We know how important it is for patients and families to be able to see visitors. Please help us keep our patients and staff as safe as possible by checking the guidance below before you visiting.
Read more on visiting times...
We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication. Our ward staff are keeping in touch with patients’ next of kin directly and our Voluntary Services team can help pass on personal messages from family and friends.
After suspending visiting earlier in the year, we are now able to offer limited visiting to some wards at the discretion of the nurse in-charge.”
Read more on visiting times...
We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication. Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.
The Queen Alexandra Hospital is located just on the hill slopes of Portsdown Hill overlooking Portsmouth. It is conveniently situated for both the M27 and A3M.
Family members and carers play an important role in supporting patients during an episode of ill health. We are committed to the active involvement of family members, friends and carers during a hospital stay. Family members and carers play an important role in supporting patients during an episode of ill health.
More information on visiting hospital for an appointment.
If you've had experience of using our services and would like to make a comment then please contact the Patient Advice and Liaison Service (PALS). Your views are very important to us and we would like to hear where you think improvements are needed or where things have gone so well that you would like to share your thanks or gratitude with the staff involved. When things have not gone so well then you can be sure that we want to hear from you, so please get in touch with PALS.
During your stay in hospital you will meet a number of different members of staff. All members of staff wear name badges, but if you are not sure who someone is or what they do, please feel free to ask them to introduce themselves and explain what they do.
If you have any questions about your treatment, please ask a doctor or a nurse.
There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.
We welcome and value your feedback and use the views you share with us in a number of ways to learn and make improvements as well as sharing best practice. Feedback can be provided in a number of ways.
Date: 01 March 2022
Portsmouth Hospitals University NHS Trust (PHU) has become one of only two Trusts to be reaccredited as Veteran Aware for its dedication to the Armed Forces community.
The Trust received its formal re-accreditation status from the Veterans Covenant Healthcare Alliance (VCHA) earlier this month.
Chief Nurse, Liz Rix, said: “We are incredibly proud to have been re-accredited by the VCHA and this achievement reinforces our commitment to the veterans we have the privilege to care for here at Queen Alexandra Hospital.”
Chair of the VCHA, Professor Tim Briggs, CBE, said: “I am extremely proud to announce Portsmouth Hospitals University NHS Trust has demonstrated continuous improvement in how it cares for veterans, reservists, and their families.
“It is only right that people who have given so much, receive the same treatment as everyone else. By recognising the unique situation and issues faced by the Armed Forces community, we can continue in the right direction to ensuring this group does not face variation in the care they receive.”
VCHA regional lead for the South East Anna-Marie Tipping said: “I would like to congratulate PHU on their re-accreditation as a Veteran Aware Trust. The Trust is the gold standard when it comes to care of patients, staff and the community in Portsmouth and the surrounding areas.
“The role of their veterans’ lead, Keith Malcom, and Defence Medical Welfare Service officer, Jan Hodgkinson, have been paramount to the care delivered to the Armed Forces community.
“Highlights include attending to each identified veteran at their bedside, hosting and attending employment events, and actively working in the community to raise healthcare standards for the Armed Forces community.”
Anna-Marie added: “I have deep links to Portsmouth as a naval veteran. I was also born and raised in the city. I was treated at Queen Alexandra hospital during my medical discharge, so I give my personal thanks to their entire workforce.”
The VCHA is a group of NHS healthcare providers in England committed to providing the best standards of care for the Armed Forces community, based on the principles of the Armed Forces Covenant.
The Armed Forces Covenant – which recently passed into law – is a promise by the nation ensuring that those who serve, or who have served, in the Armed forces, and their families, are treated fairly. The aim is to develop, share and drive the implementation of best practice that will improve armed forces veterans’ care, while at the same time raising standards for everyone across the NHS.
PHU re-signed the Armed Forces Covenant last year.
To find out more about the Veterans Covenant Healthcare Alliance, visit their website.
