A stay in hospital can be a daunting time for anyone whether it is for a short or long time. But having someone with you can help you recover and make you feel more at ease.
Keeping in contact with friends and family is important to patients. It is recognised that a balance is needed between maintaining that contact and allowing for rest and recuperation. In response to feedback from patients, families and carers wards and departments have local guidelines about visiting times so please do check before visiting.
At Portsmouth Hospitals NHS Trust, we are proud to provide expert, compassionate care.
We are here for our local population of about 675,000 residents across Portsmouth and south east Hampshire and care for many people beyond, including providing some tertiary services to a catchment area of more than 2m people.
The Queen Alexandra Hospital is located just on the hill slopes of Portsdown Hill overlooking Portsmouth. It is conveniently situated for both the M27 and A3M.
Family members and carers play an important role in supporting patients during an episode of ill health. We are committed to the active involvement of family members, friends and carers during a hospital stay. Family members and carers play an important role in supporting patients during an episode of ill health.
More information on visiting hospital for an appointment.
If you've had experience of using our services and would like to make a comment then please contact the Patient Advice and Liaison Service (PALS). Your views are very important to us and we would like to hear where you think improvements are needed or where things have gone so well that you would like to share your thanks or gratitude with the staff involved. When things have not gone so well then you can be sure that we want to hear from you, so please get in touch with PALS.
During your stay in hospital you will meet a number of different members of staff. All members of staff wear name badges, but if you are not sure who someone is or what they do, please feel free to ask them to introduce themselves and explain what they do.
If you have any questions about your treatment, please ask a doctor or a nurse.
There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.
We welcome and value your feedback and use the views you share with us in a number of ways to learn and make improvements as well as sharing best practice. Feedback can be provided in a number of ways.
Date: 23 September 2019
Senior Sister Sandy Dewis is a member of staff whose focussed care highlights our Trust value of Working Together For Patients. Sandy has worked at QA Hospital in Cosham on ward D4 for over three decades, a ward that is home to all orthopaedic trauma specialising in traumatic brain injuries. She regularly goes above and beyond for the benefit of her patients, their families and her dedicated team. Through her work, Sandy is among dedicated staff across the organisation who live our Trust values each and every day.
Sandy’s focus and priority has always remained on how the patient feels. She says: “My motto is that patients might not remember your name, but they will always remember how you made them feel. I still believe I can make a change after all these years. I like a hands on approach, and even though it’s not always easy, the team and I always try to go above and beyond for patients.”
Working on D4 can be a challenge for Sandy, however her extensive experience and unwavering commitment to always focussing on the needs of patients noticeably contributes to the friendly and supportive atmosphere felt on the ward.
Sandy said: “I feel that you need to lead by example. My favourite part of the job is caring for the patients. Gaining a patients trust is the most important thing, and this gives them confidence. It’s all about patience and prioritising their needs. It’s good to smile and be friendly, and I believe that every patient is your patient.”
Sandy goes that extra mile in a number of ways, including her efforts to ensure that Christmas time for D4 patients was a memorable occasion.
Sandy explained: “My daughter Shannen and I have been collecting presents for the last few years to give to patients on the ward at Christmas. We put a message on Facebook to see if anyone may consider donating to our patients. We then collected them from the houses, or presents were dropped into the ward reception.”
After being inundated with gifts, Sandy and Shannen’s thoughtful idea has gone from strength to strength. They received 100 presents in their first year, compared to over 300 in 2018.
Sandy said: “I was reduced to tears one Christmas when there was a patient with special needs. When we wheeled the presents in saying ho ho ho, he said “I knew Father Christmas would come!” In his world, he really thought Father Christmas had come to visit. His happiness was lovely.”
Sandy’s passion for patient care is felt throughout the team on D4, and she continues to be a true example of living and breathing our Working Together For Patients value.
Sandy added: “The For Patients value means everything to me. Absolutely everything. Everything leads off of this. Smiling and being kind costs nothing.”