A stay in hospital can be a daunting time for anyone whether it is for a short or long time. But having someone with you can help you recover and make you feel more at ease.
Keeping in contact with friends and family is important to patients. It is recognised that a balance is needed between maintaining that contact and allowing for rest and recuperation. In response to feedback from patients, families and carers wards and departments have local guidelines about visiting times so please do check before visiting.
At Portsmouth Hospitals NHS Trust, we are proud to provide expert, compassionate care.
We are here for our local population of about 675,000 residents across Portsmouth and south east Hampshire and care for many people beyond, including providing some tertiary services to a catchment area of more than 2m people.
The Queen Alexandra Hospital is located just on the hill slopes of Portsdown Hill overlooking Portsmouth. It is conveniently situated for both the M27 and A3M.
Family members and carers play an important role in supporting patients during an episode of ill health. We are committed to the active involvement of family members, friends and carers during a hospital stay. Family members and carers play an important role in supporting patients during an episode of ill health.
More information on visiting hospital for an appointment.
If you've had experience of using our services and would like to make a comment then please contact the Patient Advice and Liaison Service (PALS). Your views are very important to us and we would like to hear where you think improvements are needed or where things have gone so well that you would like to share your thanks or gratitude with the staff involved. When things have not gone so well then you can be sure that we want to hear from you, so please get in touch with PALS.
During your stay in hospital you will meet a number of different members of staff. All members of staff wear name badges, but if you are not sure who someone is or what they do, please feel free to ask them to introduce themselves and explain what they do.
If you have any questions about your treatment, please ask a doctor or a nurse.
There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.
We welcome and value your feedback and use the views you share with us in a number of ways to learn and make improvements as well as sharing best practice. Feedback can be provided in a number of ways.
Date: 23 March 2020
Visiting at Queen Alexandra Hospital (QA) is suspended with immediate effect as individuals and teams across our organisation continue to work to protect patients, our communities and staff and limit the spread of COVID-19.
We understand that this may be upsetting and are sorry for any distress that this may cause. However your health, safety and wellbeing, that of our patients, our communities and individuals and teams across the organisation remains our absolute priority.
Visiting is suspended until further notice except in the below exceptional circumstances, where you will need to contact the ward or department in advance to discuss appropriate arrangements:
Slightly different rules apply to paediatrics and neonates:
Please find other ways of keeping in touch, like phone and video calls.
We continue to work closely with national health and safety bodies and follow national guidance to ensure that all of our practices are safe and meet the necessary requirements.
Everyone should follow the expert national guidance on social distancing and self-isolation and stay at home wherever possible, to help limit the spread of coronavirus (COVID-19), protect the most vulnerable people in our communities and our NHS.
Thank you for your continued support and understanding at this challenging time. We are working on ways to support you to keep in touch with loved ones who are inpatients at QA and will keep you updated.
