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Visiting suspended at Queen Alexandra Hospital (QA)


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Visiting suspended at Queen Alexandra Hospital (QA)


At Portsmouth Hospitals NHS Trust, we are proud to provide expert, compassionate care.

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Working Together For Patients: Sandy Dewis' story

Date: 23 September 2019

Photo of Sandy Dewis

Senior Sister Sandy Dewis is a member of staff whose focussed care highlights our Trust value of Working Together For Patients. Sandy has worked at QA Hospital in Cosham on ward D4 for over three decades, a ward that is home to all orthopaedic trauma specialising in traumatic brain injuries. She regularly goes above and beyond for the benefit of her patients, their families and her dedicated team. Through her work, Sandy is among dedicated staff across the organisation who live our Trust values each and every day.

Sandy’s focus and priority has always remained on how the patient feels. She says: “My motto is that patients might not remember your name, but they will always remember how you made them feel. I still believe I can make a change after all these years. I like a hands on approach, and even though it’s not always easy, the team and I always try to go above and beyond for patients.”

Working on D4 can be a challenge for Sandy, however her extensive experience and unwavering commitment to always focussing on the needs of patients noticeably contributes to the friendly and supportive atmosphere felt on the ward.

Sandy said: “I feel that you need to lead by example. My favourite part of the job is caring for the patients. Gaining a patients trust is the most important thing, and this gives them confidence. It’s all about patience and prioritising their needs. It’s good to smile and be friendly, and I believe that every patient is your patient.”

Sandy goes that extra mile in a number of ways, including her efforts to ensure that Christmas time for D4 patients was a memorable occasion.

Sandy explained: “My daughter Shannen and I have been collecting presents for the last few years to give to patients on the ward at Christmas. We put a message on Facebook to see if anyone may consider donating to our patients. We then collected them from the houses, or presents were dropped into the ward reception.”

After being inundated with gifts, Sandy and Shannen’s thoughtful idea has gone from strength to strength. They received 100 presents in their first year, compared to over 300 in 2018.

Sandy said: “I was reduced to tears one Christmas when there was a patient with special needs. When we wheeled the presents in saying ho ho ho, he said “I knew Father Christmas would come!” In his world, he really thought Father Christmas had come to visit. His happiness was lovely.”

Sandy’s passion for patient care is felt throughout the team on D4, and she continues to be a true example of living and breathing our Working Together For Patients value.

Sandy added: “The For Patients value means everything to me. Absolutely everything. Everything leads off of this. Smiling and being kind costs nothing.”


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