We know how important it is for patients and families to be able to see visitors. Please help us keep our patients and staff as safe as possible by checking the guidance below before you visiting.
Read more on visiting times...
We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication. Our ward staff are keeping in touch with patients’ next of kin directly and our Voluntary Services team can help pass on personal messages from family and friends.
After suspending visiting earlier in the year, we are now able to offer limited visiting to some wards at the discretion of the nurse in-charge.”
Read more on visiting times...
We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication. Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.
The Queen Alexandra Hospital is located just on the hill slopes of Portsdown Hill overlooking Portsmouth. It is conveniently situated for both the M27 and A3M.
Family members and carers play an important role in supporting patients during an episode of ill health. We are committed to the active involvement of family members, friends and carers during a hospital stay. Family members and carers play an important role in supporting patients during an episode of ill health.
More information on visiting hospital for an appointment.
If you've had experience of using our services and would like to make a comment then please contact the Patient Advice and Liaison Service (PALS). Your views are very important to us and we would like to hear where you think improvements are needed or where things have gone so well that you would like to share your thanks or gratitude with the staff involved. When things have not gone so well then you can be sure that we want to hear from you, so please get in touch with PALS.
During your stay in hospital you will meet a number of different members of staff. All members of staff wear name badges, but if you are not sure who someone is or what they do, please feel free to ask them to introduce themselves and explain what they do.
If you have any questions about your treatment, please ask a doctor or a nurse.
There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.
We welcome and value your feedback and use the views you share with us in a number of ways to learn and make improvements as well as sharing best practice. Feedback can be provided in a number of ways.
Date: 07 January 2022
Early this morning (7 January 2022) we declared a major incident following a significant water leak within clinical areas of the ground floor. The water supply was turned off to a significant portion of our site while the cause was identified and infrastructure challenges rectified. No patients or staff were harmed and we were able to relocate patients safely to other areas of the hospital.
Throughout the day we have been working to test the water supply and ensure the areas affected have been fully cleaned and repaired. Due to the success of this work, we are pleased to share we have now been able to stand down the major incident.
If you are due to attend the hospital for an appointment or procedure from tomorrow (Saturday 8 January 2022) please attend as usual, unless you are otherwise contacted.
Penny Emerit, chief executive at PHU, said, “I would like to thank our incredible teams for their hard work in keeping all patients onsite safe and restoring all infrastructure and clinical services.
“Throughout the incident, we have worked closely with our local health and social care partners, who acted quickly to offer help and support throughout, so we would like to share our thanks with them too.
“I would also like to thank our local communities for their patience and understanding. We know having an appointment or procedure delayed isn’t easy, but it was the right thing to do given the situation we were in.
“Please continue attending appointments and we will keep you updated with any news or information from the Trust through our website and social media.”
