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Temporary visiting restrictions due to COVID-19

We recently made the difficult decision to suspend visiting to our hospital until further notice except in the below exceptional circumstances, to help reduce the spread of COVID-19.

Read more information about restrictions…


Messages for loved ones and keeping in touch

We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication.  Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.

Read more information about messages for loved ones…

Temporary visiting restrictions due to COVID-19

We recently made the difficult decision to suspend visiting to our hospital until further notice except in the below exceptional circumstances, to help reduce the spread of COVID-19.

Read more information about restrictions…


Messages for loved ones and keeping in touch

We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication.  Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.

Read more information about messages for loved ones…

During your stay in hospital you will meet a number of different members of staff.  All members of staff wear name badges, but if you are not sure who someone is or what they do, please feel free to ask them to introduce themselves and explain what they do. 

If you have any questions about your treatment, please ask a doctor or a nurse.

There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.

Messages to Loved Ones In Hospital

Last updated: 06 May 2020

We fully understand the impact that a long stay in hospital can have on families and the importance of maintaining strong communication.  Due to the recent outbreak of the coronavirus (Covid-19), the Trust had to make the difficult decision to severely restrict visitors to the hospital and we recognise the impact this will be having on everyone.

While the Ward Staff are doing a wonderful job of keeping in touch with each patient’s documented next of kin so that the family can have a medical update, PALS can also help to pass on any personal messages from family and friends at this difficult time.

How do I send a message to my relative or friend?   You can e-mail a personal message to us any time: PHT.PALS2@porthosp.nhs.uk 

or you can telephone and we will write down your message, or you can leave your message on our voice-mail (just make sure you give us the patient's name and which ward they are on if you know this)  Tel: Free phone 0800 917 6039. 

What will happen to my message?  Each day PALS will print and laminate the messages received so that these can be kept clean. You can also include photographs with your message if you want to e-mail this to us and either a member of PALS or a Family Liaison Officer will deliver the messages to the patients throughout the wards.

If any patients would like to send a reply to their loved ones then our friendly Family Liaison Officers will do their best to let PALS know so that we can pass this on to you.

We want to keep you in touch with your loved ones as much as possible at this difficult time and have introduced a number of different ways to help while visiting is restricted.

Online Chats

We now have a number of iPads so we can arrange for you to have an online chat with your loved one if you like (on the Zoom app).  You can find out more about this service by contacting PALS or asking the Ward Team for more information.

 

Drop Off and Collection Point - available each day between 10am and 7pm

If you would like us to pass on any essential items to your relative then these can be brought to the drop-off station which is located outside the Main Entrance of Queen Alexandra Hospital.  At this drop-off point you will find some friendly volunteers who will tag and bag the belongings and one of our Family Liaison Officers will take these up to the ward so that we can make sure that everyone stays safe.

If you are in touch with your relative then you can also arrange to pick something up from them that they would like to send home (change of clothing perhaps) and again this will be collected by a volunteer and brought to the drop-off station so that you can pick this up.

 

Messages on QA Hospital Radio

Family and friends can also send in messages for their loved ones in hospital and request a song to be dedicated to them.  If possible, your message should be sent by noon each day to studio@qahospitalradio.com

You can even record a personal message on your mobile phone or home computer and attach the file of the recorded message in an  e-mail which must be in an MP3 format.

All messages received will be broadcast on QA Hospital Radio between 6pm and 7pm (if possible on the same day as the message is sent).

Our patients have access to TV and radio units by their bedside, but more information can be obtained by contacting PALS or speaking to the Ward Team.

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Queen Alexandra Hospital,
Cosham,
Portsmouth,
PO6 3L

© 2020, Portsmouth Hospitals NHS Trust