Feedback from patients, relatives and carers helps us to change our services to improve the overall experience  for patients. A complaint can help us recognise at an early stage when things are wrong, allowing us to take action to make improvements. We actively encourage people to raise their concern and hope to make the process of making a complaint and receiving a response as easy as possible.


Voicing your complaints and concerns

There is no wrong way to raise a concern. All our staff are willing to help and we will always try and ensure that we meet your needs. If you have a cause for concern or a complaint you can:

  • Talk to the person in charge of the ward or department at the time - this allows the staff in that area to address the problem quickly and provide the support needed when a problem has been identified
  • Contact the Patient Advice and Liaison Service (PALS) - PALS are a support service within the hospital who can listen to any concerns or questions and liaise with the service, department or ward involved on behalf of a patient or relative in order to resolve an issue
  • Email us at
  • Call us on 0800 917 6039 (Freephone) or 023 9228 6309 (Telephone)

For more information regarding PALS, please visit the PALS page under the patient experience homepage, or click here.


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Last updated - 25 February 2016

Contact information

Claire phone

0800 917 6039
023 9228 6309

Our PALS team are available
Monday to Friday
(10am to 3pm)


In writing addressed to:
Complaints Department
De La Court House
Queen Alexandra Hospital
Southwick Hill

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