We know how important it is for patients and families to be able to see visitors. Please help us keep our patients and staff as safe as possible by checking the guidance below before you visiting.
We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication. Our ward staff are keeping in touch with patients’ next of kin directly and our Voluntary Services team can help pass on personal messages from family and friends.
After suspending visiting earlier in the year, we are now able to offer limited visiting to some wards at the discretion of the nurse in-charge.”
We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication. Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.
The Queen Alexandra Hospital is located just on the hill slopes of Portsdown Hill overlooking Portsmouth. It is conveniently situated for both the M27 and A3M.
Family members and carers play an important role in supporting patients during an episode of ill health. We are committed to the active involvement of family members, friends and carers during a hospital stay. Family members and carers play an important role in supporting patients during an episode of ill health.
More information on visiting hospital for an appointment.
If you've had experience of using our services and would like to make a comment then please contact the Patient Advice and Liaison Service (PALS). Your views are very important to us and we would like to hear where you think improvements are needed or where things have gone so well that you would like to share your thanks or gratitude with the staff involved. When things have not gone so well then you can be sure that we want to hear from you, so please get in touch with PALS.
During your stay in hospital you will meet a number of different members of staff. All members of staff wear name badges, but if you are not sure who someone is or what they do, please feel free to ask them to introduce themselves and explain what they do.
If you have any questions about your treatment, please ask a doctor or a nurse.
There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.
We welcome and value your feedback and use the views you share with us in a number of ways to learn and make improvements as well as sharing best practice. Feedback can be provided in a number of ways.
Date: 30 September 2021
A stroke patient and her family have thanked staff at Queen Alexandra Hospital for their amazing care.
Kim Hills, 39, from Gosport underwent a kidney transplant in the summer but suffered a stroke after the operation.
Kim’s mum Sally said: “The transplant went well but she has cystic fibrosis and can be unwell easily. She had to have a double lung transplant in 2019.
“She was in recovery and had a stroke and had to go to ICU. She was in there for two to three weeks and they were preparing us for the worst.
“They told us to be on the end of a phone just in case. It was really horrible.”
Staff on ICU cared for Kim and she was able to move in the stroke ward on F4.
After six weeks of rehabilitation, Kim has now been able to go home to her husband Stephen and their dog.
She said: “The staff here have been absolutely amazing.
“The kidney transplant staff were amazing. The kidney was from my dad and they were so supportive of our whole family.
“On the stroke ward I have felt so cared for and I can’t say thank you enough.”
The staff decorated Kim’s ward on her leaving day and bought her a bottle of nosecco (non-alcoholic prosecco) to celebrate.
Sally said: “The staff here are absolutely amazing and we have really felt like part of the family. Kim’s husband Stephen has been here a lot and they have been so supportive to him.”
Senior sister Alison Hoskin said: “We are so proud of Kim and how far she has come because at first things didn’t look good but she came through it all and became part of the ward family. It is fantastic to see her walking out the door.
“We are also so proud of our team who care for each and every patient with the same high quality care and commitment.”