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Temporary visiting restrictions due to COVID-19

We recently made the difficult decision to suspend visiting to our hospital until further notice except in the below exceptional circumstances, to help reduce the spread of COVID-19.

Read more information about restrictions…


Messages for loved ones and keeping in touch

We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication.  Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.

Read more information about messages for loved ones…

Temporary visiting restrictions due to COVID-19

We recently made the difficult decision to suspend visiting to our hospital until further notice except in the below exceptional circumstances, to help reduce the spread of COVID-19.

Read more information about restrictions…


Messages for loved ones and keeping in touch

We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication.  Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.

Read more information about messages for loved ones…

During your stay in hospital you will meet a number of different members of staff.  All members of staff wear name badges, but if you are not sure who someone is or what they do, please feel free to ask them to introduce themselves and explain what they do. 

If you have any questions about your treatment, please ask a doctor or a nurse.

There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.

News

Sisters praise hospital staff after being reunited with mum following positive covid-19 test

Date: 04 June 2020

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Sisters Hayley Perry and Lisa Vicos thought they would never see their mum again after the 74-year-old was rushed in to hospital.

Janet Penny, from Cowplain, had been unwell for a few days with stomach pain and her family began to worry. After a GP consultation and a diagnosis of gastric flu, Janet’s condition began to rapidly deteriorate over the following days.

Lisa decided to call 111 who sent an ambulance to Janet’s house. The ambulance crew could see how poorly Janet was and rushed her to the Emergency Department (ED) at Queen Alexandra Hospital (QA) in Portsmouth.

“I don’t think we quite realised how poorly Mum was until she was taken to hospital,” Hayley notes. “She doesn’t recall much from her time in the Emergency Department, but can remember the kind doctor holding her hand.”

After running numerous tests and administrating antibiotics, Janet was transferred to the ward to spend the night. But to the family’s surprise the following day, doctors confirmed a positive test result for covid-19. Hayley says: “This came as such a shock as she didn’t have any of the symptoms.”

The next 48 hours was a whirlwind for the family, who didn’t know whether Janet would pull through.

“It brings tears to my eyes when I think about Mum being taken away in the ambulance,” Lisa explains. “The doctor had a frank conversation with me explaining the seriousness of Mum’s condition and that she was very poorly. Dreadful to say, but we really thought that it would be the last time we saw her.”

But thanks to the brilliant staff at QA, Janet pulled through.

Hayley adds: “The staff were just amazing and nothing was too much trouble. From the clinical teams, to the Patient Advice and Liaison Service (PALS), to the amazing volunteers manning the drop off service, they were incredible.

“The PALS team enabled us to keep some form of contact with our Mum. The team sent her lovely typed up letters that we submitted for her with photos of our family, which I know she will cherish forever.”

Through the PALS team, the family found out about a service allowing relatives to drop off items for their loved ones in hospital. Lisa says: “As Mum was taken in unexpectedly she had no belongings with her, not even her reading glasses. This amazing service allowed us to drop in some personal items to her, including her mobile phone so we could keep in touch.

“The volunteers at the drop off station were lovely, very organised and friendly. You complete a form to accompany the bag and you can include a message. Trying to find the words to write was difficult and emotional, but the volunteers were so supportive and comforting.”

After a week in hospital, Janet was finally discharged and able to reunite with her husband Rex. “We are so pleased to finally have her home, safe and well. It was such a difficult time for the whole family but we can’t thank the hospital enough for all that they did,” Hayley says. “Mum is recovering well from the virus and is now concentrating on getting her strength back.”

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