Temporary visiting restrictions due to COVID-19

We recently made the difficult decision to suspend visiting to our hospital until further notice except in the below exceptional circumstances, to help reduce the spread of COVID-19.

Read more information about restrictions…


Messages for loved ones and keeping in touch

We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication.  Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.

Read more information about messages for loved ones…

Temporary visiting restrictions due to COVID-19

We recently made the difficult decision to suspend visiting to our hospital until further notice except in the below exceptional circumstances, to help reduce the spread of COVID-19.

Read more information about restrictions…


Messages for loved ones and keeping in touch

We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication.  Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.

Read more information about messages for loved ones…

During your stay in hospital you will meet a number of different members of staff.  All members of staff wear name badges, but if you are not sure who someone is or what they do, please feel free to ask them to introduce themselves and explain what they do. 

If you have any questions about your treatment, please ask a doctor or a nurse.

There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.

Patients & Visitors

Last updated: 13 May 2020

We recently made the difficult decision to suspend visiting to our hospital until further notice except in the below exceptional circumstances, to help reduce the spread of COVID-19.

If any of the following exceptional circumstances applies, please contact the ward or department in advance to discuss appropriate arrangements:

  • the patient is receiving end-of-life care
  • the visitor needs to be accompanied – accompanying visitors should not stay in patient, ward or communal areas
  • they are a birthing partner accompanying a woman in labour
  • they are supporting someone with a mental health issue such as dementia, a learning disability or autism, where not being present would cause the patient to be distressed

Slightly different rules apply to paediatrics and neonates:

  • In the paediatric and neonatal departments, only one parent or appropriate adult is able to be with their child at any given time and currently no other children will be able to visit.

Thank you for your continued support and understanding at this challenging time.

Messages for loved ones and keeping in touch

We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication. Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.

  • You can e-mail a personal message to PALS at PHT.PALS2@porthosp.nhs.uk
  • You can telephone PALS on 0800 917 6039 to leave your message with the team.
  • PALS will then print and laminate the messages received so that they can be kept clean and delivered to your loved one.
  • If patients would like to send a reply, our Family Liaison Officers will let PALS know so that they can pass this on.

We want to support you to keep you in touch with your loved ones as much as possible at this difficult time and have introduced a number of different ways to help while visiting is restricted:

  • Online chats: We have a number of iPads and can arrange for you to have an online chat with your loved one.
  • Drop Off and collection point: If you would like us to pass on essential items to your relative, these can be brought to the drop-off station located outside the main entrance of QA.  Volunteers will label the belongings and ensure they reach the right person. If you are in touch with your relative you can also arrange to pick something up from them via the drop-off station, which is open daily from 10am to 7pm.
  • Messages on QA Hospital Radio: Family and friends can send in messages for their loved ones in hospital and request a song to be dedicated to them. Just send in your message by 12pm each day to studio@qahospitalradio.com.   All messages received will be broadcast on QA Hospital Radio between 6pm and 7pm.

You can find out more about all of these services by contacting PALS or asking the ward team for more information. You can email PHT.PALS2@porthosp.nhs.uk or call 0800 917 6039

 

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Queen Alexandra Hospital,
Cosham,
Portsmouth,
PO6 3LY

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