After suspending visiting earlier in the year, we are now able to offer limited visiting to some wards at the discretion of the nurse in-charge.”
We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication. Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.
The Queen Alexandra Hospital is located just on the hill slopes of Portsdown Hill overlooking Portsmouth. It is conveniently situated for both the M27 and A3M.
Family members and carers play an important role in supporting patients during an episode of ill health. We are committed to the active involvement of family members, friends and carers during a hospital stay. Family members and carers play an important role in supporting patients during an episode of ill health.
More information on visiting hospital for an appointment.
If you've had experience of using our services and would like to make a comment then please contact the Patient Advice and Liaison Service (PALS). Your views are very important to us and we would like to hear where you think improvements are needed or where things have gone so well that you would like to share your thanks or gratitude with the staff involved. When things have not gone so well then you can be sure that we want to hear from you, so please get in touch with PALS.
During your stay in hospital you will meet a number of different members of staff. All members of staff wear name badges, but if you are not sure who someone is or what they do, please feel free to ask them to introduce themselves and explain what they do.
If you have any questions about your treatment, please ask a doctor or a nurse.
There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.
We welcome and value your feedback and use the views you share with us in a number of ways to learn and make improvements as well as sharing best practice. Feedback can be provided in a number of ways.
Last updated: 27 August 2021
Earlier in the year we made the difficult decision to suspend visiting to our hospital except in exceptional circumstances, to help reduce the spread of COVID-19.
Although we are now able to offer limited visiting to some wards, this remains at the discretion of the nurse in-charge and ward sister of the area you wish to visit. Please call the ward or department before coming to the hospital as the number of visitors will be limited. More information here.
There are a number of ways to keep in contact with your loved ones during their hospital stay, please see below for more details.
If you would like to send a personal message, please email it across to PHT.PALS2@porthosp.nhs.uk or you can speak with a member of the PALS team over the phone who will note down your message. You can call the team on 0800 917 6039.
PALS will then print and laminate the messages received so that they can be kept clean and delivered to your loved one. If a patient would like to send a reply, they can speak with the Family Liaison Officer on their ward.
We have a number of iPads available and can arrange for you to have an online video chat with your loved one. Please speak with the ward.
If you would like us to pass on essential items to your relative, these can be brought to the drop off station located near main reception at QA.
Volunteers will label the belongings and ensure they reach the right person. If you are in touch with your relative you can also arrange to pick something up from them via the drop off station.
The drop off station is open Monday to Friday, 2pm to 8pm and Saturday to Sunday,10am to 2pm and is reliant on our fantastic volunteers. If there is no-one available at the drop off station when you arrive, please go to the main reception desk who will be able to help you.
Family and friends can send in messages for their loved ones in hospital and request a song to be dedicated to them. Just send in your message by 12pm each day to email@example.com. All messages received will be broadcast on QA Hospital radio between 6pm and 7pm.
You can find out more about all of these services by contacting PALS or asking the ward team for more information. You can email PHT.PALS2@porthosp.nhs.uk or call 0800 917 6039.