A stay in hospital can be a daunting time for anyone whether it is for a short or long time. But having someone with you can help you recover and make you feel more at ease.
Keeping in contact with friends and family is important to patients. It is recognised that a balance is needed between maintaining that contact and allowing for rest and recuperation. In response to feedback from patients, families and carers wards and departments have local guidelines about visiting times so please do check before visiting.
At Portsmouth Hospitals NHS Trust, we are proud to provide expert, compassionate care.
We are here for our local population of about 675,000 residents across Portsmouth and south east Hampshire and care for many people beyond, including providing some tertiary services to a catchment area of more than 2m people.
The Queen Alexandra Hospital is located just on the hill slopes of Portsdown Hill overlooking Portsmouth. It is conveniently situated for both the M27 and A3M.
Family members and carers play an important role in supporting patients during an episode of ill health. We are committed to the active involvement of family members, friends and carers during a hospital stay. Family members and carers play an important role in supporting patients during an episode of ill health.
More information on visiting hospital for an appointment.
If you've had experience of using our services and would like to make a comment then please contact the Patient Advice and Liaison Service (PALS). Your views are very important to us and we would like to hear where you think improvements are needed or where things have gone so well that you would like to share your thanks or gratitude with the staff involved. When things have not gone so well then you can be sure that we want to hear from you, so please get in touch with PALS.
During your stay in hospital you will meet a number of different members of staff. All members of staff wear name badges, but if you are not sure who someone is or what they do, please feel free to ask them to introduce themselves and explain what they do.
If you have any questions about your treatment, please ask a doctor or a nurse.
There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.
We welcome and value your feedback and use the views you share with us in a number of ways to learn and make improvements as well as sharing best practice. Feedback can be provided in a number of ways.
Date: 18 February 2020
Nine out of 10 staff at Portsmouth Hospitals NHS Trust (PHT) feel that their role makes a difference to patient care, according to findings of the NHS Staff Survey published today (Tuesday 18 February). In total 3,911 individuals from across the organisation completed and returned the confidential survey between September and November last year – a response rate of 52%. Nationally the response rate for similar NHS organisation is 47%. Independent analysis of responses from individuals across the Trust reveals a significant improvement in nine of the 11 survey themes compared to 2018, while maintaining strong performance in the remaining two areas.
In total 90.4% of respondents feel that their role makes a difference to patients and service users – a 2.3% increase compared to 2018 and higher than the 89.7% average when compared to similar organisations nationally. Meanwhile there are improvements in engagement, with 79.2% of respondents stating that care of patients and service users of PHT’s top priority compared to 77.8% last year and above the average for similar organisations. The report shows seven out of 10 staff who responded to the survey would recommend PHT to a relative or friend for treatment – 70.5% - compared to 68.5% the previous year.
And an increasing number would recommend PHT as a place to work – 63.5%. Respondents also report feel increasingly valued, respected and supported at work, with the survey findings showing improvements in motivation and morale. Almost three quarters of respondents – 72.8% - feel that their immediate manager takes a positive interest in their health and wellbeing compared to an average of 68.1% when benchmarked against similar organisations nationally. Three quarters of respondents (75.5%) feel that their immediate manager values their work – 3% higher than the average for similar organisations. In total 73.3% of respondents feel they receive the respect they deserve at work (71.1% in 2018) compared to 71.4% of respondents on average across similar organisations. Meanwhile 73% of individuals feel that their immediate manager encourages them at work (68.9% in 2018) – 3.1% higher than the average for similar organisations.
The quality of appraisal conversations across the organisation has also improved.
Nicole Cornelius, Director of Workforce and Organisational Development at Portsmouth Hospitals NHS Trust, said: "We are delighted that findings from the annual NHS Survey show improvements across nine out of the 11 areas of focus.
"The survey is one of a number of ways in which we seek feedback from individuals across the organisation on their experiences at work. The findings are key in helping us to understand areas where we are getting things right and identify further areas for improvement.
"While progress has been made, we know that there is still more to do and we are committed to driving further improvements to help make PHT an even better place to work, for the benefit of patients, their carers and families and colleagues."
The report follows the recent publication of the final report following a comprehensive inspection of PHT by the Care Quality Commission (CQC) in October and November. The Trust was rated "good" overall and improvements in the Trust’s culture, leading to the improved experience of individuals and teams and the care they provide, were among nine areas of excellence highlighted by the inspectors.