We know how important it is for patients and families to be able to see visitors. Please help us keep our patients and staff as safe as possible by checking the guidance below before you visiting.
Read more on visiting times...
We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication. Our ward staff are keeping in touch with patients’ next of kin directly and our Voluntary Services team can help pass on personal messages from family and friends.
After suspending visiting earlier in the year, we are now able to offer limited visiting to some wards at the discretion of the nurse in-charge.”
Read more on visiting times...
We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication. Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.
The Queen Alexandra Hospital is located just on the hill slopes of Portsdown Hill overlooking Portsmouth. It is conveniently situated for both the M27 and A3M.
Family members and carers play an important role in supporting patients during an episode of ill health. We are committed to the active involvement of family members, friends and carers during a hospital stay. Family members and carers play an important role in supporting patients during an episode of ill health.
More information on visiting hospital for an appointment.
If you've had experience of using our services and would like to make a comment then please contact the Patient Advice and Liaison Service (PALS). Your views are very important to us and we would like to hear where you think improvements are needed or where things have gone so well that you would like to share your thanks or gratitude with the staff involved. When things have not gone so well then you can be sure that we want to hear from you, so please get in touch with PALS.
During your stay in hospital you will meet a number of different members of staff. All members of staff wear name badges, but if you are not sure who someone is or what they do, please feel free to ask them to introduce themselves and explain what they do.
If you have any questions about your treatment, please ask a doctor or a nurse.
There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.
We welcome and value your feedback and use the views you share with us in a number of ways to learn and make improvements as well as sharing best practice. Feedback can be provided in a number of ways.
Date: 18 September 2023
An open message to the residents of Hampshire and the Isle of Wight
All NHS health and care providers across Hampshire and the Isle of Wight have been working hard to look after our patients whilst respecting our colleagues right to strike. Ahead of the next round of strikes we wanted to explain what you can expect from us and how we can best support each other.
On Tuesday 19 September consultants will go on strike from 7am. Then on Wednesday 20 September they will be joined by junior doctors marking the first time in NHS history their strikes have overlapped. They will overlap again when they strike on 2, 3, 4 October and they will be joined by radiographers on October 3. *
Our services are currently extremely busy and we expect them to remain busy and under increased pressure during the strikes.
You can help us by only attending our Emergency Departments or calling 999 if your condition is life threatening such as sign of a heart attack, stroke, heavy bleeding, or difficulty breathing. Please don’t wait if your condition is life or limb threatening, it is important that patients who need urgent medical care continue to come forward as normal.
If it isn’t an emergency, please use other services such as using your nearest Urgent Treatment Centre, community pharmacy for minor ailments or medication queries, or a consultation with your GP. You can call or visit 111 online if you need urgent help and aren’t sure where to go.
Planned appointments and procedures are likely to be affected and we know how upsetting this will be for people who may have already faced delays to their treatment. We apologise for any disruption you may face. If you aren’t contacted by us to rearrange, please still attend as some services may continue. If you are concerned about your health or any changes in your condition since you last spoke with us, contact the team who have been caring for you in the way you usually would.
Our teams are working incredibly hard and they really appreciate the support they continue to receive from the public and our patients during this challenging time. Even with the extra pressure that our staff are under, please be reassured they are working hard to keep people safe. Emergency Departments will prioritise patients who are in need of our services for life-saving care so that will likely mean longer waits for conditions that are less critical.
Please do consider all the services available to you, the NHS is always here to provide advice and care but anything you can do to plan ahead or keep yourself safe, will really help us.
Thank you, for helping us to help you.
Hampshire & Isle of Wight Chief Medical and Chief Nursing Officers
Lara Alloway, Chief Medical Officer, Hampshire and Isle of Wight Integrated Care Board
John Knighton, Chief Medical Officer, Portsmouth Hospitals University NHS Trust
Liz Rix, Chief Nurse, Portsmouth Hospitals University NHS Trust
Gail Byrne, Chief Nursing Officer, University Hospital Southampton
Trevor Smith, Deputy Chief Medical Officer, University Hospital Southampton
Dan Baylis, Chief Medical Officer, Solent NHS Trust
Julie Dawes, Chief Nursing Officer, Hampshire Hospitals NHS Trust
Nick Ward, Acting Chief Medical Officer, Hampshire Hospitals NHS Trust
Victoria Laakkonen, Interim Chief Medical Officer, Southern Health NHS Trust
Nicky Lucey, Chief Nursing Officer Hampshire and Isle of Wight Integrated Care Board
Steve Parker, Medical Director, Isle of Wight NHS Trust
Juliet Pearce, Director of Nursing, Midwifery and Allied Health Professionals, Isle of Wight NHS Trust
*Please note that radiographers are not due to strike at Portsmouth Hospitals University NHS Trust on October 3.
