After suspending visiting earlier in the year, we are now able to offer limited visiting to some wards at the discretion of the nurse in-charge.”
Read more on visiting times...
We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication. Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.
After suspending visiting earlier in the year, we are now able to offer limited visiting to some wards at the discretion of the nurse in-charge.”
Read more on visiting times...
We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication. Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.
The Queen Alexandra Hospital is located just on the hill slopes of Portsdown Hill overlooking Portsmouth. It is conveniently situated for both the M27 and A3M.
Family members and carers play an important role in supporting patients during an episode of ill health. We are committed to the active involvement of family members, friends and carers during a hospital stay. Family members and carers play an important role in supporting patients during an episode of ill health.
More information on visiting hospital for an appointment.
If you've had experience of using our services and would like to make a comment then please contact the Patient Advice and Liaison Service (PALS). Your views are very important to us and we would like to hear where you think improvements are needed or where things have gone so well that you would like to share your thanks or gratitude with the staff involved. When things have not gone so well then you can be sure that we want to hear from you, so please get in touch with PALS.
During your stay in hospital you will meet a number of different members of staff. All members of staff wear name badges, but if you are not sure who someone is or what they do, please feel free to ask them to introduce themselves and explain what they do.
If you have any questions about your treatment, please ask a doctor or a nurse.
There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.
We welcome and value your feedback and use the views you share with us in a number of ways to learn and make improvements as well as sharing best practice. Feedback can be provided in a number of ways.
Date: 24 November 2022
People in Portsmouth and surrounding areas are being urged to think carefully about the best place to go when they need medical treatment this winter.
Many walk-in admissions to Queen Alexandra Hospital’s Emergency Department (ED) could be treated at other places such as Urgent Treatment Centres and pharmacies.
Around 300 people are admitted to the ED each day looking for treatment for conditions such as shoulder, arm and leg injuries; abdominal pain; chest pain; head injuries; fever and shoulder or arm pain.
Dr John Knighton, Medical Director at Portsmouth Hospitals University NHS Trust, said “We need to ensure that we are able to provide timely care for our patients in most need and the local community can help us by only using the Emergency Department for life threatening conditions and injuries.
“We continue to focus on reducing delays for patients arriving by ambulance through safely discharging as many patients as possible and moving patients to the most appropriate wards and services once they have been seen in the ED. Families and loved ones can support us with this and collect patients who are ready to be discharged as soon as they are ready.”
Members of the public can help by:
Your closest Urgent Treatment Centres can help with minor injuries and conditions which are not life-threatening:
- Petersfield Community Hospital: (open 8am to 8pm)
- St Mary's Health Campus: (open 8am to 8pm)
- Gosport War Memorial: (open 8am to 10pm)
Pharmacists and many teams within GP practices can also offer support, advice and medicine for conditions including coughs, colds, sore throats, tummy trouble and aches and pains. They can also help you understand the medication you have been prescribed.
Find your local pharmacy: www.healthandcare.portsmouth.gov.uk/team
If you have an urgent medical problem and you're not sure what to do, call 111 or go to 111.nhs.uk
For more information on #KnowWhereToGo, visit our website.
