We know how important it is for patients and families to be able to see visitors. Please help us keep our patients and staff as safe as possible by checking the guidance below before you visiting.
We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication. Our ward staff are keeping in touch with patients’ next of kin directly and our Voluntary Services team can help pass on personal messages from family and friends.
After suspending visiting earlier in the year, we are now able to offer limited visiting to some wards at the discretion of the nurse in-charge.”
We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication. Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.
The Queen Alexandra Hospital is located just on the hill slopes of Portsdown Hill overlooking Portsmouth. It is conveniently situated for both the M27 and A3M.
Family members and carers play an important role in supporting patients during an episode of ill health. We are committed to the active involvement of family members, friends and carers during a hospital stay. Family members and carers play an important role in supporting patients during an episode of ill health.
More information on visiting hospital for an appointment.
If you've had experience of using our services and would like to make a comment then please contact the Patient Advice and Liaison Service (PALS). Your views are very important to us and we would like to hear where you think improvements are needed or where things have gone so well that you would like to share your thanks or gratitude with the staff involved. When things have not gone so well then you can be sure that we want to hear from you, so please get in touch with PALS.
Our Strategy – Working Together, Improving Together
Our strategy sets out our vision, values, strategic aims and most importantly, how we will deliver against these ambitions for our patients, communities, and people in the future.
It is not just a document, it is for and about everyone at PHU, building on what we have achieved with a renewed focus on continuous improvement and the need to continue to work together and improve together to achieve our goals.
A full copy of the strategy can be downloaded here.
For more information, please visit our strategy webpage.
There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.
We welcome and value your feedback and use the views you share with us in a number of ways to learn and make improvements as well as sharing best practice. Feedback can be provided in a number of ways.
Date: 06 September 2021
Portsmouth Hospitals University NHS Trust (PHU) was delighted to hear that Lauren Eyers, communications officer and Michael Lympany, systems and development manager, have been shortlisted for this year’s national Unsung Hero Awards.
Lauren, who after successfully completing her apprenticeship scheme at the Trust has been shortlisted in the apprentice of the year category. Lauren’s natural capacity to juggle multiple tasks simultaneously came to the forefront during the past 18 months of the pandemic. Her self-motivation, calm and efficient manner enabled her to multi-task on several requests from every corner of the hospital, while also managing her day-to-day workload.
Working long hours, Lauren helped support her colleagues to manage ongoing media requests, staff communications, as well as public information about attending the emergency department and other clinics. In addition to managing all the requests that came into the communications team, Lauren still managed time to help the hospital charity deliver thousands of Easter eggs to staff across the Trust.
Head of communications, Emma Abdulaal said: “We simply wouldn’t have been able to deliver the level of communications we did without Lauren. She is an incredible team player, and we are so proud of her. Lauren is a true success story of the apprenticeship pathway and we wish her all the luck in this year’s awards.”
Critical Care IT team lead, Michael Lympany, was nominated and shortlisted in the IT and Digital category for his exceptional support and overall contribution during the pandemic. With Critical Care beds rising from 20 to over 60 in six different locations at the height of the pandemic, Mike sourced enough licences, equipment, and supplies to enable the team to expand their clinical information system to every single bed.
Caroline Cawkill, matron and operational manager said: “To support his clinical colleagues, Mike volunteered and entered Covid areas wearing the same PPE we were. He assisted and helped new staff who were redeployed from other clinical areas and ensured they had the right access to our IT systems and produced a helpful guide for colleagues who were unfamiliar with the technology.
“Working long days, answering queries, correcting any faults, and trouble-shooting all the IT issues, as well as being on-call overnight and at the weekend, Mike’s resilience and patience was incredible. In addition, Mike took an interest in everyone's personal wellbeing and besides being a great role model, he ran mindfulness sessions, created a relaxation room, and provided additional wellbeing resources. Mike went above and beyond his role and helped us through the most challenging period of our careers.”
About the Unsung hero Awards
The Unsung Hero Awards (UHA) were established in 2015 to promote a sense of personal well–being and promote Non-Medical / Non-Clinical NHS Staff and Volunteers.