Temporary visiting restrictions due to COVID-19

We recently made the difficult decision to suspend visiting to our hospital until further notice except in the below exceptional circumstances, to help reduce the spread of COVID-19.

Read more information about restrictions…


Messages for loved ones and keeping in touch

We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication.  Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.

Read more information about messages for loved ones…

Temporary visiting restrictions due to COVID-19

We recently made the difficult decision to suspend visiting to our hospital until further notice except in the below exceptional circumstances, to help reduce the spread of COVID-19.

Read more information about restrictions…


Messages for loved ones and keeping in touch

We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication.  Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.

Read more information about messages for loved ones…

During your stay in hospital you will meet a number of different members of staff.  All members of staff wear name badges, but if you are not sure who someone is or what they do, please feel free to ask them to introduce themselves and explain what they do. 

If you have any questions about your treatment, please ask a doctor or a nurse.

There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.

News

New urgent care service in Portsmouth East Hampshire marks milestone after supporting 500th patient

Date: 03 August 2020

A new initiative that provides an additional, more convenient way for patients to access urgent NHS care via an enhanced 111 service has supported its 500th patient. 

The service aims to reduce overcrowding and the risk of transmission of COVID-19 in the Emergency Department (ED) at Queen Alexandra Hospital (QA) in Portsmouth by offering patients who contact NHS 111 a booked time slot, where clinically appropriate. It also supports patients in Portsmouth and South East Hampshire (PSEH) to access the right care the first time and in a more convenient way.

Every patient in PSEH who contacts NHS 111 is assessed by a health advisor who provides advice or directs them to the most appropriate setting for their needs. If the patient is advised to attend ED at QA but their condition is not assessed as being a medical emergency, NHS 111 offers to book them a time slot to attend. 

A month after the Portsmouth Hospitals University NHS Trust (PHU) and South Central Ambulance Service NHS Foundation Trust (SCAS) initiative launched, 526 patients have attended ED at QA via a more convenient, booked time slot, also reducing the risk of infection. Many others, with the support of local GPs operating a clinical assessment service working with NHS 111, have been redirected into other more appropriate services for them, without having to attend ED. 

Dr John Knighton, Medical Director at PHU, said: 

“Ensuring that our patients continue to receive safe, timely care in the setting that is most appropriate for their needs, is our absolute priority. I am delighted that, working with our partners, we have been able to support 500 patients who have been offered a booked time slot at our ED after being clinically assessed via NHS 111.

“Contacting NHS 111 in the first instance helps us to keep our patients safe, reduces the risk of transmission of COVID-19 in our ED and supports local patients to access the right clinical service the first time.

“Our ED is open at all times and anyone experiencing a medical emergency should still attend ED or call 999. Patients who arrive at ED without contacting NHS 111 first will receive high quality emergency care and treatment, if they need it.” 

Luci Stephens, Director of Operations, Clinical Co-ordination Centres at SCAS, said:

“So far over 500 patients have contacted our NHS 111 service before attending QA and had a time slot in ED booked for them if that is the care they needed. The co-operation and partnership between SCAS, PHU, primary care and other healthcare providers in PSEH to get this enhancement up and running in a short space of time has been outstanding.

“Our NHS 111 Health Advisors and clinical teams have been able to direct patients to the quickest and most appropriate treatment for their clinical needs, and the feedback we have had from patients has been overwhelmingly positive.

“This initiative is vital for keeping patients safe by restricting the time spent waiting in ED and for managing the capacity of NHS services by ensuring patients are getting the most appropriate care for their clinical needs.”

Dr David Chilvers, Clinical Chair for Fareham and Gosport for the Hampshire Partnership of Clinical Commissioning Groups, said:

“Local GPs are also playing a vital role in the delivery of this new approach, through our clinical assessment service. It links with NHS 111 to ensure that any patient who calls asking for urgent help can have their needs thoroughly assessed and identified by a GP within a few minutes of their initial call.

“The GP will have access to the patients’ notes and can talk to them directly to identify the best option for them – in some instances that may be a timed appointment at ED but in many more cases they are finding that patients can be safely referred back to their GP practice for follow up support, given a prescription or directed to other sources of help, sparing them an unnecessary trip to ED.”

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