After suspending visiting earlier in the year, we are now able to offer limited visiting to some wards at the discretion of the nurse in-charge.”
Read more on visiting times...
We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication. Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.
After suspending visiting earlier in the year, we are now able to offer limited visiting to some wards at the discretion of the nurse in-charge.”
Read more on visiting times...
We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication. Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.
The Queen Alexandra Hospital is located just on the hill slopes of Portsdown Hill overlooking Portsmouth. It is conveniently situated for both the M27 and A3M.
Family members and carers play an important role in supporting patients during an episode of ill health. We are committed to the active involvement of family members, friends and carers during a hospital stay. Family members and carers play an important role in supporting patients during an episode of ill health.
More information on visiting hospital for an appointment.
If you've had experience of using our services and would like to make a comment then please contact the Patient Advice and Liaison Service (PALS). Your views are very important to us and we would like to hear where you think improvements are needed or where things have gone so well that you would like to share your thanks or gratitude with the staff involved. When things have not gone so well then you can be sure that we want to hear from you, so please get in touch with PALS.
During your stay in hospital you will meet a number of different members of staff. All members of staff wear name badges, but if you are not sure who someone is or what they do, please feel free to ask them to introduce themselves and explain what they do.
If you have any questions about your treatment, please ask a doctor or a nurse.
There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.
We welcome and value your feedback and use the views you share with us in a number of ways to learn and make improvements as well as sharing best practice. Feedback can be provided in a number of ways.
Date: 08 April 2022
The critical incident called at 10am on Wednesday 6 April was stood down at 12.30pm on Friday 8 April.
The incident was called to protect critical, emergency services for our population. Due to the extreme pressures across the site on Wednesday morning, we only had very limited space to treat emergency patients, with our community experiencing significant waits for emergency care.
Through the incredible efforts of our staff, together with our system partners, we have been able to restore some space to allow us to treat emergency patients and stand down the incident.
Although we have been able to stand down the PHU critical incident, we anticipate the pressures on the urgent and emergency care services will continue through the Easter period and the Portsmouth and South East system will continue to run in incident command to maintain the focus and responsiveness required from all partners to serve our population. This will mean:
We would like to encourage our local communities to keep sharing our messages. Please do not attend the ED unless it’s an emergency. Non-emergency attendances will be redirected to appropriate services including the Urgent Treatment Centres at St Mary’s Hospital, Gosport and Petersfield.
We are extremely grateful to our staff and the wider NHS and social care community for coming together as one team to ensure everybody receives the care they need
