Patients, their families and carers tell us that their experience of care and treatment in our hospital is as equally important as feeling safe. They want to be kept informed, supported and listened to so that they can make meaningful decisions and choices about their care. They want to be treated as an individual and they value efficiency.
It is important to us that you have a positive experience when you come into our care and we aim to make you the centre of everything we do. We are committed to improving our services by listening to patients, their families and carers to understand what matters most and we are proud of the changes and improvements we've made.
To help you during your visit or stay the Patient Experience team will:
For more information please click on the service you require below the patient experience team logo.
Every member of staff in the hospital impacts and contributes to the Patient Experience in one way or another. The Beryl Institute introduced the idea of the "I am the Patient Experience" video to further the dialogue on the patient experience and to share the faces of some of those involved. Below is the version created by Queen Alexandra hospital, enjoy the video!
Patient Advice and Liaison Services
Tel. 0800 917 6039
Health Information Desk
Tel. 023 9228 6408
Main reception: 24 hours a day, 7 days a week
Chaplaincy: Office hours plus on call
All other areas are office hours only