A stay in hospital can be a daunting time for anyone whether it is for a short or long time. But having someone with you can help you recover and make you feel more at ease.
Keeping in contact with friends and family is important to patients. It is recognised that a balance is needed between maintaining that contact and allowing for rest and recuperation. In response to feedback from patients, families and carers wards and departments have local guidelines about visiting times so please do check before visiting.
At Portsmouth Hospitals NHS Trust, we are proud to provide expert, compassionate care.
We are here for our local population of about 675,000 residents across Portsmouth and south east Hampshire and care for many people beyond, including providing some tertiary services to a catchment area of more than 2m people.
The Queen Alexandra Hospital is located just on the hill slopes of Portsdown Hill overlooking Portsmouth. It is conveniently situated for both the M27 and A3M.
Family members and carers play an important role in supporting patients during an episode of ill health. We are committed to the active involvement of family members, friends and carers during a hospital stay. Family members and carers play an important role in supporting patients during an episode of ill health.
More information on visiting hospital for an appointment.
If you've had experience of using our services and would like to make a comment then please contact the Patient Advice and Liaison Service (PALS). Your views are very important to us and we would like to hear where you think improvements are needed or where things have gone so well that you would like to share your thanks or gratitude with the staff involved. When things have not gone so well then you can be sure that we want to hear from you, so please get in touch with PALS.
During your stay in hospital you will meet a number of different members of staff. All members of staff wear name badges, but if you are not sure who someone is or what they do, please feel free to ask them to introduce themselves and explain what they do.
If you have any questions about your treatment, please ask a doctor or a nurse.
There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.
We welcome and value your feedback and use the views you share with us in a number of ways to learn and make improvements as well as sharing best practice. Feedback can be provided in a number of ways.
Date: 29 January 2020
Portsmouth Hospitals NHS Trust (PHT) is celebrating achieving an improved rating of “good” following a comprehensive inspection by the Care Quality Commission (CQC).
The CQC’s report, published today (29 January), follows a series of planned visits by inspectors to Queen Alexandra Hospital in Portsmouth (QA) in October and November 2019. The inspection focused on three elements: the Trust’s leadership, use of resources, and five core services.
The Trust’s ratings have improved or been maintained across all five core services inspected – maternity, medicine and older people’s care, surgery, outpatients and emergency and urgent care.
The CQC has also highlighted nine areas of excellence across the organisation*. These range from significant improvements in the Trust’s culture, which in turn have improved the experience of teams and individuals and the care they provide, to innovative recruitment methods which have led to a considerable reduction in nursing vacancies and turnover.
Mark Cubbon, Chief Executive of Portsmouth Hospitals NHS Trust, said: “We are delighted that our overall rating from the CQC has improved to “good.” The inspection report signals improvements in many areas and I want to say a big thank you to everyone who has contributed to this significant achievement. It’s testament to the hard work of individuals and teams right across the organisation who come to work every day aiming to provide the best possible care for every patient.”
The Trust is rated “good” for being well led and “good” for its use of resources. Surgery is now rated “good” across the board and the improvement in the organisation’s rating for being “caring” from “requires improvement” to “good” is a reflection of what is seen from individuals and teams across the Trust every day.
While critical care was not inspected by the CQC as part of their latest comprehensive inspection, it retains its ratings of “outstanding” across the board.
In total 35 out of the organisation’s 44 ratings from the CQC are now “good” or “outstanding” – almost 80%.
The CQC found that services are planned and care provided to meet the needs of local people and communities, and that the Trust works with partners in the wider health and care system to plan care.
The report states that staff treat patients with compassion and kindness, supporting and involving patients, families and carers to understand their condition and make informed decisions about their care and treatment.
Inspectors also found that PHT’s leadership is visible and approachable, that individuals employed by the Trust feel respected, supported and valued and that they focus on the needs of patients.
Mark added: “The hard work does not stop here We will continue to explore ways to make further improvements to the services we provide and how we can make PHT an even better place to work. This achievement provides a great platform from which we will build on the improvements we are making every day.
“While we have made progress in many areas, there is still more to do and areas for improvement highlighted in the report are all known to us. We already have plans in place and are absolutely committed to driving further improvements for the benefit of our patients their families and carers in the communities we serve.”