Reception Services

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Main Reception

Main reception is the first point of call for all patients, visitors, carers and members of the public visiting the hospital. Members of staff are happy to help with any enquiry that you have about the hospital and its services. Some enquiries they can assist with are:

  • Directions to all areas of the hospital site
  • General enquiries including patient or telephone enquiries
  • Car parking validations (NOT complaints)  - relevant documentation is required
  • Accessing Portering services
  • Limited lost property enquiries
  • Out of hours Staff residence accommodation

For other direction enquiries, please download the "Way finding leaflet final" located at the bottom of this page to assist you on your visit.


North Reception

This reception is located at the North entrance on C Level. Many roles of Main Reception are available at this reception. When out of opening hours, car parking ticket validation must be completed at the Main Reception.

Paediatric Security Entrance

This is a high security region of the hospital, with admittance being strictly monitored. The entrance is located in the atrium of the main entrance at A Level. The reception is on the right of the entrance to the Unit. When this reception is closed, admittance is still strictly monitored via the main reception.


How to find Main Reception

QA Level A

The main Reception is located just inside the main entrance on the left - A level. The secure Paediatric Unit is located on the right hand side of the main entrance, no. 2 on the map.


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Last updated - 12 August 2015

Contact details

Claire phone

Main Entrance

Located at A Level Main Entrance
Open 24 hours, 7 days a week

023 9228 6000 Ext: 5812

Ask for main reception

North Reception

Open Monday to Friday, 9am - 5pm

A telephone service to communicate with Main Reception is located on reception desk for out of hours.


Paediatric Security Entrance

Located at A Level Atrium
Open 24 hours, 7 days a week.

Please note this is a restricted area.

Hospital Guides

Volunteer 001

There are also Hospital guides located in Reception who are always ready to help you find your way.

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