We know how important it is for patients and families to be able to see visitors. Please help us keep our patients and staff as safe as possible by checking the guidance below before you visiting.
We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication. Our ward staff are keeping in touch with patients’ next of kin directly and our Voluntary Services team can help pass on personal messages from family and friends.
After suspending visiting earlier in the year, we are now able to offer limited visiting to some wards at the discretion of the nurse in-charge.”
We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication. Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.
The Queen Alexandra Hospital is located just on the hill slopes of Portsdown Hill overlooking Portsmouth. It is conveniently situated for both the M27 and A3M.
Family members and carers play an important role in supporting patients during an episode of ill health. We are committed to the active involvement of family members, friends and carers during a hospital stay. Family members and carers play an important role in supporting patients during an episode of ill health.
More information on visiting hospital for an appointment.
If you've had experience of using our services and would like to make a comment then please contact the Patient Advice and Liaison Service (PALS). Your views are very important to us and we would like to hear where you think improvements are needed or where things have gone so well that you would like to share your thanks or gratitude with the staff involved. When things have not gone so well then you can be sure that we want to hear from you, so please get in touch with PALS.
Our Strategy – Working Together, Improving Together
Our strategy sets out our vision, values, strategic aims and most importantly, how we will deliver against these ambitions for our patients, communities, and people in the future.
It is not just a document, it is for and about everyone at PHU, building on what we have achieved with a renewed focus on continuous improvement and the need to continue to work together and improve together to achieve our goals.
A full copy of the strategy can be downloaded here.
For more information, please visit our strategy webpage.
There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.
We welcome and value your feedback and use the views you share with us in a number of ways to learn and make improvements as well as sharing best practice. Feedback can be provided in a number of ways.
Date: 07 January 2022
As a result of a significant water leak affecting large parts of the Queen Alexandra Hospital site, we have declared a major incident.
All outpatients appointments scheduled for this morning (Friday 7 January 2022) have been cancelled. We apologise for the short notice and any inconvenience this will cause. We will rearrange the appointments as soon as possible.
Dialysis and chemotherapy appointments continue as usual.
We can confirm maternity outpatient appointments will continue.
Virtual appointments will still continue as usual and you may receive a call from the department to offer this.
We will keep you updated with any developments and potential impact on other services.
**Update 13:56pm Friday 7 January 2022**
We are continuing to run a major incident from the Queen Alexandra Hospital site following a significant water leak early this morning. Work has been ongoing to identify the source of the leak and we are now testing the water supply to ensure that the water supply is resilient across the site.
Our priority is to ensure that we can safely care for our patients currently with us and reduce the number of people onsite.
We have taken the decision to cancel all of today’s remaining outpatients and elective procedures. However, maternity appointments will go ahead and some outpatients clinics are contacting patients directly if their appointment can go ahead. We are also running lifesaving surgery, renal dialysis, chemotherapy and radiotherapy.
Our Emergency department remains open for the most serious life-threatening emergencies, but please use alternative services where possible.
Penny Emerit, chief executive at Portsmouth Hospitals University NHS Trust, said, “I would like to take this opportunity to thank colleagues across the Trust who have responded brilliantly to this situation. I’d also like to thank partners from across Hampshire and the Isle of Wight and the region and our local community for their ongoing support and assistance.”