Current visiting times

After suspending visiting earlier in the year, we are now able to offer limited visiting to some wards at the discretion of the nurse in-charge.”

Read more on visiting times...


Messages for loved ones and keeping in touch

We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication.  Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.

Read more information about messages for loved ones…

Current visiting times

After suspending visiting earlier in the year, we are now able to offer limited visiting to some wards at the discretion of the nurse in-charge.”

Read more on visiting times...


Messages for loved ones and keeping in touch

We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication.  Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.

Read more information about messages for loved ones…

During your stay in hospital you will meet a number of different members of staff.  All members of staff wear name badges, but if you are not sure who someone is or what they do, please feel free to ask them to introduce themselves and explain what they do. 

If you have any questions about your treatment, please ask a doctor or a nurse.

There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.

News

Urgent and emergency care survey shows consistency despite challenges

Date: 15 September 2021

Patients attending the emergency department at QA Hospital and the minor injuries unit at Gosport War Memorial Hospital are happy with the care they receive, according to a national survey published today (15 September).

According to the Care Quality Commission’s (CQC’S) 2020 Urgent and Emergency Care Survey:

  • 96 per cent of patients attending the emergency department at QA said they were treated with respect and dignity
  • 95 per cent had confidence and trust in the doctors and nurses treating them
  • 87 per cent rated their overall experience as seven out of ten or higher.


The survey, which covers 126 NHS acute trusts in England, asked patients for their experiences of urgent and emergency care if they used services during September 2020. It found no significant difference in patients’ experiences of their care from the previous year, despite Portsmouth Hospitals University NHS Trust experiencing sustained pressures in treating significant numbers of patients with COVID-19.

The department also scored highly for patients reporting they were able to get help while waiting, saw the cleaning of surfaces while they were in the department, and staff discussing travel arrangements with them before they left the department.

At the minor injuries unit at Gosport War Memorial Hospital, the team scored highly for patients being told about a range of factors, including being told symptoms to look out for, staff discussing the need for further health or social care with them and being given information to care for their condition at home.

Liz Rix, chief nurse at Portsmouth Hospitals University NHS Trust, said: “We’re really pleased that our patients are continuing to report that the urgent and emergency care they receive at our organisation is good, despite the operational challenges we faced – and continue to face. Through the survey, our patients have also given us some really valuable feedback on the areas where we can continue to improve.

“I’m extremely proud of our teams who are doing all they can to provide timely and safe urgent care for those who need it. People can help us make sure we are still able to help those who need us by only using our emergency department in an emergency, and contacting NHS 111 to access the most appropriate care.”

 

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