Portsmouth Hospitals NHS Trust
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Patient Advice and Liaison service (PALS)

Our Patient Advice and Liaison Service (PALS) is a support service within the hospital that will listen to any concerns or questions you may have. They liaise with the service, department or ward involved on behalf of a patient or relative to help resolve any questions or problems that have arisen.


PALS can also offer ‘on-the-spot’ advice about how to deal with worries in the hospital and provide information about other organisations or groups that may be helpful.

The team will assist you to resolve situations as quickly as possible. Unfortunately sometimes PALS cannot resolve your problem. If the problem is of a more serious nature and requires investigation, then they may suggest that a formal complaint may be the most appropriate way of handling a particular concern.

If you have comments to submit to the Patient Advice and Liaison Service Team (PALS), please do not hesitate to contact us.


How to find us

A level map

The PALS desk is located in the main entrance on A Level, on the left hand side next to the waiting area. There is a "Patient Advice and Liaison Services" sign on the wall and also on the desk.


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Last updated - 09 November 2018

Contact information

Claire phone

023 9228 6309
0800 917 6039


Visit in person:
A drop in service is available Monday to Thursday 10.00am to 3.00pm.

Located in main reception at Queen Alexandra hospital (map at bottom of this page)

In writing addressed to:
PALS Portsmouth Hospitals NHS Trust
Queen Alexandra Hospital
Hill Road

Working together to drive excellence in care for our patients and communities


Queen Alexandra Hospital
Cosham, Portsmouth
Tel: 023 9228 6000

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