Temporary visiting restrictions due to COVID-19

We recently made the difficult decision to suspend visiting to our hospital until further notice except in the below exceptional circumstances, to help reduce the spread of COVID-19.

Read more information about restrictions…


Messages for loved ones and keeping in touch

We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication.  Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.

Read more information about messages for loved ones…

Temporary visiting restrictions due to COVID-19

We recently made the difficult decision to suspend visiting to our hospital until further notice except in the below exceptional circumstances, to help reduce the spread of COVID-19.

Read more information about restrictions…


Messages for loved ones and keeping in touch

We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication.  Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.

Read more information about messages for loved ones…

During your stay in hospital you will meet a number of different members of staff.  All members of staff wear name badges, but if you are not sure who someone is or what they do, please feel free to ask them to introduce themselves and explain what they do. 

If you have any questions about your treatment, please ask a doctor or a nurse.

There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.

Messages to Loved Ones In Hospital

Last updated: 01 July 2020

A hospital stay can be difficult at anytime, but not being able to see your loved ones can make it even harder. After visiting was suspended at Queen Alexandra Hospital in all but exceptional circumstances to help limit the spread of COVID-19, we have come up with a number of ways to stay in touch.

 

Sending personal letters and photographs

While our ward teams are doing a wonderful job of keeping in touch with each patient’s next of kin, to ensure they are kept informed of their care, the Patient Advice Liaison Service (PALS) can also help to pass on any personal messages from family and friends at this difficult time.

How do I send a message to my relative or friend? You can email a personal message to the team any time by emailing PHT.PALS2@porthosp.nhs.uk  or you can call free phone 0800 917 6039. The team will either take down your message or you can leave a voice mail, but please make sure to leave the patient's name and the ward they are on.

What will happen to my message?  Each day PALS will print and laminate the messages received so that these can be kept clean. You can also include photographs with your message. A member of the PALS team or a Family Liaison Officer will then deliver the letter to the patient.

If a patient would like to send a reply, then our friendly Family Liaison Officers will do their best to let PALS know so that we can pass this on to you.

Online chats and video calls

We now have a number of iPads that have been delivered to the wards, so we can arrange for you to have an online chat with your loved one. You can find out more about this service by contacting PALS or asking the ward team.

 

Bag drop service

If you would like us to pass on essential items to your relative then these can be brought to the drop-off station which is located just inside the Main Entrance of Queen Alexandra Hospital. At this drop-off point you will find some friendly volunteers who will tag and bag the belongings and one of our Family Liaison Officers will take these up to the ward.

The drop off and collection times are:

  • Monday to Friday: 2pm to 8pm

  • Saturday to Sunday: 10am to 2pm

If a patient would like to send something home, for example a change of clothes to be washed, please speak to the ward staff to arrange for the items to be left at the drop-off station. These items can then be collected by you during the above times.

 

Messages on QA Hospital radio

The volunteers from QA Hospital radio are also here to help you keep in touch with your loved ones.

You can request a song to play on the radio or record a personal message and send it across as an MP3 format. Personal messages are to be sent by 12pm, which will then be played on the radio between 6pm and 7pm.

To contact the team, please email studio@qahospitalradio.com

All patients have access to TV and radio units by their bedside, but more information can be obtained by contacting PALS or speaking to the ward team.

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Queen Alexandra Hospital,
Cosham,
Portsmouth,
PO6 3LY

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