After suspending visiting earlier in the year, we are now able to offer limited visiting to some wards at the discretion of the nurse in-charge.”
Read more on visiting times...
We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication. Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.
After suspending visiting earlier in the year, we are now able to offer limited visiting to some wards at the discretion of the nurse in-charge.”
Read more on visiting times...
We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication. Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.
The Queen Alexandra Hospital is located just on the hill slopes of Portsdown Hill overlooking Portsmouth. It is conveniently situated for both the M27 and A3M.
Family members and carers play an important role in supporting patients during an episode of ill health. We are committed to the active involvement of family members, friends and carers during a hospital stay. Family members and carers play an important role in supporting patients during an episode of ill health.
More information on visiting hospital for an appointment.
If you've had experience of using our services and would like to make a comment then please contact the Patient Advice and Liaison Service (PALS). Your views are very important to us and we would like to hear where you think improvements are needed or where things have gone so well that you would like to share your thanks or gratitude with the staff involved. When things have not gone so well then you can be sure that we want to hear from you, so please get in touch with PALS.
During your stay in hospital you will meet a number of different members of staff. All members of staff wear name badges, but if you are not sure who someone is or what they do, please feel free to ask them to introduce themselves and explain what they do.
If you have any questions about your treatment, please ask a doctor or a nurse.
There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.
We welcome and value your feedback and use the views you share with us in a number of ways to learn and make improvements as well as sharing best practice. Feedback can be provided in a number of ways.
Date: 22 November 2021
The term ’nursing support worker’ encompasses hundreds of different job titles and roles, including health care support workers, assistant practitioners, nursing associates and health care assistants. Tom Coles is a health care support worker at PHU and we caught up with him on #NursingSupportWorkersDay to hear about his role and why he is #ProudTobePHU
How long have you worked at PHU?
I have worked for the Trust since the end of March 2021, so I'm coming up to seven and a half months service.
How would you describe your role?
My role is primarily based on patient care and supporting the nursing staff. Healthcare support workers have a range of responsibilities from making beds and assisting with patient personal care to monitoring and recording patient observations.
What does working closely with patients mean to you?
An element of the role which I believe to be of particular importance is the social aspect of interacting with the patients, I work to build rapport and find common areas of interest to help put them at ease and ensure they have someone they can talk to. With restricted visiting due to Covid, I feel it is my duty to provide my patients with a degree of socialising to improve their mood and reduce loneliness.
What makes you #ProudToBePHU?
PHU is a fantastic place to work, I have brilliant colleagues who all work hard for the good of the patients. We are all one team, the Doctors and Nurses, the Support Workers and MDT, the cleaning and kitchen staff. The quality of teamwork and comradeship is what makes the Trust a great place to work.
#ProudToBePHU
