We know how important it is for patients and families to be able to see visitors. Please help us keep our patients and staff as safe as possible by checking the guidance below before you visiting.
Read more on visiting times...
We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication. Our ward staff are keeping in touch with patients’ next of kin directly and our Voluntary Services team can help pass on personal messages from family and friends.
After suspending visiting earlier in the year, we are now able to offer limited visiting to some wards at the discretion of the nurse in-charge.”
Read more on visiting times...
We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication. Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.
The Queen Alexandra Hospital is located just on the hill slopes of Portsdown Hill overlooking Portsmouth. It is conveniently situated for both the M27 and A3M.
Family members and carers play an important role in supporting patients during an episode of ill health. We are committed to the active involvement of family members, friends and carers during a hospital stay. Family members and carers play an important role in supporting patients during an episode of ill health.
More information on visiting hospital for an appointment.
If you've had experience of using our services and would like to make a comment then please contact the Patient Advice and Liaison Service (PALS). Your views are very important to us and we would like to hear where you think improvements are needed or where things have gone so well that you would like to share your thanks or gratitude with the staff involved. When things have not gone so well then you can be sure that we want to hear from you, so please get in touch with PALS.
Our Strategy – Working Together, Improving Together
Our strategy sets out our vision, values, strategic aims and most importantly, how we will deliver against these ambitions for our patients, communities, and people in the future.
It is not just a document, it is for and about everyone at PHU, building on what we have achieved with a renewed focus on continuous improvement and the need to continue to work together and improve together to achieve our goals.
A full copy of the strategy can be downloaded here.
For more information, please visit our strategy webpage.
There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.
We welcome and value your feedback and use the views you share with us in a number of ways to learn and make improvements as well as sharing best practice. Feedback can be provided in a number of ways.
Date: 15 September 2021
Patients attending the emergency department at QA Hospital and the minor injuries unit at Gosport War Memorial Hospital are happy with the care they receive, according to a national survey published today (15 September).
According to the Care Quality Commission’s (CQC’S) 2020 Urgent and Emergency Care Survey:
The survey, which covers 126 NHS acute trusts in England, asked patients for their experiences of urgent and emergency care if they used services during September 2020. It found no significant difference in patients’ experiences of their care from the previous year, despite Portsmouth Hospitals University NHS Trust experiencing sustained pressures in treating significant numbers of patients with COVID-19.
The department also scored highly for patients reporting they were able to get help while waiting, saw the cleaning of surfaces while they were in the department, and staff discussing travel arrangements with them before they left the department.
At the minor injuries unit at Gosport War Memorial Hospital, the team scored highly for patients being told about a range of factors, including being told symptoms to look out for, staff discussing the need for further health or social care with them and being given information to care for their condition at home.
Liz Rix, chief nurse at Portsmouth Hospitals University NHS Trust, said: “We’re really pleased that our patients are continuing to report that the urgent and emergency care they receive at our organisation is good, despite the operational challenges we faced – and continue to face. Through the survey, our patients have also given us some really valuable feedback on the areas where we can continue to improve.
“I’m extremely proud of our teams who are doing all they can to provide timely and safe urgent care for those who need it. People can help us make sure we are still able to help those who need us by only using our emergency department in an emergency, and contacting NHS 111 to access the most appropriate care.”
