After suspending visiting earlier in the year, we are now able to offer limited visiting to some wards at the discretion of the nurse in-charge.”
Read more on visiting times...
We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication. Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.
After suspending visiting earlier in the year, we are now able to offer limited visiting to some wards at the discretion of the nurse in-charge.”
Read more on visiting times...
We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication. Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.
The Queen Alexandra Hospital is located just on the hill slopes of Portsdown Hill overlooking Portsmouth. It is conveniently situated for both the M27 and A3M.
Family members and carers play an important role in supporting patients during an episode of ill health. We are committed to the active involvement of family members, friends and carers during a hospital stay. Family members and carers play an important role in supporting patients during an episode of ill health.
More information on visiting hospital for an appointment.
If you've had experience of using our services and would like to make a comment then please contact the Patient Advice and Liaison Service (PALS). Your views are very important to us and we would like to hear where you think improvements are needed or where things have gone so well that you would like to share your thanks or gratitude with the staff involved. When things have not gone so well then you can be sure that we want to hear from you, so please get in touch with PALS.
During your stay in hospital you will meet a number of different members of staff. All members of staff wear name badges, but if you are not sure who someone is or what they do, please feel free to ask them to introduce themselves and explain what they do.
If you have any questions about your treatment, please ask a doctor or a nurse.
There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.
We welcome and value your feedback and use the views you share with us in a number of ways to learn and make improvements as well as sharing best practice. Feedback can be provided in a number of ways.
Date: 28 November 2022
This November the way pregnant people access urgent care is changing. From Monday 28 November, pregnant people across Hampshire, Southampton, Portsmouth and the Isle of Wight will have access to a new urgent care maternity triage app.
The new maternity triage service, which is available by downloading the Healthier Together app, will allow pregnant people to log any maternity concerns they may encounter during their pregnancy and have instant access to the help or advice that they need.
The app will ask the user to assess their symptoms and it will then decide if they fall into a red, amber or green category. The outcomes of those categories are:
Red: These issues will be classed as an emergency and will require the user to call 999
Amber: The user will be advised to call the maternity triage line if the concern is a maternity related or will be advised to contact their GP surgery or 111 if out of hours.
For both the red and amber categories, the user can press a button on the app and they will automatically be connected to the service that has been recommended.
Green: The user will be directed to information to self-care at home.
If the user is directed to call the maternity triage line, they will be connected to a midwife either at South Central Ambulance Services (SCAS) in Otterbourne or at the Isle of Wight ambulance station. They will be triaged by the midwives and, if required, advised to attend their local Maternity Day Assessment Unit (MDAU) for further assessment.
Margaret Beattie, Associate Director for Maternity & Early Years at the Hampshire and Isle of Wight Integrated Care Board said: “This a brilliant new service which will allow women and pregnant people to have access to consistent advice, as and when they need it, 24 hours a day, 7 days a week.
“The maternity triage line is there to help those women who are having serious issues with their pregnancy and need to speak to one of our brilliant midwives however the majority of concerns can be resolved at home using the advice provided within the app.”
The NHS Healthier Together app can be downloaded either from the Apple app store, or the Google Play store.
The NHS Healthier Together app also provides help and advice for children as well as pregnant people. If your child is unwell and needs to be seen by a healthcare professional, instead of having to call your GP surgery, your surgery may offer you the option to use the app to directly inform them about your child’s symptoms. They will then contact you to decide what needs to be done. And if you are seeking help when your GP surgery is shut, it will direct you to NHS 111.
