We recently made the difficult decision to suspend visiting to our hospital until further notice except in the below exceptional circumstances, to help reduce the spread of COVID-19.
Read more information about restrictions…
We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication. Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.
We recently made the difficult decision to suspend visiting to our hospital until further notice except in the below exceptional circumstances, to help reduce the spread of COVID-19.
Read more information about restrictions…
We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication. Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.
The Queen Alexandra Hospital is located just on the hill slopes of Portsdown Hill overlooking Portsmouth. It is conveniently situated for both the M27 and A3M.
Family members and carers play an important role in supporting patients during an episode of ill health. We are committed to the active involvement of family members, friends and carers during a hospital stay. Family members and carers play an important role in supporting patients during an episode of ill health.
More information on visiting hospital for an appointment.
If you've had experience of using our services and would like to make a comment then please contact the Patient Advice and Liaison Service (PALS). Your views are very important to us and we would like to hear where you think improvements are needed or where things have gone so well that you would like to share your thanks or gratitude with the staff involved. When things have not gone so well then you can be sure that we want to hear from you, so please get in touch with PALS.
During your stay in hospital you will meet a number of different members of staff. All members of staff wear name badges, but if you are not sure who someone is or what they do, please feel free to ask them to introduce themselves and explain what they do.
If you have any questions about your treatment, please ask a doctor or a nurse.
There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.
We welcome and value your feedback and use the views you share with us in a number of ways to learn and make improvements as well as sharing best practice. Feedback can be provided in a number of ways.
Date: 08 April 2020
A hospital stay can be difficult at anytime, but not being able to see your loved ones can make it even harder. After visiting was suspended at Queen Alexandra Hospital, the Patient Advice and Liaison Service (PALS) have introduced a way that enables patients to keep in contact with their friends and family by passing on personal messages.
Relatives and friends can email a personal message to the PALS team using PHT.PALS2@porthosp.nhs.uk or call the team Monday to Friday from 10am to 3pm on 0800 917 6039 to leave a message. Each morning these messages will be printed out and laminated before being delivered to patients on the wards via our Family Liaison Officers. Photographs can be included in messages.
When you send your message, please share the patients name and the ward they are on, if you know this information.
Marion Brown, Head of PALS Portsmouth, said: “We know the impact not being able to communicate with your loved ones can have on our patients and not everyone is comfortable using video or phone technology. By offering this service we hope that we are playing our part in improving the experience of people staying with us and bring a smile to those on our wards.”
This service will run separately to the work teams are doing on the wards to keep each patient’s next of kin updated about their progress medically.
If you want to know more about dropping off essential items for your family members who are currently staying at Queen Alexandra Hospital, please click here.
