We know how important it is for patients and families to be able to see visitors. Please help us keep our patients and staff as safe as possible by checking the guidance below before you visiting.
We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication. Our ward staff are keeping in touch with patients’ next of kin directly and our Voluntary Services team can help pass on personal messages from family and friends.
After suspending visiting earlier in the year, we are now able to offer limited visiting to some wards at the discretion of the nurse in-charge.”
We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication. Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.
The Queen Alexandra Hospital is located just on the hill slopes of Portsdown Hill overlooking Portsmouth. It is conveniently situated for both the M27 and A3M.
Family members and carers play an important role in supporting patients during an episode of ill health. We are committed to the active involvement of family members, friends and carers during a hospital stay. Family members and carers play an important role in supporting patients during an episode of ill health.
More information on visiting hospital for an appointment.
If you've had experience of using our services and would like to make a comment then please contact the Patient Advice and Liaison Service (PALS). Your views are very important to us and we would like to hear where you think improvements are needed or where things have gone so well that you would like to share your thanks or gratitude with the staff involved. When things have not gone so well then you can be sure that we want to hear from you, so please get in touch with PALS.
During your stay in hospital you will meet a number of different members of staff. All members of staff wear name badges, but if you are not sure who someone is or what they do, please feel free to ask them to introduce themselves and explain what they do.
If you have any questions about your treatment, please ask a doctor or a nurse.
There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.
We welcome and value your feedback and use the views you share with us in a number of ways to learn and make improvements as well as sharing best practice. Feedback can be provided in a number of ways.
Date: 08 August 2022
Portsmouth Hospitals University NHS Trust is delighted to announce that it has been shortlisted across three categories for this year’s Health Service Journal Awards:
Nominated for Acute Sector Innovation of the Year, the Family Liaison Officer role was introduced to provide a vital link between patients and their loved ones at the start of the COVID-19 pandemic.
This includes providing 3,304 video and telephone calls between December 2021 and May 2022, averaging to 1,391 hours of wellbeing and reassurance conversations between patients and their loved ones.
This innovation to improve patient experiences and outcomes was also highlighted in PHU’s recent CQC report, when the Trust was rated Good for the second time.
The HSJ Awards are a chance to highlight outstanding contribution to healthcare and share best practice with colleagues nationally.
The partnership between Joint Hospital Group South and Portsmouth Hospitals University NHS Trust has continued to share best practice, and developments and successes are highlighted at the top level within the Defence Medical Services and Navy Command Headquarters.
As Military and NHS staff worked closely together throughout the pandemic, the partnership, has adapted and developed to become more dynamic and responsive, benefitting patients and staff within both organisations.
This has been recognised by the HSJ Awards in the shortlist for the Military and Civilian Health Partnership Award.
Collaborative working in other parts of the PHU have also been recognised as our Organisational Teams have been shortlisted alongside partners in the Hampshire and Isle Of Wight (HIOW) People and OD Collaborative.
Chief People Officers from six NHS provider trusts within the area, including PHU’S Nicole Cornelius, have led on collaborative programmes including the COVID-19 vaccine roll out, skill sharing throughout the pandemic and development of a housing hub to support staff to find affordable accommodation.
The HIOW International Recruitment programme helped to recruit 1,100 new staff into the area and was the most successful international recruitment programme in England.
Chief Executive Penny Emerit said: “I am so proud that our teams and partners have been recognised for their hard work and dedication to our patients and colleagues in this year’s HSJ Awards.
“The three nominations represent really important areas of focus for us, including improving patient experience and collaboration with partners.
“It is fantastic to be able to highlight so many projects and innovations and we look forward to the awards ceremony in November.”
The full list of nominees for the 2022 HSJ awards can be found at https://awards.hsj.co.uk/