FaceTime, supported by one of our Family Liaison Officers (FLOs). You can find out more about this service by contacting PALS or asking the ward team. Alternatively, please email your video call request to FLOinbox@porthosp.nhs.uk
If you would like us to pass on essential items to your loved one then these can be brought to the drop-off station which is located just inside the Main Entrance of Queen Alexandra Hospital. At this drop-off point you will find some friendly volunteers who will tag and bag the belongings and then deliver these up to the ward.
The drop off and collection times are:
Monday to Friday: 4pm to 8pm
Weekends and bank holidays: 10am to 2pm
If a patient would like to send something home, for example a change of clothes to be washed, please speak to the ward staff to arrange for the items to be left at the drop-off station. These items can then be collected by you during the above times.
The volunteers from QA Hospital radio are also here to help you keep in touch with your loved ones.
You can request a song to play on the radio or record a personal message and send it across as an MP3 format. Personal messages are to be sent by 12pm, which will then be played on the radio between 6pm and 7pm.
To contact the team, please email email@example.com.
All patients have access to TV and radio units by their bedside, but more information can be obtained by contacting PALS or speaking to the ward team.
For the latest visiting information, click here.