We know how important it is for patients and families to be able to see visitors. Please help us keep our patients and staff as safe as possible by checking the guidance below before you visiting.
We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication. Our ward staff are keeping in touch with patients’ next of kin directly and our Voluntary Services team can help pass on personal messages from family and friends.
After suspending visiting earlier in the year, we are now able to offer limited visiting to some wards at the discretion of the nurse in-charge.”
We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication. Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.
The Queen Alexandra Hospital is located just on the hill slopes of Portsdown Hill overlooking Portsmouth. It is conveniently situated for both the M27 and A3M.
Family members and carers play an important role in supporting patients during an episode of ill health. We are committed to the active involvement of family members, friends and carers during a hospital stay. Family members and carers play an important role in supporting patients during an episode of ill health.
More information on visiting hospital for an appointment.
If you've had experience of using our services and would like to make a comment then please contact the Patient Advice and Liaison Service (PALS). Your views are very important to us and we would like to hear where you think improvements are needed or where things have gone so well that you would like to share your thanks or gratitude with the staff involved. When things have not gone so well then you can be sure that we want to hear from you, so please get in touch with PALS.
Our Strategy – Working Together, Improving Together
Our strategy sets out our vision, values, strategic aims and most importantly, how we will deliver against these ambitions for our patients, communities, and people in the future.
It is not just a document, it is for and about everyone at PHU, building on what we have achieved with a renewed focus on continuous improvement and the need to continue to work together and improve together to achieve our goals.
A full copy of the strategy can be downloaded here.
For more information, please visit our strategy webpage.
There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.
We welcome and value your feedback and use the views you share with us in a number of ways to learn and make improvements as well as sharing best practice. Feedback can be provided in a number of ways.
Date: 29 October 2021
Working as one team is one of the values here at Portsmouth Hospitals University NHS Trust and our volunteers are always showing their willingness to work within any of our teams across the Trust.
Our volunteers of the month for August are Kirsty Poate, Terri Thewlis and Avril Berthoud, whom, alongside their normal duties, joined our maternity department to provided extra support.
Their nomination read: “A request was received to find additional volunteer support for maternity due to the activity and staffing levels. Kirsty, Avril and Terri without hesitation offered to do additional volunteering shifts within hours of being asked alongside their usual roles.
“Kirsty has been a volunteer for a number of years and has been helping on bag drop since the beginning of the pandemic and also helps gain friends and family feedback from patients.
“Terri has volunteered for a number of years in many posts most recently she has been helping as a pharmacy runner.
“Avril joined us at the start of the pandemic and has been a valued member of the bag drop team along with her husband Michael they often do extra shifts when the service is short.
“Our maternity team really appreciated their support and said it made a real difference to staff and the mums in the department.
“We are delighted that they feel so welcome they will still continue to do the extra shifts alongside their other volunteer roles.”
Our chairman Melloney Poole and senior members of the maternity team surprised the trio with their certificate and badges.
Do you know an individual or group of volunteers who go the extra mile?
Nominate them for volunteer of the month on our website.
Paper copies can also be downloaded from the website and sent to Communications, De La Court, Queen Alexandra Hospital, PO6 3LY.