After suspending visiting earlier in the year, we are now able to offer limited visiting to some wards at the discretion of the nurse in-charge.”
We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication. Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.
The Queen Alexandra Hospital is located just on the hill slopes of Portsdown Hill overlooking Portsmouth. It is conveniently situated for both the M27 and A3M.
Family members and carers play an important role in supporting patients during an episode of ill health. We are committed to the active involvement of family members, friends and carers during a hospital stay. Family members and carers play an important role in supporting patients during an episode of ill health.
More information on visiting hospital for an appointment.
If you've had experience of using our services and would like to make a comment then please contact the Patient Advice and Liaison Service (PALS). Your views are very important to us and we would like to hear where you think improvements are needed or where things have gone so well that you would like to share your thanks or gratitude with the staff involved. When things have not gone so well then you can be sure that we want to hear from you, so please get in touch with PALS.
During your stay in hospital you will meet a number of different members of staff. All members of staff wear name badges, but if you are not sure who someone is or what they do, please feel free to ask them to introduce themselves and explain what they do.
If you have any questions about your treatment, please ask a doctor or a nurse.
There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.
We welcome and value your feedback and use the views you share with us in a number of ways to learn and make improvements as well as sharing best practice. Feedback can be provided in a number of ways.
Date: 29 June 2021
In partnership with South Central Ambulance Service, Portsmouth and south east Hampshire clinical commissioning groups, primary care alliances and out-of-hours providers, Portsmouth Hospitals University NHS Trust is delighted to announce we have been shortlisted for a Health Service Journal (HSJ) Patient Safety award for ‘Best Use of Integrated Care and Partnership Working’. Being shortlisted for this award recognises our work to create an innovative process via the ‘NHS 111 First’ model, to ensure patients receive the right urgent care service to suits their needs.
Despite some tough competition from hundreds of applicants, the partnership has been shortlisted for its Think NHS 111 First streaming tool for its ambition, visionary spirit and the demonstrable and positive impact the project has had on patient and staff experiences.
The judging panel is made up of a diverse range of highly influential and respected figures within the healthcare community including Sue Smith OBE (Executive Chief Nurse and Deputy Chief Executive Officer, University Hospitals Morecambe Bay FT), Rachel Power (Chief Executive, The Patients Association), Dr Hester Wain (Head of Patient Safety Policy, NHS England and NHS Improvement).
The partnership worked collaboratively on the 111 First model to prioritise the emergency department (ED) for patients presenting with life threatening and urgent conditions, reduce hospital acquired infection and re-direct non urgent patients to get the right care, in the right place, first time, every time.
The new service encourages patients who think they may need to attend ED to contact NHS 111 before walking in unannounced. The service, in conjunction with local telephone clinical assessment services will assess the patient’s needs and if appropriate, book them a timed slot for attendance in ED. Alternatively, they will advise and re-direct patients to a more appropriate local service such as a same day emergency appointment, for example eye casualty, an urgent treatment centre or minor injuries unit, or follow-up at their GP practice, local pharmacy or provide self-management advice where no further health or care services are required.
In the seven months since going live, 69% of patients, who have had contact with the CAS have not attended ED (who would have previously).
There has been significant activity across Portsmouth and SE Hampshire to fully support the safe implementation of the service since it went fully live in July. The partnership implemented a clinical and operational model approved by National Incident Review Board (NRIB)
Sophie Gough, PHU urgent care group director, said: “This has been a real partnership, which means that patients can be seen and treated quickly in the best location for their needs. From an ED perspective it has really helped make sure we can prioritise clinical time on the sickest patients. Working with innovative tools such as the ED Streaming tool we can be confident there is a way of making sure patients are supported to get to the right service, which may not be ED. There is still so much more we can do in this area of personalised care and we are looking forward to continuing the work of our partnership to help drive further improvements.”
The full list of finalists for the 2021 HSJ Patient Safety Awards can be found on their website.
Winners will be announced at the Patient Safety Congress and Awards in Manchester in September 2021.