Portsmouth Hospitals NHS Trust
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Patient Experience - Understanding what matters most

Patients, their families and carers tell us that their experience of care and treatment in our hospital is as equally important as feeling safe. They want to be kept informed, supported and listened to so that they can make meaningful decisions and choices about their care. They want to be treated as an individual and they value efficiency.

It is important to us that you have a positive experience when you come into our care and we aim to make you the centre of everything we do. We are committed to improving our services by listening to patients, their families and carers to understand what matters most and we are proud of the changes and improvements we've made.

Current Patient Experience Report Papers

Q3 2016/17 board report

Q4 2016/17 board report

Q1 2017/18 board report

Q2 2017/18 board report


To help you during your visit or stay the Patient Experience team will:

  • Greet you on your arrival to the hospital and help you to find your way (Reception volunteers)
  • Provide a wide variety of opportunities for people to give feedback about your experience
  • Listen and respond to your comments, concerns and complaints, helping us to understand what we need to do better and what we already do well
  • Work with people from our local community, patients, their families and carers to design, develop and deliver our services
  • Support wards and departments to support you and families by the recruitment of volunteers
  • Provide spiritual and practical support to you, your families, carers and staff and supports bereaved relatives with the process of certification after death

For more information please click on the service you require below the patient experience team logo.

PET logo blank

Patient Experience Team


Who is here to help?

Head of Patient Experience
Sarah Balchin
Email: Sarah.Balchin@porthosp.nhs.uk

Senior Patient Experience Manager
Marion Brown
Email: Marion.Brown@porthosp.nhs.uk 

Patient Experience Matron
Claire Dyson
Email: Claire.Dyson@porthosp.nhs.uk

Patient and Customer Services Co-ordinator
Sharon Mendoza
Email: Sharon.Mendoza@porthosp.nhs.uk

Voluntary Services Manager
Caroline O'Connor
Email: Caroline.OConnor@porthosp.nhs.uk

For individual department contacts, please visit their homepage from the links above.


I am the Patient Experience

Every member of staff in the hospital impacts and contributes to the Patient Experience in one way or another. The Beryl Institute introduced the idea of the "I am the Patient Experience" video to further the dialogue on the patient experience and to share the faces of some of those involved. Below is the version created by Queen Alexandra hospital, enjoy the video!

Related content

Related documents

 Contact information

Claire phone

Patient Advice and Liaison Services
Tel. 0800 917 6039

Health Information Desk
Tel. 023 9228 6408


Opening times

Main reception: 24 hours a day, 7 days a week

Chaplaincy: Office hours plus on call

All other areas are office hours only

Working together to drive excellence in care for our patients and communities


Queen Alexandra Hospital
Cosham, Portsmouth
Tel: 023 9228 6000

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