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Temporary visiting restrictions due to COVID-19

We recently made the difficult decision to suspend visiting to our hospital until further notice except in the below exceptional circumstances, to help reduce the spread of COVID-19.

Read more information about restrictions…


Messages for loved ones and keeping in touch

We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication.  Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.

Read more information about messages for loved ones…

Temporary visiting restrictions due to COVID-19

We recently made the difficult decision to suspend visiting to our hospital until further notice except in the below exceptional circumstances, to help reduce the spread of COVID-19.

Read more information about restrictions…


Messages for loved ones and keeping in touch

We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication.  Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.

Read more information about messages for loved ones…

During your stay in hospital you will meet a number of different members of staff.  All members of staff wear name badges, but if you are not sure who someone is or what they do, please feel free to ask them to introduce themselves and explain what they do. 

If you have any questions about your treatment, please ask a doctor or a nurse.

There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.

News

New service provides family and friends ability to share messages with loved ones in hospital

Date: 08 April 2020

 

A hospital stay can be difficult at anytime, but not being able to see your loved ones can make it even harder. After visiting was suspended at Queen Alexandra Hospital, the Patient Advice and Liaison Service (PALS) have introduced a way that enables patients to keep in contact with their friends and family by passing on personal messages.

Relatives and friends can email a personal message to the PALS team using PHT.PALS2@porthosp.nhs.uk or call the team Monday to Friday from 10am to 3pm  on 0800 917 6039 to leave a message. Each morning these messages will be printed out and laminated before being delivered to patients on the wards via our Family Liaison Officers. Photographs can be included in messages.

When you send your message, please share the patients name and the ward they are on, if you know this information.

Marion Brown, Head of PALS Portsmouth, said: “We know the impact not being able to communicate with your loved ones can have on our patients and not everyone is comfortable using video or phone technology. By offering this service we hope that we are playing our part in improving the experience of people staying with us and bring a smile to those on our wards.”

This service will run separately to the work teams are doing on the wards to keep each patient’s next of kin updated about their progress medically.

If you want to know more about dropping off essential items for your family members who are currently staying at Queen Alexandra Hospital, please click here.

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Queen Alexandra Hospital,
Cosham,
Portsmouth,
PO6 3L

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