After suspending visiting earlier in the year, we are now able to offer limited visiting to some wards at the discretion of the nurse in-charge.”
Read more on visiting times...
We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication. Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.
After suspending visiting earlier in the year, we are now able to offer limited visiting to some wards at the discretion of the nurse in-charge.”
Read more on visiting times...
We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication. Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.
The Queen Alexandra Hospital is located just on the hill slopes of Portsdown Hill overlooking Portsmouth. It is conveniently situated for both the M27 and A3M.
Family members and carers play an important role in supporting patients during an episode of ill health. We are committed to the active involvement of family members, friends and carers during a hospital stay. Family members and carers play an important role in supporting patients during an episode of ill health.
More information on visiting hospital for an appointment.
If you've had experience of using our services and would like to make a comment then please contact the Patient Advice and Liaison Service (PALS). Your views are very important to us and we would like to hear where you think improvements are needed or where things have gone so well that you would like to share your thanks or gratitude with the staff involved. When things have not gone so well then you can be sure that we want to hear from you, so please get in touch with PALS.
During your stay in hospital you will meet a number of different members of staff. All members of staff wear name badges, but if you are not sure who someone is or what they do, please feel free to ask them to introduce themselves and explain what they do.
If you have any questions about your treatment, please ask a doctor or a nurse.
There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.
We welcome and value your feedback and use the views you share with us in a number of ways to learn and make improvements as well as sharing best practice. Feedback can be provided in a number of ways.
Date: 21 December 2021
Following on from the success of our dementia volunteer pilot, we are now working with St John Ambulance to increase the number of dementia volunteers across QA.
Different members of St John Ambulance, including cadets and advanced first aiders, are joining the volunteer programme to provide therapeutic engagement, social support and activity to patients with dementia during their hospital admission.
Our long term aim is to have a volunteer based on every ward and department within the hospital and will continue to recruit volunteers until this is achieved.
The volunteers have gone through an induction process and will be receiving monthly training and supervision to support them in their roles.
Emily Oliver, lead nurse for dementia, said: "We are delighted that St John Ambulance have collaborated with us to provide dementia volunteers across our hospital. We know that this will have such a positive impact on the experience for our patients with dementia during their admission and is also aligned to the aims in our strategy which is being launched in January."
Kat Fell, community response officer, added: "St John Ambulance is starting to work within QA as part of the Dementia team. It has been an exciting process to get this far and to now be able to help further to alleviate pressures from NHS staff in this new role for us is a pleasure. This will also give opportunities for volunteers to work in different departments around the hospital and add to their, already, extensive skills and knowledge. We really look forward in working in partnership with the Voluntary team at QA, staff, patients and family."
